Ratings based on 15 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chino
Posted 28 May 2024
Support for checking was great. When it turned out that communication was sent to incorrect number, staff was able to assist quickly over the phone. We quickly received the information needed and everything worked out great.
Love the lights and the balcony and the seating areas are great!
by A verified traveler
Posted 26 Feb 2024 on Hotels
by A verified traveler
Posted 15 Oct 2023 on Hotels
by A verified traveler
Posted 3 Sep 2023
Good
by A verified traveler
Posted 9 Aug 2023
Very quiet location. 5 minute walk to local 24hr convenience store and 10 minute walk to Lake Arrowhead Village.
by A verified traveler
Posted 17 Jul 2023 on Hotels
by A verified traveler
Posted 4 Jul 2023 on Hotels
by A verified traveler from Los Angeles
Posted 27 Jun 2023
Staff was very accommodating; easy self-check in. Great location. Easy walk to Arrowhead Village.
by A verified traveler
Posted 5 Jun 2023
Pros: The modern interiors, the room is clean abd nicely decorated, it is clean, the bed is comfortable,
Cons: We weren’t able to sleep well because we can hear the footsteps of people occupying the room above us. The breakfast wasn’t served on time, and the pool is not available for use.
Comment from Hotel Management
8 Jun 2023 by The Kingsley Hotel , Hotel Management
Hi Cathleen, we apologize for the inconvenience during your stay and sorry to hear that you were not completely satisfied during your recent stay with us! We definitely strive to provide the best experience for all of our guests while staying with us. Please note, our property does not have a pool nor are we able to extend lake access to our guests. Please be sure to reach out to see where there might of been a misunderstanding. As for the slight delay with Sunday's breakfast, it was a unforeseeable mishap which has been addressed with our staff internally ;) While we will hope the events we host during our guests' stay are on time, we're also understanding and considerate of our staff and to the factors that may caused the delays. Again, please sure to reach out to clarify any misunderstandings and we hope to welcome you again in the near future!
by A verified traveler
Posted 23 Jan 2023 on Hotels
