Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Wi-Fi signal very weak in the guest room; facility is getting aged, room space is ordinary.
Comment from Hotel Management
30 Apr 2024 by ~Fairmont Chateau Lake Louise, Hotel Management
Thank you for your review, Xi. We appreciate your feedback, we are continually working on updates to enhance our guests experience and your insights greatly assist us with this. We hope to welcome you back in the future to experience our newly renovated guest rooms!
by A verified traveler
Posted 28 Apr 2024
Nice place
Comment from Hotel Management
30 Apr 2024 by ~Fairmont Chateau Lake Louise, Hotel Management
Thank you for the 5/5 rating, Andrew! We're glad you enjoyed your time at the Chateau. Looking forward to welcoming you back soon!
by A verified traveler from Edmonton
Posted 28 Apr 2024
The snowy ambience within the Rocky Mountains. Absolutely outstanding!
Comment from Hotel Management
30 Apr 2024 by ~Fairmont Chateau Lake Louise, Hotel Management
Thank you, William, for the perfect rating! We're thrilled that you enjoyed the snowy ambiance of the Rocky Mountains during your stay. It's wonderful to know that the natural beauty Lake Louise made such a lasting impression. We look forward to welcoming you back to the Chateau for more outstanding experiences!
by A verified traveler
Posted 22 Apr 2024
The property is amazing but lack of entertainment. Live music in the lounge would be wonderful.
Comment from Hotel Management
25 Apr 2024 by ~Fairmont Chateau Lake Louise, Hotel Management
Thank you for your review, Merina! We're thrilled to hear you find the property amazing. We thank you for your suggestion to enhance our entertainment offerings. We look forward to welcoming you back and hopefully with some delightful tunes!
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by ~Fairmont Chateau Lake Louise, Hotel Management
Your 5-stars are a testament to our efforts. Thanks for sharing!
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by ~Fairmont Chateau Lake Louise, Hotel Management
Thank you for adding sparkle to our day with your kind rating.
by A verified traveler
Posted 21 Apr 2024
We got upgraded to the Gold program! What a lovely surprise.
Comment from Hotel Management
25 Apr 2024 by ~Fairmont Chateau Lake Louise, Hotel Management
Thank you for your review, Lisa! We're thrilled to hear that the upgrade to our Gold program added a lovely surprise to your stay. Looking forward to welcoming you back for another splendid experience at the Chateau!
by A verified traveler from Medford
Posted 17 Apr 2024
Too much construction
Comment from Hotel Management
20 Apr 2024 by ~Fairmont Chateau Lake Louise, Hotel Management
Thank you for your feedback, Joshua. We apologize for any inconvenience caused by the construction during your stay. We're continuously working to enhance our facilities, aiming for minimal disruption to our guests. We appreciate your understanding and hope to welcome you back to a fully updated Chateau soon.
by A verified traveler
Posted 15 Apr 2024
High Standards
Comment from Hotel Management
16 Apr 2024 by ~Fairmont Chateau Lake Louise, Hotel Management
Your generous rating is very much appreciated. Thank you for sharing!
by A verified traveler
Posted 9 Apr 2024
Amazing hotel and views
Comment from Hotel Management
16 Apr 2024 by ~Fairmont Chateau Lake Louise, Hotel Management
Thank you, Roden, for the fantastic review! We're delighted that you enjoyed the hotel and the views. We look forward to your next visit for more amazing experiences at the Chateau!
