Ratings based on 989 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
It’s great
by A verified traveler
Posted 15 Jun 2024
The staff was great, but the property and rooms are dated. Plus, there are guests who appear to be living their extended times.
Comment from Hotel Management
16 Jun 2024 by Hotel Management , Hotel Management
Dear Tashai, Thank you for your feedback. We appreciate your kind words about our staff. We apologize for any inconvenience caused by the dated property and rooms. We are continuously evaluating ways to improve our accommodations to better meet the needs of our guests. Regarding extended-stay guests, our hotel caters to short-term and long-term stays, providing a home-like environment for those needing an extended-stay option. Your comments are valuable to us as we strive to enhance our services. We hope you will consider staying with us again and experiencing our improvements.Sincerely,Hotel Management
by A verified traveler
Posted 15 Jun 2024
Unable to change fan speed on a/c.
by A verified traveler
Posted 12 Jun 2024
The room was smelly.
The fridge was advanced and disconnected and water was leaking from it. (The lady confirmed that she moved and unplugged it to let the ice melt - though did not place something to keep the water and forgot to bring it back in place.)
The place was infested with fleas. (She acknowledged that the room should be treated by a profl.)
I booked at about 9pm and left at 11:45pm, and I said I had to check out, and they did not offer any compensation. I needed to get out - so I left. They said they would leave a note on paper because I left before the "next day"!)
Comment from Hotel Management
14 Jun 2024 by Hotel Management, Hotel Management
Dear Sylvain, Thank you for bringing these concerns to our attention. We deeply regret the discomfort and inconvenience you experienced. The issues with the refrigerator and the presence of fleas are unacceptable and not reflective of our standards. We apologize for the oversight in handling the refrigerator situation. Your feedback is invaluable, and we are addressing these matters urgently with our team to prevent future occurrences. We appreciate your patience and hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management
by A verified traveler from Rockdale
Posted 12 Jun 2024
Description on Expedia indicates that this property has a pool. It does not. Advertises continental breakfast but only has two choices, coffee and a muffin.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
14 Jun 2024 by MP, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 1 Jun 2024
The staff here as very nice and helpful it just was not clean it smells like animals the moment you walk in the whole property itself needs a facelift especially inside the rooms but no issues otherwise
Comment from Hotel Management
6 Jun 2024 by Hotel Management , Hotel Management
Dear DaSharra, We are delighted to hear that you found our staff to be nice and helpful during your stay at Extended Stay America. We apologize for any cleanliness issues you encountered. Your feedback is valuable, and we will work diligently to address the concerns you raised to enhance our guests' experience. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 Jun 2024
You need toothpaste
Comment from Hotel Management
2 Jun 2024 by Hotel Management, Hotel Management
Dear Adeshola, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
14 Jun 2024 by MP, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 26 May 2024
What was not satisfying about property was system was not up to par with 3rd party booking vendors seems like and room itself seemed like it was a pet friendly room near other pets and smokers on same floor as i wanted Non smoking room, which i got, but still near smokers. Just honestly wasnt satisfying for me wanting a relaxed n comfort stay..
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Shawnie, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with the third-party booking system and the room placement. We understand your preference for a completely non-smoking environment and regret that this was not fully met. Your feedback is crucial, and we will work diligently to improve our booking coordination and room allocation to better meet guest expectations. We hope to have the opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Management
