Ratings based on 45 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2024 on Hotels
by A verified traveler from Sugar Land
Posted 16 Jul 2023
Amazing staff, very clean, and breakfast was excellent. I love the gym here. I will definitely come back to stay here.
Comment from Hotel Management
17 Jul 2023 by Suleman, Hotel Management
Dear Mr. Noor,Thank you for your amazing review! We're glad you enjoyed the clean facilities, excellent breakfast, and our gym. We can't wait to have you back as our guest!Best regards,
by A verified traveler
Posted 27 Apr 2023
The staff was rude and prohibited my brothers to wear the national dress of the country (kameez/shalwar) which is disgusting to be in the country where you live and eating from.... not just that they made some stupid rules that you have to be shirtless around the pool area and can not go SHAME ON THE STAFF :( bad service ... never coming back ...
Comment from Hotel Management
15 May 2023 by Sulehri, Hotel Management
Dear Ms. Uroj,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We deeply regret the staff's behavior and the misunderstanding regarding the dress code. We will address this issue internally. We also apologize for any confusion about pool area rules. We appreciate your feedback and value your patronage. If you have any further concerns, please contact us directly. We hope to have the opportunity to welcome you back in the future.Best regards,M Suleman SulehriDirector SalesThe Residency Hotel
by A verified traveler
Posted 18 Nov 2021 on Hotels
by A verified traveler
Costly hotel but depends
Posted 24 Oct 2021 on HotelsIt was just an OK hotel but for the price it was tbh not a great place they charged extra and then saying that they have upgraded my room which was pretty small but 1 thing don't stay here since costly
by A verified traveler
Book something else like 9tree
Posted 1 Jun 2021 on HotelsBe carefull old place, nothing works properly. Ac is useless. Only good thing outdoor pool. Tv remote doesnt work properly
by A verified traveler
not worth the money
Posted 26 May 2021 on Hotelscockroach in the toilet, staff acted like it was no big deal. room service not great, took an hour to deliver breakfast.
by A verified traveler
Posted 24 Feb 2020
Very good attendance and everything is clean and in good condition.
Comment from Hotel Management
26 Feb 2020 by Suleman, Hotel Management
Dear Guest, Thank you very much for taking time out for reviews and your kind gesture. We are glad to know that our entire staff make your stay comfortable. “The Residency” Hotel assures you that the best services will be offered on your each and every stay. Our goal is the satisfaction of guests by providing quality services, as they expect and deserve. We look forward to serve you for years.
Best Regards,
Muhammad Suleman Sulehri
Manager Sales
The Residency Hotel
Lahore
by A verified traveler
Posted 16 Feb 2020 on Ebookers
Comment from Hotel Management
19 Feb 2020 by Suleman, Hotel Management
Dear Guest, Greetings from The Residency Hotel! Thank you for taking the time to post your feedback on Expedia.com following your stay at The Residency Hotel. We always strive to provide the best services to our guests. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at “sales@rh.com.pk” and give us a chance to turn your experience around. We look forward to welcoming you back soon.
Yours sincerely,
M. Suleman Sulehri
Sales Manager
by A verified traveler
Posted 7 Jan 2020 on Hotels
Residency provided the best service I’ve ever experienced at a hotel abroad. They were extremely helpful in recommending our itinerary each day, organized our driver, etc. I would absolutely recommend this hotel to any international traveler to Lahore
Comment from Hotel Management
14 Jan 2020 by Suleman, Hotel Management
Thank you very much for taking time out for reviews and your kind gesture. We are glad to know that our entire staff make your stay comfortable. “The Residency” Hotel assures you that the best services will be offered on your each and every stay. Our goal is the satisfaction of guests by providing quality services, as they expect and deserve. We look forward to serve you for years.
