Ratings based on 489 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Host
Comment from Hotel Management
17 May 2024 by Alana, Hotel Management
Thank you again for staying with us. We hope to see you again soon!
by A verified traveler from Hamburg
Posted 21 Apr 2024
Decent room, needs a little TLC. Staff was great.
Comment from Hotel Management
21 Apr 2024 by Alana, Hotel Management
Thank you for staying with us. We do appreciate your feedback and I will be sharing it with our amazing team. Hope to see you again!
by A verified traveler
Posted 7 Apr 2024
I was double charged for my room. I booked the room on Expedia & upon arrival the clerk said she needed my I.d. & debit card to charge the room. I told the clerk that I booked & paid through Expedia & she disrespectful just rolled her eyes & then tells my fiance “I need an I.D. & debit card”. Then the morning I check my bank statement & I see where I was charged by Expedia & I was charged by the hotel….. & the curtains in our room don’t close & there was a big bright streetlight literally right outside of our window so it shined into our room all night.
Comment from Hotel Management
8 Apr 2024 by LCHLCGM, Hotel Management
I am sorry about the issues you experienced with your stay. We will be getting with our associate to ensure that this is handled properly in the future.I am happy to see that you were refunded the additional charge prior to you departure, please let us know if we need to assist further with this. I am very sorry that this happened. I will also be getting with my maintenance team as well on the curtains. Our goal is to ensure that our guests are completely happy with their stay. If you ever have any issues, please let the hotel team know so that we can address them immediately. Let us know if you need anything further and I am sorry about the issues you experienced. We will address them.
by A verified traveler
Posted 13 Mar 2024
Location.
Comment from Hotel Management
14 Mar 2024 by Alana, Hotel Management
Thank you again for staying with us! I am pleased to see you enjoyed your stay with us. We hope that you will visit us again soon.
by A verified traveler from Baytown
Posted 10 Mar 2024
They gave us room that had people in it and then they gave us a smaller room than we booked.
Comment from Hotel Management
10 Mar 2024 by Lchmgr , Hotel Management
We are sorry about any inconvenience you experienced. We would like to get to the bottom of this. Please reach out to leadership at your earliest convenience as we would like to assist you with this and find out what happened. It is our goal to ensure our guests have a great stay and we want to assist you and follow up with our team to see what happened.
by A verified traveler from Freeport
Posted 26 Feb 2024
Clean rooms, breakfast was great. Staff was very friendly and helpful!
Comment from Hotel Management
26 Feb 2024 by Alana, Hotel Management
Thank you again for choosing our Lake Charles Hampton Inn. We do appreciate your business and feedback. I will be sharing these comments with our amazing team. We hope to see you again soon!
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Alana, Hotel Management
Thank you again for staying at our Lake Charles Hampton Inn. We value your positive feedback and hope to see you again soon.
by A verified traveler
Posted 9 Feb 2024 on Hotels
Rodney made the experience exceptional. The accommodations were up to par and everything was amazing.
Comment from Hotel Management
9 Feb 2024 by Alana, Hotel Management
Thank you for choosing our Lake Charles Hampton Inn. I am glad to see that your stay went well and Rodney was there to assist you with your accommodations. I hope you will visit us again soon!
by A verified traveler
Posted 5 Feb 2024
Very friendly staff, brand new facility, muddy exterior, loud room noise and AC was super loud. Bed comfy, shower large, very quick stay friendly.
Comment from Hotel Management
5 Feb 2024 by Alana, Hotel Management
Thank you again for choosing our Lake Charles Hampton Inn. We hope to see you back in the future!
by A verified traveler
New, clean but not quiet
Posted 3 Feb 2024 on HotelsNew standard Hampton Inn.
I found it very easy to hear people in the room next door, TVs on through the doors and people walking on the floor above me, even with ear plugs in. Expected it to be quieter. Everything else was as expected
Comment from Hotel Management
5 Feb 2024 by Alana, Hotel Management
Thank you again for choosing our Lake Charles Hampton Inn. We glad you enjoyed your stay with us.
