Ratings based on 472 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Friendly and clean
by A verified traveler
Posted 24 May 2024
No staff at later hours at night, only 1 person, if something is needed we have to walk to the front desk. Rooms need some cosmetic maintenance. My coffee maker was dirty. Luckily the guy at the front was really helpful and nice
Comment from Hotel Management
25 May 2024 by Guest Services, Hotel Management
I am so sorry to hear that you were not pleased with your stay. I want to assure you that this is not the quality of service that we pride ourselves on. We apologize for any and all inconveniences that you faced while at our property. Your comments and concerns will be shared with housekeeping as soon as possible. I will be sure that they work diligently to correct all mistakes when it comes to the cleanliness issues that you encountered.
by A verified traveler from Brooklyn
Posted 11 May 2024
Everything was fine I enjoyed it, if my travel takes me back I'll stayed there.
Comment from Hotel Management
25 May 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your thoughts about your recent stay. Your feedback is important to us, and we appreciate you letting us know about your experience. We look forward to welcoming you back again in the future!
by A verified traveler
Posted 16 Apr 2024
Na
Comment from Hotel Management
17 Apr 2024 by Mary Kathryn, Hotel Management
I am glad to see that you had a five-star stay here at Courtyard Lake Mary, Alysa!
by A verified traveler
Posted 2 Apr 2024
This was a great location etc and thought it would be a 5/5 until I looked in the tub. Would you sit or put your child in this tub ( see attached pics). Cmon Marriott you’re better than this
Comment from Hotel Management
3 Apr 2024 by Mary Kathryn, Hotel Management
We are sorry for this inconvenience, Jeff. We are noting your feedback about the tubs.
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Mary Kathryn, Hotel Management
We are sorry to hear that you did not have a satisfactory stay here with us, Arthur.
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Mary Kathryn, Hotel Management
Thank you, Daniel! We here at Courtyard lake Mary North are thrilled that you enjoyed your time spent here with us.
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Mary Kathryn, Hotel Management
I am so sorry to see that your time at our hotel did not meet your expectations. We are sorry, David, for any inconvenience.
by A verified traveler
Posted 4 Mar 2024
Unfortunately the pull out couch smelled like urine and the bathroom had not been cleaned very well.
Comment from Hotel Management
8 Mar 2024 by Mary Kathryn, Hotel Management
I am so sorry to hear that you did not have a good experience here, Casey. I will be relaying your message to our team and we are working diligently to make sure that all of our high housekeeping standards are met.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
8 Mar 2024 by Mary Kathryn, Hotel Management
Thank you for choosing Courtyard Lake Mary, Victoria. We are so happy that you had a five-star experience here with us.
