Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
One of the cleanest hotels I've stayed in awhile. Very quiet and the staff was very helpful and courteous. Only issue I had was the plug in air freshener. It really stirred up my allergies. We removed it and put it back in before we left. Will definitely stay there again
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Merline,We are pleased to hear that you enjoyed your stay with us and found our hotel to be clean and quiet. We appreciate your feedback regarding the air freshener and will share this with our team. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 25 May 2024
Restaurant was subpar with limited options. Room floor was wet near the AC unit and the AC unit looked liked it was falling apart. Room felt and smelled musty.
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello JUAN,We appreciate your feedback regarding your recent stay with us. We regret to hear about your dining experience and the issues you encountered in your room. Your comments will be shared with the relevant departments for review and improvement. Our team is dedicated to providing a comfortable and enjoyable stay for all our guests.
by A verified traveler
Posted 18 May 2024
The staff
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Hello Linda,at our hotel appreciates your feedback and regrets that your experience did not meet your expectations. We value all comments as they help us improve our services and ensure a better stay for all our guests. Should you have any further concerns, we encourage you to reach out to our management directly for further assistance.
by A verified traveler
Posted 18 May 2024
All good
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Hello Randy,We are delighted to hear that you had a pleasant stay with us. Our team strives to provide exceptional service to all our guests. Should you have any more feedback or require assistance, please do not hesitate to contact us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 16 May 2024
The location was excellent and very accessible to all the places I needed to get to in Lake Charles.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Dana Christine,We are delighted to hear that you found our hotel's location convenient for your visit to Lake Charles. Our team works hard to ensure our guests have easy access to local attractions. We hope this added to the enjoyment of your stay in the area.
by A verified traveler from Iowa
Posted 12 May 2024
Very comfortable. Shower/tub had mold under the sealant. Burr other than that it was clean. Bed and pillows was comfortable. Extremely good for the price.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Marria, Thank you for sharing your feedback with us. We are glad to hear that you found our hotel comfortable and the bed/pillows to your liking. Your comments regarding the shower/tub have been noted and will be shared with our team for review. We appreciate your insight and hope to welcome you back in the future.
by A verified traveler from Iowa
Posted 2 May 2024
Staff was extremely friendly and helpful. They allowed us to check in early. Room was spacious and comfortable. Will definitely stay again when in town.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Marria,We are delighted to hear that you had a positive experience with our friendly and accommodating staff. It's great to know you enjoyed your spacious and comfortable room. We look forward to welcoming you back next time you are in town.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Verangel,We're delighted to hear that you had an excellent stay with us! Please feel free to reach out if you have any suggestions or if there's anything we can do to make your next visit even more enjoyable.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello suzanne,We are delighted to hear that you had an excellent stay with us! Our team is thrilled that we could provide you with a memorable experience. We look forward to welcoming you back in the future for another wonderful stay.
by A verified traveler
Posted 25 Apr 2024
Great
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Elaine,Thank you for sharing your feedback with us. We appreciate your kind words and are delighted to hear that you had a great experience at our hotel. We hope to welcome you back in the future for another enjoyable stay.
