Ratings based on 233 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lake Jackson
Posted 25 Apr 2024
This property is a long-term stay so not a 24-hr front desk. No way to get back in if you forget your key card, or for guests to get in, etc. The person who is supposed to answer the phone doesn't. People wait at the door hoping someone with a key will come along and let them in. (Of course, could be anyone off the street, not a resident, and nobody monitors). Hotel is OK but be aware of these limitations.
Comment from Hotel Management
29 Apr 2024 by Simone, Hotel Management
I am sorry to hear you did not enjoy your stay with us. The security doors are in place for your safety. I did check our call log for that night but found no missed calls. I did discuss it with my staff and explained you situation to them. fortunately, because of the security door random people cannot just walk in off the street.
by A verified traveler
Posted 17 Mar 2024
Elevators didn’t work and staff put me on the 3 rd floor with a baby and 4 year old. Would not do anything to accommodate me (no lower floor room, refund, etc. I will not be staying here again
Comment from Hotel Management
10 Apr 2024 by Simone, Hotel Management
We are sorry you did not enjoy your stay. Unfortunately being as busy as we were in March, we assign rooms that are available. We encourage our guests to make us aware of any issues you have. We would have allowed a short notice cancellation of your reservation on request due to the elevator issue.
by A verified traveler
Posted 4 Mar 2024
OK its a budget hotel, I get that part. The only amenity - the instant coffee machine was out of order @ 7:30a. No biggy. Desk closed, roll-up door down and locked. Which brings up the primary problem: idiot next door blasting TV all night. No phone in room to call next door and say, "turn it down" and desk totally closed so no help from "office". Two hours sleep = 2 generous stars.
Comment from Hotel Management
5 Mar 2024 by Simone, Hotel Management
We apologize for the inconvenience. On your arrival when you check in the front desk should have made you aware that the front desk opens at 8:00 am and Closes at 10:00pmThere is however always someone on property to help if needed. The 500 number written on your keycard holder is the number you would dial should any problems arise. We encourage our guests to make us aware of any issues in the room in order for us to make it right for you. The coffee had to be changed as we have a lot of early morning workers that consume an abundance of it and is replenished as soon as we open up.
by A verified traveler
Posted 3 Mar 2024
The property was absolutely perfect for a great stay . Totally got some R&R !
Comment from Hotel Management
5 Mar 2024 by Simone, Hotel Management
Thank you for the great feedback it is greatly appreciated. And wonderful to share with the staff.
by A verified traveler
Posted 18 Feb 2024
Room was clean, comfortable and price was very reasonable. Will stay here again
Comment from Hotel Management
5 Mar 2024 by Simone, Hotel Management
Thank you for your feedback it is greatly appreciated.
by A verified traveler
Posted 9 Feb 2024
Extended stay type big rooms. Spotlessly clean, great security. Only coffee in the morning but most low to medium priced hotels have crappy breakfasts so not an issue. I'll be back.
Comment from Hotel Management
5 Mar 2024 by simone, Hotel Management
Thank you for your feedback it is greatly appreciated.
by A verified traveler from HUNTSVILLE
Posted 25 Jan 2024
Breakfast options were not to my liking due to the lack of food
by A verified traveler
Posted 18 Jan 2024
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Posted 31 Dec 2023
