Ratings based on 469 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brooklyn
Posted 11 May 2024
Everything was fine I enjoyed it, if my travel takes me back I'll stayed there.
by A verified traveler
Posted 16 Apr 2024
Na
Comment from Hotel Management
17 Apr 2024 by Mary Kathryn, Hotel Management
I am glad to see that you had a five-star stay here at Courtyard Lake Mary, Alysa!
by A verified traveler
Posted 2 Apr 2024
This was a great location etc and thought it would be a 5/5 until I looked in the tub. Would you sit or put your child in this tub ( see attached pics). Cmon Marriott you’re better than this
Comment from Hotel Management
3 Apr 2024 by Mary Kathryn, Hotel Management
We are sorry for this inconvenience, Jeff. We are noting your feedback about the tubs.
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Mary Kathryn, Hotel Management
We are sorry to hear that you did not have a satisfactory stay here with us, Arthur.
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Mary Kathryn, Hotel Management
I am so sorry to see that your time at our hotel did not meet your expectations. We are sorry, David, for any inconvenience.
by A verified traveler
Posted 4 Mar 2024
Unfortunately the pull out couch smelled like urine and the bathroom had not been cleaned very well.
Comment from Hotel Management
8 Mar 2024 by Mary Kathryn, Hotel Management
I am so sorry to hear that you did not have a good experience here, Casey. I will be relaying your message to our team and we are working diligently to make sure that all of our high housekeeping standards are met.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
8 Mar 2024 by Mary Kathryn, Hotel Management
Thank you for choosing Courtyard Lake Mary, Victoria. We are so happy that you had a five-star experience here with us.
by A verified traveler
Posted 22 Feb 2024
Room was dirty and the bathroom was even worst.
Dust everywhere.
Comment from Hotel Management
29 Feb 2024 by Mary Kathryn, Hotel Management
We will be sharing your feedback with housekeeping, Loris. I am so sorry about the cleanliness issues.
by A verified traveler
Posted 22 Feb 2024
Dated hotel… needs a LOT of maintenance… bathtub was disgusting. No one came to clean my room nor changed towels.. and yes, there were no sign on the door.
Overpriced “breakfast” with super slow service. Stay away from this place
Comment from Hotel Management
29 Feb 2024 by Mary Kathryn, Hotel Management
I'm so sorry to see that you did not have a good experience here with us, Sergey.
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
22 Feb 2024 by Mary Kathryn, Hotel Management
Thank you for the post-stay rating, Brian!
