Ratings based on 977 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Immediate hot water, comfy beds, nice staff. Hot tub clean and nice. Could have used a complimentary or reasonably priced shuttle from hotel to PDX as well was the ability to hop a shuttle to Portland. Evening crowd can be rowdy; but keeping the a/c fan running solves that issue.
Comment from Hotel Management
15 Jun 2024 by Customer Service, Hotel Management
Jeanne, thank you for your kind words about the Crowne Plaza Portland-Lake Oswego! It is wonderful to hear you enjoyed the comfortable beds, clean hot tub, and the hospitality of our team members. Your feedback regarding the shuttle service is appreciated and will be considered for future improvements. We hope to welcome you back soon!
by A verified traveler
Posted 11 Jun 2024
This was a lovely property, and I enjoyed my stay there. However, the staff was not that helpful. When I asked about potential corporate rate since I will be staying in the area weekly manager referred me to someone who never contacted me. The next morning, I spoke with someone else That was not the person to talk to, and he took down my information. However, I never heard from anyone.
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Dana,Thank you for your kind words about Crowne Plaza Portland-Lake Oswego. We are glad you enjoyed your stay. The experience you described regarding the corporate rate is concerning. Rest assured that we strive to improve communication and will address your concerns diligently. Your feedback is valuable, and we hope to welcome you back soon.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Judith, thank you for your review. Crowne Plaza Portland-Lake Oswego is delighted you enjoyed your stay. We look forward to welcoming you back soon!
by A verified traveler from Manteca
Posted 7 Jun 2024
Felt safe and was clean
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Lynnette, thank you for your feedback. It is wonderful to hear you felt safe and appreciated the cleanliness at Crowne Plaza Portland-Lake Oswego. The team looks forward to welcoming you back again!
by A verified traveler
Posted 4 Jun 2024
Joel is very helpful. Thank you!
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Winnie, thank you for your kind words! The team at Crowne Plaza Portland-Lake Oswego is pleased to hear that Joel was able to assist you. We're looking forward to welcoming you back.
by A verified traveler
Posted 3 Jun 2024
Great stay.
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Ron, thank you for your kind words! The team at Crowne Plaza Portland-Lake Oswego is thrilled you had a great stay. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 3 Jun 2024
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Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Lorrie, thank you for your review! The team at Crowne Plaza Portland-Lake Oswego is delighted that you had a wonderful stay. We hope to welcome you back soon!
by A verified traveler
Posted 3 Jun 2024
Beautiful & convenient hotel but our bed was concave. They definitely need to update their mattresses.
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Stacey, thank you for your feedback. It’s great to hear you found our hotel beautiful and convenient. Your comments about the mattress will be taken into consideration. We hope you'll consider staying with us again in the future.
by A verified traveler
Posted 1 Jun 2024
Comfortable, clean and nice staff
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Erica, thank you for your kind words! The team at Crowne Plaza Portland-Lake Oswego is pleased to know you found our accommodations comfortable and clean. We hope to welcome you back soon!
by A verified traveler
Posted 31 May 2024
Nice place to stay.
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Lawrence, thank you for your kind words. The team at Crowne Plaza Portland-Lake Oswego is delighted you enjoyed your stay! We're looking forward to welcoming you back.
