Ratings based on 994 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from SAN RAMON
Posted 1 May 2024
The lobby is quite large and is a nice place to rest. It is peaceful since the main door is well guarded and restful with some people going in and out to watch and be entertained. Excellent service too from the lobby staff. They’re there to serve but will stay away when they see you’re not there to eat.
by A verified traveler from ISLAMORADA
Posted 30 Apr 2024
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Elroy,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino
by A verified traveler
Posted 20 Apr 2024
Pool area not properly maintained and waterfall was broken (staff said had not been operational for over a year). Hotel and Casino was nice and staff very accommodating.
Comment from Hotel Management
29 Apr 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Richard,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino
by A verified traveler
Posted 18 Apr 2024
My wife was charged for an extra cup of noodles from the mini bar. Even when she did not eat them. She also said the swimming pool was not clean.
Comment from Hotel Management
20 Apr 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello MariaThank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email. Looking forward to hearing from you soon.- Waterfront Cebu City Hotel and Casino
by A verified traveler
Posted 14 Apr 2024
Just as advertised! Large rooms and excellent breakfast with a decent amount of restaurants on site.
Would highly recommend
Comment from Hotel Management
20 Apr 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Muyiwa,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino
by A verified traveler from Carrollton
Posted 14 Apr 2024
Very safe area near the malls and restaurants.Excellent staff and nice property.
Highly recommended.
Comment from Hotel Management
20 Apr 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello James,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino
by A verified traveler
Posted 10 Apr 2024
Overall! Quite good.
Comment from Hotel Management
12 Apr 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello David,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino
by A verified traveler
Posted 4 Apr 2024
I’ve stay at Waterfront in Davao and it was as ok and could have been better and expected the same from Cebu. I was wrong, I was shocked this truly a 5 star hotel. Rooms and service was great.
Comment from Hotel Management
5 Apr 2024 by Waterfront Cebu, Hotel Management
Hello Tollis,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Waterfront Cebu City Hotel and Casino, Hotel Management
Hello Michael,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino
