Ratings based on 978 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
رterrible
by A verified traveler
Posted 14 Jun 2024
The property on the third floor smelled as if there was a sanitation in the hallway
Comment from Hotel Management
15 Jun 2024 by Hotel Management , Hotel Management
Dear Tiara, Thank you for your feedback. We apologize for the sanitation smell you encountered on the third floor. Ensuring a pleasant environment for our guests is important to us, and we are addressing this issue promptly. Our housekeeping team is investigating to prevent any recurrence. Your comments are valuable, and we appreciate the opportunity to improve our facilities for a better guest experience.Sincerely,Hotel Management
by A verified traveler
Posted 10 Jun 2024
Friendly staff
by A verified traveler
Posted 7 Jun 2024
The hotel is so dirty. Sink and tub wouldn’t drain, there were visible stains everywhere and someone got a fresh haircut and there was hair in the pillow, tub and sink.
Never staying again
Comment from Hotel Management
8 Jun 2024 by Hotel Management , Hotel Management
Dear Anthony, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered, including the clogged sink and tub, visible stains, and hair in the room. This is not up to our standards, and we are addressing these concerns immediately. Your input is valuable as we strive to improve. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 3 Jun 2024
Location was nice, staff were friendly and competent ..but we had issues with our room …shower was broken, TV did not have cable.. Mo did assign us to a much better room, thanks Mo!
Comment from Hotel Management
4 Jun 2024 by Hotel Management , Hotel Management
Dear Ronalyne, Thank you for your feedback and kind words about our staff and location. We apologize for the issues you encountered with your initial room, including the broken shower and lack of cable TV. We're glad Mo could assist you in finding a better room. Your satisfaction is our priority, and we appreciate your understanding. We look forward to your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 26 May 2024
The room which inlcudes the bathroom was dirty. The bathroom sink was clogged. The shower curtains were dirty. The fridge and microwave was dirty. The bed sheets and comforter were not cleaned - I found a blonde hair. The windows were dirty. The hallways were dark and dirty. The people who rented the rooms looked questionable. We didn't want to take a shower the entire stay because we were grossed out.
Comment from Hotel Management
27 May 2024 by Hotel Management , Hotel Management
Dear May, Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable conditions you encountered during your stay. Rest assured, we are taking immediate steps to address the cleanliness issues throughout our property. Your feedback is invaluable, and we are committed to providing a clean and comfortable environment for all our guests. We hope to have the opportunity to restore your faith in our hotel in the future.Sincerely,Hotel Management
by A verified traveler
Posted 23 May 2024
The hotel experienced an unexpected power outage during my entire stay. I couldn’t power my phone or my laptop and I was in town specifically for telework which obviously ran me into trouble with my job because I was forced to call out due to the power being out all day in the hotel. I missed out on earning my work wages for the whole day. I was furious. I couldn’t watch tv or use the telephone. I couldn’t use the alarm clock, coffee maker, fridge, lamps, AC, nor any appliances which need power to work inside my room. I had to walk around my room in the dark for my entire stay there. I was forced to take a shower in the dark with no lights on. I could’ve seriously hurt myself having to use the bathroom and shower without any lights to see what I’m doing or stepping on. I could’ve slipped and fell and been in serious pain. Everybody had to use the emergency stairs to go in and out of the hotel; I had to hear a woman arguing with a hotel staff member right next to my room, outside in the hotel’s hallway, because she was handicapped and could not use the staircases. When I asked the hotel Manager for a refund for my stay, he told me to take it up with Edison, the hotel’s power network provider, because he would not compensate the hotel guests for the HUGE inconvenience of the power going off throughout the entire hotel for the entire day. Unbelievable. I will NEVER stay here again.
Comment from Hotel Management
26 May 2024 by Hotel Management , Hotel Management
Dear Nicole, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 16 May 2024
Refrigerator was dirty.
Comment from Hotel Management
17 May 2024 by Hotel Management , Hotel Management
Dear TARYN, We apologize for the inconvenience you experienced regarding the cleanliness of the refrigerator. Your feedback is valuable, and we will address this issue promptly to ensure a better experience for our guests. Please be assured that cleanliness is a top priority for us at Extended Stay America. We appreciate your understanding and hope to welcome you back for an improved stay.Sincerely,Hotel Management
by A verified traveler
Posted 7 May 2024
My room wasnt clean in the 3 nights we stayed at. Breakfast was only coffe, tea, and oatmeal.
Comment from Hotel Management
7 May 2024 by Hotel Management , Hotel Management
Dear vanessa, Thank you for sharing your experience with us. We apologize for the cleanliness issues you encountered during your stay and for the limited breakfast offerings. Providing a clean and comfortable environment is a top priority, and we regret falling short of your expectations. Your feedback is invaluable, and we are taking steps to address these concerns promptly. We appreciate your understanding and hope to have the opportunity to provide a more satisfying experience on your next visit.Sincerely,Hotel Management
