Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 12 May 2024
The room was filthy. It was so bad that I contacted the Marriott properties and filed the complaint.
Comment from Hotel Management
13 May 2024 by Austin , Hotel Management
John, we apologize for the disappointment you experienced with our room. Our management team will investigate the matter to ensure it meets our standards. We value your feedback and would appreciate the opportunity to serve you better during your next visit to Lake Charles.
by A verified traveler
Posted 12 May 2024
Property was nice and clean, but I was not satisfied with the staff at the checking desk, it was not safe when they miss handled the checking process, my room key was also given to another person! At 4:00 am they open my room, lucky that I have the door latch on! The person was trying to force it, then left, next morning I told the lady in charge and she told me that she already knew it! And it was a mistake from them! Why was very scared!!
Comment from Hotel Management
12 May 2024 by Austin, Hotel Management
Thank you, Joel, for sharing your feedback. I sincerely apologize for the negative experience you had. Please be assured that this is not our usual standard of operation. Our management team will thoroughly investigate the reasons behind this mistake. Once again, I apologize for any inconvenience caused and I hope that on your next visit to the Lake Charles area, we can provide you with exceptional service.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Austin , Hotel Management
Thank you for your feedback, we hope to see you soon!
by A verified traveler
Posted 9 May 2024
Very easily accessible off the interstate. Very spacious rooms, clean, and able to not worry about anyone stealing my vehicle.
Comment from Hotel Management
10 May 2024 by Austin , Hotel Management
Jeramie, we are thrilled to hear you enjoyed our property.
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 1 May 2024
All good
Comment from Hotel Management
1 May 2024 by Kathy, Hotel Management
Thank You for your stay and review. Looking forward to seeing you again soon
by A verified traveler
Posted 30 Apr 2024
Clean rooms and great staff
Comment from Hotel Management
30 Apr 2024 by Kathy, Hotel Management
Thank you for your stay and review.
by A verified traveler
Posted 30 Apr 2024
The staff was really nice! We had no issues. The room smell fresh and bed was comfortable. One of best things is they were able to take us to and from the casino. This helped use to fully enjoy our visit without any worries. A big thumbs up for this Hotel!
Comment from Hotel Management
30 Apr 2024 by Kathy, Hotel Management
Thank you for your stay and review. Looking forward to seeing you again soon.
by A verified traveler
Posted 28 Apr 2024
Check a little bit before three that we had that our rooms would not be ready for another 45 minutes not very happy the same right two bed versus one bed
Comment from Hotel Management
29 Apr 2024 by Kathy, Hotel Management
Im so sorry to hear you stay wasnt great. We were short housekeeping with a lot of due outs. We hope to see you again and be able to make things great for your nexts stay
