Ratings based on 976 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
The bathroom curtain smelled Uribe do the room stink
Comment from Hotel Management
7 Jun 2024 by Quality Inn & Suites Team, Hotel Management
Dear Gustavo,Thank you for taking the time to leave us a review and for giving us a perfect score of 5 out of 5. We are delighted that you had a positive experience overall.However, we are very sorry to hear about the issue with the bathroom curtain and the unpleasant odor in your room. This is certainly not the standard we aim to maintain, and we appreciate you bringing it to our attention. We will address this immediately with our housekeeping team to ensure such issues are rectified and prevented in the future.Your feedback is valuable to us as we strive to provide the best possible experience for our guests. We look forward to welcoming you back for an even better stay next time.Best regards,
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Quality Inn & Suites Team, Hotel Management
Dear Richard,Thank you so much for taking the time to leave us a perfect 5 out of 5 rating! We are thrilled to hear that you had such a positive experience during your stay with us.Your feedback is greatly appreciated, and it encourages our team to continue providing excellent service. If there was anything specific you particularly enjoyed or if you have any suggestions for further improvements, please feel free to share.We look forward to welcoming you back soon and providing you with another exceptional stay.Best regards,
by A verified traveler
Posted 5 Jun 2024
Nice
Comment from Hotel Management
5 Jun 2024 by Quality Inn & Suites Team, Hotel Management
Dear Christine,Thank you for taking the time to share your experience with us and for giving us a 4 out of 5 rating. We are delighted to hear that you had a nice stay at [Hotel Name].Your feedback is greatly appreciated, and it motivates our team to continue delivering a high standard of service. We are always striving to provide an even better experience for our guests, so if there is anything specific you think we could improve on, please feel free to share your thoughts with us.We hope to have the pleasure of welcoming you back in the near future for an even more enjoyable stay.Best regards,
by A verified traveler
Posted 4 Jun 2024
When having a problem with bathroom the maintenance man was there to fix the issue. Very nice receptionists at the front counter
Comment from Hotel Management
5 Jun 2024 by Quality Inn & Suites Team, Hotel Management
Dear Lesa,Thank you for taking the time to share your experience and for giving us a 4 out of 5 rating. We greatly appreciate your feedback.We are pleased to hear that our maintenance team was able to promptly resolve the issue with your bathroom and that you found our receptionists at the front counter to be very nice. Providing excellent service and ensuring our guests have a comfortable stay is our top priority, and it's wonderful to know that our staff met your expectations.Your kind words will be shared with the entire team as they serve as a great motivation for us to continue delivering high-quality service.We hope to welcome you back in the near future and strive to make your next stay a 5-star experience.Best regards,
by A verified traveler
Posted 3 Jun 2024
Did not like check in time at 4pm
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Chelsea,We value your feedback, and regret that our check-in time was not to your preference. While our team uses the time between guests to ensure our accommodations are clean and prepared to our high standards, we will keep your comments in mind. Guest satisfaction is important and feedback only helps us improve. Safe travels, and come back again soon. -Quality Inn & Suites Team
by A verified traveler
Posted 3 Jun 2024
I liked everything. We're staying another day. Very friendly staff.
Comment from Hotel Management
3 Jun 2024 by Quality Inn & Suites Team, Hotel Management
Dear Stephen,Thank you so much for your wonderful review and for giving us a perfect 5 out of 5 rating! We're thrilled to hear that you liked everything about your stay and decided to extend your visit. Our team is dedicated to providing friendly and exceptional service, and it's gratifying to know that we succeeded in making your stay enjoyable.If there's anything you need during the remainder of your stay, please don't hesitate to let us know. We look forward to continuing to make your time with us memorable.Warm regards,
by A verified traveler
Posted 2 Jun 2024
Property was fine, comfortable. Had to wait to check in until last minute, 4pm.
Comment from Hotel Management
3 Jun 2024 by Quality Inn & Suites Team, Hotel Management
Dear Glenn,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our property comfortable.We apologize for any inconvenience you experienced with the check-in time. Ensuring a smooth and efficient check-in process is a priority for us, and we're sorry that we fell short of your expectations on this occasion. Your feedback is invaluable, and we will use it to improve our service and ensure that future guests have a more seamless experience.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve.Warm regards,
by A verified traveler
Posted 1 Jun 2024
The property was fair for the price. Check in was delayed which messed up our plans for that day. I thought they would have offered the dozen people waiting in the lobby a free drink at the bar, but a weak apology was all we got. Breakfast our first day was a mess. It was crowded and the staff was rude when people asked general questions. It was better the next 2 days. Rooms seemed clean, but our bathroom was tiny. the door literally missed the toiled by 1 inch.
Comment from Hotel Management
3 Jun 2024 by Quality Inn & Suites Team, Hotel Management
Dear Jeffrey,Thank you for taking the time to share your feedback about your recent stay with us. I apologize for the inconveniences you experienced, particularly with the delayed check-in, breakfast service, and the size of your bathroom.I am sorry that the check-in delay disrupted your plans and that our response was inadequate. Regarding breakfast, I apologize for the crowded conditions and the rude behavior of our staff. I am glad to hear that the service improved over the next two days, but the initial experience should not have occurred. We are addressing this with our team to ensure better service and a more pleasant dining environment for all our guests.We appreciate your comments about the room cleanliness, but I understand the bathroom size was an issue. We will take this into account as we plan future renovations.Your feedback is important to us as it helps us to make necessary improvements. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Thank you once again for your review.Warm regards,
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
3 Jun 2024 by Quality Inn & Suites Team, Hotel Management
Dear Tracy,Thank you for taking the time to share your feedback and for rating your stay with us. We appreciate your honest review and are sorry to hear that we did not fully meet your expectations.We strive to provide the best possible experience for our guests, and your comments help us identify areas where we can improve. If you have specific concerns or suggestions on how we can enhance our services, please do not hesitate to share them with us. Your feedback is invaluable in helping us make the necessary improvements.We hope you will consider giving us another opportunity to provide you with a better experience in the future. Thank you once again for your review.Warm regards,
by A verified traveler
Posted 30 May 2024
The room and restroom were very dirty. The dossier was leaking, the door would jam. It looked like it was a remodel but done very cheap. There were bugs. The sheets were stained.
Comment from Hotel Management
31 May 2024 by Quality Inn & Suites Team, Hotel Management
Dear Maribel,Thank you for taking the time to provide your feedback. I am truly sorry to hear about the issues you encountered during your stay. This is not the standard of cleanliness and comfort we aim to provide our guests, and I sincerely apologize for the inconvenience you experienced.Your comments regarding the dirty room and restroom, the leaking dossier, the jamming door, insects, and stained sheets are very concerning. I have immediately addressed these issues with our housekeeping and maintenance teams to ensure they are rectified and do not occur again.We are committed to providing a high-quality experience for all our guests, and your feedback is invaluable in helping us improve. Please accept my sincerest apologies for these shortcomings.Thank you again for bringing these matters to our attention.Warm regards,
