Ratings based on 985 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
We had a good overnight stay. Property is newer and well kept
Comment from Hotel Management
28 Apr 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Michael. The staff at our Red Roof Inn & Suites Lake Charles was elated to see that we earned your 5/5 score. You mentioned that our location was newer and well kept, which contributed to your good overnight stay.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Apr 2024
Parking lot is too small
Comment from Hotel Management
22 Apr 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Vance,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your4/5 score following your stay. I am sorry to read that you found the parking lot to be small. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 14 Apr 2024
Quiet
Comment from Hotel Management
15 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Desarae,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. Our goal is to provide a quiet and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
Exactly what I paid for, great hotel to arrive at 9pm, get some sleep in a clean place and leave by 7am to continue driving. Nothing more, nothing less. Breakfast included but a pretty lame one.
Comment from Hotel Management
14 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Alejandro,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. I'm so glad we earned your 4/5 score. We at Red Roof are happy to know that you found us to be a great clean hotel. However, you mentioned that the breakfast was not to your liking, this will be taken into consideration to improve the quality we offer. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Apr 2024
Its about 10 mins away from the casino.
Comment from Hotel Management
9 Apr 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Elizabeth,Thank you for you for your honest feedback of our Red Roof Inn & Suites Lake Charles. We are elated to see that you found our location to be convenient to your needs. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Apr 2024
clean hotel. friendly staff.
Comment from Hotel Management
4 Apr 2024 by OnielRediresponse Specialist, Hotel Management
Hi Tasha,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Lake Charles. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 30 Mar 2024
Was not the cleanest hotel… but was good for one night!!
Comment from Hotel Management
30 Mar 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Jennifer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We are sorry that the cleanliness of the room was not to your standard, however, we are grateful to know that the room was good for one night. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
by A verified traveler from Thibodaux
Posted 28 Mar 2024
Nice rooms comfortable beds friendly check in people
Comment from Hotel Management
29 Mar 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear StacyThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE CHARLES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable bed and friendly staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 24 Mar 2024
Clean place for a quick overnight stay. WiFi is pretty bad and shower pressure a little low. Otherwise property was clean and next to interstate
Comment from Hotel Management
25 Mar 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Michael, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Charles. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the Wi-Fi service and the shower pressure. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Mar 2024
Nice and it's pet friendly. Kinda strange at 8am they were out of hot breakfast and not making more, not sure whats up with that
Comment from Hotel Management
20 Mar 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Mike,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE CHARLES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice, you were able to take advantage of our pet friendly policy and all the other positive feature you highlighted. However, I sincerely apologize for the situation you mentioned regarding breakfast. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
