Ratings based on 980 Verified Reviews

4.6 out of 5
79% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Oct 2024
5 out of 5
by A verified traveler

Posted 25 Oct 2024
I loved the daily fitness classes like yoga and boxing. This was my second time at Saii and I've enjoyed the location as it's near 2 great grocery stores and loads of restaurants. The property itself is beautiful with wonderful service. There is also a boat that will take you to adjacent hotels.
5 out of 5
by A verified traveler

Posted 21 Oct 2024
We enjoyed our stay at SAii Laguna for 7 nights All staff are amazing, welcome us all the time Breakfast was nice and due to resort reservations we had free afternoon tea which was really good Thank to all staff and everyone made our stay fabulous Overall the service and staff were excellent Will come again next year
Comment from Hotel Management
24 Oct 2024 by Irina, Hotel Management
Thank you very much Mervat for choosing to stay with us at SAii Laguna Phuket and for taking the time to share your feedback. We greatly appreciate your kind comments and in particular those related to the food quality and the excellent service that you received from our team. Thank you one more time for your kind feedback and high rating. We ale looking forward to welcome you back next year.SAii For Now,Irina LadnyukGuest Experience Manager
5 out of 5
by A verified traveler from Greeley

Posted 18 Oct 2024
Beach front hotel. Gorgeous to say the least. Room was very nicely updated bed kinda stiff but not the worst. Very close to many shops
Comment from Hotel Management
20 Oct 2024 by Irina, Hotel Management
Dear Maryela, we were delighted to read that you enjoyed your room and beachfront location with easy access to the beautiful Bangtao beach and many dining options at our doorsteps.Thank you for very kind feedback and we hope to welcome you back to our resort in the near future.SAii for Now,Irina LadnyukGuest Experience Manager
5 out of 5
by A verified traveler from torrance

Posted 17 Oct 2024
Very friendly staff and great service.
Comment from Hotel Management
17 Oct 2024 by Irina, Hotel Management
Dear Montana, thank you for choosing to spend your vacation with us at SAii Laguna Phuket and thank you for your kind words towards our staff. It is so important to us to know that we are making our guest happy and giving them the best experience possible during their stay.We look forward to welcome you back to our resort in the future. SAii for Now,Irina LadnyukGuest Experience Manager
5 out of 5
by A verified traveler

Posted 16 Oct 2024
Excellent food (breakfast selection), staff is alway very helpful and their service was exceptional. Our room itself is very clean and modern so top mark for the hotel
Comment from Hotel Management
17 Oct 2024 by Irina, Hotel Management
Dear Simon, thank you for choosing to spend your holiday with us at SAii Laguna Phuket and thank you one more time for the amazing feedback. We were delighted to read that you had a great stay and enjoyed our SAiiSational breakfast selection, your room and service.Thank you for your kind feedback and we hope to welcome you back to our beachfront paradise again in the future. SAii for Now, Irina Ladnyuk Guest Experience Manager
5 out of 5
by A verified traveler

Posted 14 Oct 2024
Fantastic break at Saii Laguna. Although the hotel is undergoing a major refurbishment phase, this actually made the hotel more cosy and friendly. The staff were faultless and attended to every detail we needed. The hotel is now in a great condition and I cannot wait to see the final results upon a future return.
Comment from Hotel Management
14 Oct 2024 by Irina, Hotel Management
Dear Stefan, thank you for your time in writing and providing valuable feedback regarding your recent stay with us in our piece of paradise. We are pleased to read that despite the renovation process, you had an enjoyable stay. Thank you for recognizing our SAiiLanders who provide genuine and friendly service and for highlighting our recently renovated rooms. Thank you again for your kind comments and we can’t wait to welcome you back to our beautiful destination here in Phuket.SAii for Now,Irina LadnyukGuest Experience Manager
5 out of 5
by A verified traveler

Posted 24 Sep 2024
Beachfront property,amazing and beautiful place.awesome staff
Comment from Hotel Management
25 Sep 2024 by Irina, Hotel Management
Dear Eduardo, thank you for taking the time to review SAii Laguna Phuket. I am pleased to hear that you had a great impression of our resort and that you enjoyed our beachfront location.Your kind compliments are sincerely appreciated by us all and we look forward to welcoming you back to our tropical paradise again in the future.SAii for Now,Irina LadnyukGuest Experience Manager
5 out of 5
by A verified traveler

Posted 22 Aug 2024
Comment from Hotel Management
24 Aug 2024 by Miki Shashan Zhang, Hotel Management
Thank you for your kind rating here. We’re delighted to learn that your stay was a wonderful one. We look forward to welcoming you back for another great stay.SAii for Now,Miki Shashan ZhangGuests Experience Manager
5 out of 5
by A verified traveler

Posted 16 Aug 2024
Fabulous property the staff are the best. Didn’t notice the renovations. Excellent for 3/6 with different allergies. Great club room. Lovely pools slides fun. Great beach
Comment from Hotel Management
20 Aug 2024 by Miki Shashan Zhang, Hotel Management
Dear Paul,Thank you for your wonderful review. We're thrilled to hear that you had such a positive experience and that our SAiiLanders helped make your stay special. It's great to know the renovations didn’t impact your time with us and that we were able to well accommodate children with different allergies. We're also happy you enjoyed the club room, pools, slides, and beach. We hope to welcome you back for more fun and relaxation soon.SAii for Now,Miki Shashan ZhangGuests Experience Manager