Ratings based on 1,007 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by General Manager, Hotel Management
Hello Sherrie, we wanted to express our gratitude for staying with us. It was a pleasure hosting you, and we're already excited about the prospect of welcoming you back!
by A verified traveler
Posted 5 Jun 2024
Everyone who we came in contact with were super kind, helpful and seemed to appreciate we were there. The pool was clean as well as the beach area. Had lots of fun.
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Hello Barry, We're glad to hear that you had a fantastic experience at our resort! Providing exceptional service and creating memorable moments for our guests is what we strive for, and we're delighted that you felt welcomed and appreciated during your stay. It's wonderful to know that you enjoyed the clean pool and beach area, and we're pleased that you had lots of fun exploring and relaxing. Thank you for choosing to spend time with us amidst the serene beauty of Lake Arrowhead, and we look forward to welcoming you back for more adventures in the San Bernardino Mountains!
by A verified traveler
Posted 4 Jun 2024
The resort itself is very nice and clean. Staff is friendly and accommodating. The rooms are a nice size and set up very comfortably. View is amazing. Amenities offered are great. Their theater would be nicer with recliners and possibly offering popcorn too.
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Hello Annapatricia, We're delighted to hear that you enjoyed your stay at our resort and found it to be clean and comfortable. Our friendly staff strives to provide exceptional service, and we're thrilled that you felt welcomed and accommodated throughout your visit. It's wonderful to know that you appreciated the spacious rooms and breathtaking views of Lake Arrowhead. We're always looking for ways to enhance our amenities, and your feedback about the theater and recliners is valuable to us. Thank you for choosing to stay with us, and we hope to welcome you back soon for another unforgettable experience amidst the beauty of the San Bernardino Mountains!
by A verified traveler from Downey
Posted 4 Jun 2024
From the moment I stepped foot into the lobby until the moment I checked out, every aspect of my stay was exceptional
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Hello Jenny, From the serene ambiance of our lobby to the breathtaking views of Lake Arrowhead, we're thrilled to hear that every moment of your stay was exceptional. It's our goal to provide a seamless experience filled with adventure and tranquility, and we're delighted to have met your expectations. Your kind words inspire us to continue creating memorable moments amidst the beauty of nature. We can't wait to welcome you back for more unforgettable experiences in the heart of the San Bernardino Mountains!
by A verified traveler
Posted 3 Jun 2024
Very old, run down, could use a major renovation. Staff was beyond friendly.
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Helo Susan, We're delighted to hear that you found our staff to be beyond friendly during your stay. Your comments are invaluable to us and we sincerely hope that despite the setbacks, your time in Lake Arrowhead was enjoyable. We hope to have the opportunity to welcome you back in the future to experience the positive changes we're making.
by A verified traveler
Posted 3 Jun 2024
The staff was extremely friendly and helpful
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Hello Eileen, We're delighted to hear that you had a fantastic experience with our staff! Providing friendly and helpful service is a top priority for us, and we're thrilled that it made a positive impression on your stay. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!
by A verified traveler
Posted 3 Jun 2024
The bar and the pool
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Hello Ana, We're thrilled to hear that you enjoyed our bar and pool during your stay! It's wonderful to know that you found moments of relaxation and enjoyment in our serene surroundings. Whether you're soaking up the sun by the pool or savoring a refreshing drink at the bar, we aim to create unforgettable experiences for our guests. We can't wait to welcome you back for more adventures amidst the beauty of Lake Arrowhead!
by A verified traveler
Posted 2 Jun 2024
I wanted to spend a relaxing Memorial Day weekend with my wife and my newborn baby, the first room I was given (room 219) was right next to the laundry so the whole floor and walls were shaking heavily from 7AM until 11PM with a nice view on the busy and noisy parking lot, I don’t even know why they put people in there to be honest. They refused to refund me and they didn’t have other free rooms at all and sadly there were no other options around, being 5 hours drive away from home at 6PM with an infant baby I didn’t have other choice but to stay and suffer. The next day after complaining for the whole time and while I was one step to just give up and going back home they managed to switch me to another room around 4PM and that room was perfect, sadly my vacation was anyway already compromised but at least I had half a day of what I expected. The personnel after lying to me for a whole day apologised for the inconvenience and didn’t make me pay the hotel fee for one day (35$ against the 528$ I paid in total) which was better than nothing but in a respectable resort that should have been a full refund for the day and a half that we had to waste in a shaky torture chamber.
Safe to say that I will not going back there, if I’m spending my money and my free time in a resort I expect to relax, not having to argue with the front desk for two days to obtain a humane accommodation.
Note for Expedia: there should be some support and a way to be reimbursed if the situation is that bad
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Hello, your comfort means the world to us, and we're committed to ensuring your next stay exceeds your expectations. We understand the importance of a peaceful and relaxing getaway. Your feedback is incredibly valuable, and we sincerely hope that despite the setbacks, your time in Lake Arrowhead was enjoyable, and we look forward to welcoming you back for a truly fantastic experience.
by A verified traveler
Posted 2 Jun 2024
Nice for family
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Hello Tiffany, Thank you for staying with us. It was a pleasure having you and we look forward to welcoming you again!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Hello Betsabe, thank you for choosing to stay with us. We truly enjoyed having you as our guest and can't wait to welcome you back again soon!
