Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
I absolutely love this Red Roof my first option when traveling back home. Very affordable, peaceful, and great staff.
by A verified traveler
Posted 1 Jun 2024
Everything Was Good
Comment from Hotel Management
1 Jun 2024 by Carla RediResponse Specialist, Hotel Management
Dear Raven,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Charles. It's great to see that you enjoyed your stay, resulting in a 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Carla RediResponse Specialist, Hotel Management
Hello Debra, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Charles and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 26 May 2024
Awful Experience.
Comment from Hotel Management
27 May 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Joshua,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE CHARLES. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting in a 1/5 score. You indicated that your experience did not meet your expectations. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
The shower door wouldn’t stay closed but other then that was great !
Comment from Hotel Management
27 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Nathan. The staff and I at the RED ROOF INN & SUITES LAKE CHARLES appreciate your 5/5 score. However, I am sorry for any inconvenience caused due to the faulty shower door. Your satisfaction is important to Red Roof, so I am disappointed to hear this was not the impression we left you with. Nevertheless, it's good to hear that other than that your stay was great.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
Awful experience. Do NOT pay anything in advance. They will take your money if you have to leave early.
Comment from Hotel Management
27 May 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Joshua,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE CHARLES. You indicated that your experience did not meet your expectations due to the issue regarding your charges. As per our policy, payment made through advanced purchase is non-refundable.Please know that we value you as our guest and appreciate your business. We wish you all the best in your future travels.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Erin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ANN & SUITES LAKE CHARLES and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
26 May 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Thomas, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Apr 2024
We had a good overnight stay. Property is newer and well kept
Comment from Hotel Management
28 Apr 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Michael. The staff at our Red Roof Inn & Suites Lake Charles was elated to see that we earned your 5/5 score. You mentioned that our location was newer and well kept, which contributed to your good overnight stay.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Apr 2024
Parking lot is too small
Comment from Hotel Management
22 Apr 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Vance,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your4/5 score following your stay. I am sorry to read that you found the parking lot to be small. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
