Ratings based on 456 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 6 May 2024
Very pleasant staff
Made effort to make our stay enjoyable
by A verified traveler
Posted 5 May 2024
The only problem, which we are still experiencing isnthat our room keys stop working since last night. We had to get the front desk to open our room.
by A verified traveler
Posted 4 May 2024
Perfect for what we needed
by A verified traveler
Posted 1 May 2024
The room didn't seems as tidy as my last visit. I woke up for church Sunday morning on my way out I seen the maids in the hallway. And out of curtasy I notified them that my room was empty. She asked what room I was in I told her. When I got back later in the afternoon the room was still not serviced the lady had gone down the hallway and missed my room. I asked her for my bedsheets and towels so that I can just do it myself. She didn't have the bed size because she never had my room on the list until another lady pointed it out to her on her list. It was okay I guess I made it work. Maybe I'll try the Moreno valley one next time.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Thank you for your review. Please know that our housekeeping department work very hard to get to every single room in a timely manner. When there are special requests, we do encourage our guests to go to the front desk. We are sorry the housekeeper who was assigned to your room was not able to get to it right away. We are sorry for the inconvenience, however, we do encourage to communicate with the front desk if you would like your room to be cleaned at the time of your preference. Thank you
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Thank you for your feedback. We greatly appreciate it. Thank you for staying with us!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Thank you for your review. We are sorry that things did not work out for your stay. We do apologize for any inconvenience that was caused. If there is anything we can do for you please let us know. Thank you
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Thank you for staying with us. We greatly appreciate it!
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Hi Juliet, I am sorry that things didn't go as planned for your stay. We apologize for any inconvenience that was caused. I hope that in the near future you can stay with us again so we can redeem ourselves and serve you the way you deserve. Thank you for choosing to stay with us.
by A verified traveler
Posted 8 Apr 2024
Very nice in and out experience. Staff were very nice and helpful. Will come again.
Comment from Hotel Management
13 Apr 2024 by General Manager, Hotel Management
Thank you very much for your feedback. We greatly appreciate your time to let us know how we are doing and how we can also improve. We hope to see you again in the near future!
