Ratings based on 147 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Infrastructure was a little dated!
Comment from Hotel Management
4 Jun 2024 by Mr. Olivier Francais, Hotel Management
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore
by A verified traveler
Posted 6 May 2024
5 star hotel as per service but 2 star as per room conditions. Property needs a major renovation to qualify for a 5 star. But if you’re looking for a vintage 5 star hotel from the past then this is it. It will show you how 5 stars hotels were in the past like 30 years ago. 😄
Comment from Hotel Management
8 May 2024 by Mr. Olivier Francais, Hotel Management
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Mr. Olivier Francais, Hotel Management
Dear Guest,Thank you so much for your delightful feedback about our hospitality services! We are thrilled to hear that your experience with us was enjoyable and memorable. Providing exceptional hospitality is our core values, and your positive words reinforce our commitment to creating a warm and welcoming environment for our guests. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore
by A verified traveler
Posted 7 Apr 2024
We enjoyed our stay here, breakfast was great. Air conditioning in the room was weak. And the comforter was very heavy, if you sleep under it, you will surely sweat a lot and it will be like sleeping in puddle of water. We asked for light comforter but they didnt have it. Otherwise it is a very nice hotel to stay in. Staff was courteous and super helpful. I will definitely stay here again.
Comment from Hotel Management
8 Apr 2024 by Mr. Olivier Francais, Hotel Management
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore
by A verified traveler
Posted 6 Apr 2024
Everyone was polite & every thing was clean:)
Comment from Hotel Management
8 Apr 2024 by Mr. Olivier Francais, Hotel Management
Dear Guest,Thank you so much for taking the time to share your valuable review with us. Our team takes great pride in delivering top-notch service, and it's heartening to know that our efforts have made a positive impact on your stay. We will make sure to share your kind words with our entire Team, as they are the ones who work diligently to ensure every guest feels comfortable and cared for. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore
by A verified traveler
Posted 1 Apr 2024
I was really happy with the service until my last day of stay. I ordered vegetarian biryani at night. I can't eat at many places in Pakistan because I am vegetarian. I always looked forward to eating biryani every day after my long day. However, on my last day, I found pieces of chicken in my vegetarian biryani. I wanted to talk to the Avari food manager or anyone, but nobody got back to me.
Comment from Hotel Management
2 Apr 2024 by Mr. Olivier Francais, Hotel Management
Dear Guest,We are truly sorry to hear that your stay fell short of your expectations. Please accept our sincere apologies for any inconvenience or discomfort caused during your time with us. We strive to create an exceptional experience for each guest, and it is disheartening to learn that we failed to meet your needs.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
21 Mar 2024 by Mr. Olivier Francais, Hotel Management
Dear Guest,We are truly sorry to hear that your stay fell short of your expectations. Please accept our sincere apologies for any inconvenience or discomfort caused during your time with us. We strive to create an exceptional experience for each guest, and it is disheartening to learn that we failed to meet your needs.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore
by A verified traveler
Posted 14 Mar 2024
I recently stayed at Awari, Lahore with my team. I had booked 6 rooms and requested twin beds in every room. When we arrived at the hotel, every room had just 1 bed and management offered a small roll up bed to cover us. On the booking I had requested 2 twins, but I was told that it was just a request. After a long wait, we were give 4 rooms with twin beds. Rooms are old an d outdated, hotel needs to upgrade the rooms. My room had just 1 standup lamp and 1 side table lamp. Also please do not have your laundry done at the hotel. For few t-shirts, socks, underwear and pants for 7 people over 6 day period, we were charged 75,000 Rupees, which roughly came out to $268 US dollars. You can get the same service from outside the hotel for 10,000 rupees. Overall I didn’t like rooms or how the management handle our situation. I will give credit to members who came to clean my room, the font door security and cafeteria members were friendly.
Comment from Hotel Management
21 Mar 2024 by Mr. Olivier Francais, Hotel Management
Dear Guest,We are truly sorry to hear that your stay fell short of your expectations. Please accept our sincere apologies for any inconvenience or discomfort caused during your time with us. We strive to create an exceptional experience for each guest, and it is disheartening to learn that we failed to meet your needs.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore
by A verified traveler from Atlanta
Posted 8 Mar 2024
Nice art
Comment from Hotel Management
21 Mar 2024 by Mr. Olivier Francais, Hotel Management
Dear Guest,Thank you so much for your positive feedback! It truly means a lot to us. We are thrilled to hear that you had a great experience and found value in our organization. Your kind words motivate us to continue delivering high-quality results and exceeding expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore
by A verified traveler
Posted 25 Jan 2024
The hotel was quiet, safe and relaxing with my 8 weeks old baby, specially the crib bed was clean and in good condition. The breakfast was delicious.
Comment from Hotel Management
30 Jan 2024 by Mr. Olivier Francais, Hotel Management
Dear Guest,We genuinely appreciate your patronage and the time you took to share your feedback. It's customers like you who motivate us to continually enhance our services and exceed expectations. We look forward to welcoming you back and providing you with another exceptional experience in the future.Kind Regards,Mr. Olivier Francais, Cluster General Manager, Avari Hotel Lahore
