Ratings based on 906 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from TAURANGA
Posted 24 May 2024
Dusi a beautiful beachfront location, but it falls short of 5-star expectations. The standout feature is the amazing staff, who are always helpful, smiling, and attentive, greatly enhancing the overall experience. The Club Rooms are nice, comfortable, and well-serviced, though they need some renovation soon. However, the absence of a coffee machine in the Club Rooms seems strange by today's standards, especially with only instant coffee and a thermos(!) provided. (Comical update: After this review was published, and just two days before our departure, the coffee machine was finally delivered to our room—but without a single coffee pod, either paid or complimentary.)
The Club benefits are significantly below standard compared to other clubs I've experienced, and the breakfast, while nice, is limited. The Club lounge has no air-conditioned space, making it questionable to enjoy drinking alcohol in tropical 35°C temperatures. Additionally, the smoking policy is outdated, allowing people to smoke everywhere outside, which often results in needing to sit near smokers in the pool area or on the Club balcony. The Club experience is so much below other hotels and resorts that it is not worth paying extra for it here.
Poolside service strangely is not available at all, but you can visit the cafe near the pool or purchase beverages from the local vendor operating on the beach outside the resort's boundaries. Please note that the poolside towels are extremely old and have numerous ho
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
28 May 2024 by Waraporn A, Hotel Management
Dear Jyoti,Thank you for taking the time to post your review and feedback. My team and I would like to extend our heartfelt apologies for the unpleasant experiences you encountered during your stay. This is not our usual standards and I do hope that we have the opportunity to welcome you back to our hotel to show you our gracious standards in Thai hospitality. Should we have the opportunity to welcome you back - please do contact me and I will personally make the necessary arrangements to ensure that everything will be in good order. Once again, my sincere apologies. Thank you for your review and I do hope to welcome you back in the near future. Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler
Posted 6 May 2024
The location is super
Comment from Hotel Management
7 May 2024 by Waraporn A, Hotel Management
Dear Mike,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel's location to be superb.Providing our guests with a prime location is essential to us, and we're thrilled that you appreciated the convenience and beauty of our surroundings. It's always gratifying to know that our guests enjoy the area where our hotel is situated.We truly value your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
28 May 2024 by Waraporn A, Hotel Management
Dear Bradford,We are truly sorry to hear that you were disappointed with your stay. Your feedback is important to us, and we would like to understand more about what aspects of your visit did not meet your expectations.Please feel free to share any specific concerns or issues you encountered so we can address them and improve our services. Our goal is to ensure every guest has a positive experience, and we regret that we fell short during your stay.Thank you for bringing this to our attention. We hope to have the opportunity to make it right and provide you with a better experience in the future.Warmest regards,Wraporn AngsupasirikulManager - Total Quality Management
by A verified traveler from Javea Alicante
Posted 27 Mar 2024
We have stayed at the Dusit Laguna many times and this was the first time with no room upgrade
Comment from Hotel Management
29 Mar 2024 by Waraporn A, Hotel Management
Dear Lesley,Thank you for taking the time to share your feedback with us following your recent stay at Dusit Thani Laguna Phuket. We sincerely apologize for any disappointment you may have experienced regarding the absence of a room upgrade during your visit.As a valued returning guest, your satisfaction is of the utmost importance to us, and we deeply regret any lapses in meeting your expectations on this occasion. However, our rooms were quite full and the room upgrade is subject to availability. Please know that we take your feedback seriously, and we will review our procedures to ensure that all our loyal guests receive the exceptional treatment they deserve, including considerations for room upgrades whenever possible.We truly appreciate your continued loyalty to Dusit Thani Laguna Phuket and the many times you have chosen to stay with us. Your feedback serves as a valuable opportunity for us to improve and enhance our services, and we hope to have the opportunity to restore your faith in our hospitality during your next visit.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler from Orpington
Posted 7 Mar 2024
The villas are terrific with their own private pools and spacious accommodation. Very friendly helpful staff and good hotel facilities. Great beach location too.
Comment from Hotel Management
26 Mar 2024 by Waraporn A, Hotel Management
Dear Jason,Thank you immensely for sharing your wonderful experience at our villa accommodations. We're thrilled to hear that you found our villas to be nothing short of terrific, offering spacious accommodation and private pools for your utmost comfort and relaxation.It's heartening to know that our dedicated staff left a positive impression on you with their friendly and helpful demeanor. Ensuring our guests feel welcome and well taken care of is at the core of our hospitality philosophy.We're also pleased to hear that you enjoyed our hotel facilities and found our beachfront location to be great. Providing a serene and picturesque setting for our guests to unwind and enjoy the beauty of Phuket's beaches is something we take great pride in.Thank you for choosing to stay with us, and we look forward to the pleasure of welcoming you back for another memorable stay at Dusit Thani Laguna Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler from Maple
Posted 25 Feb 2024
Very good
Comment from Hotel Management
27 Feb 2024 by Waraporn A, Hotel Management
Dear Ammar,We are pleased to hear that you had a very good stay! If there's anything specific you enjoyed or if you have any feedback to share about your experience, please feel free to let me know. We always strive to make our guests' stays as enjoyable as possible.We look forward to welcoming you again in the near future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler
Amazing stay
Posted 12 Feb 2024 on HotelsSo disappointed that we just stayed only for 2nights. Wish to stay more longer but definitely will come back to Dusit Thani Laguna Phuket again when in Phuket. The staff was really helpful.
Comment from Hotel Management
17 Feb 2024 by Waraporn A, Hotel Management
Dear Nina,Thank you for choosing Dusit Thani Laguna Phuket for your recent stay, and for taking the time to share your feedback with us. It's wonderful to know that our staff's dedication to providing excellent service made a difference in your stay. Your kind words are truly appreciated and will be shared with our team, who take great pride in ensuring our guests feel welcomed and supported throughout their stay.We are eagerly awaiting your return and ready to provide you with another memorable experience in Phuket.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler from Clarence Center
Posted 7 Feb 2024
Probably the best and most reasonable overall hotel on beautiful Bang Tao beach. Sprawling building in a park-like setting. Most rooms shady with a distant view of the water (ocean or laguna). Nice swimming pool and four restaurants to choose from. Never a shortage of beach loungers. Friendly staff at all levels. Special thanks to Ms. Waraporn at Laguna Cafe for being attentive, friendly and professional in meeting all our daily needs there. The property is somewhat isolated and a trip to stores and restaurants in the nearby community requires a taxi or a hotel-provided shuttle plus a healthy walk.
Comment from Hotel Management
16 Feb 2024 by Waraporn A, Hotel Management
Dear Christopher,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at Dusit Thani Laguna Phuket on beautiful Bang Tao beach and found it to be the best and most reasonable option overall.It's wonderful to know that you appreciated our sprawling building set in a park-like environment, with most rooms offering shade and distant views of the ocean or lagoon. We are pleased that you enjoyed our swimming pool and the variety of dining options available at our four restaurants.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we are thrilled to hear that you found our staff to be friendly and attentive at all levels.While our property offers a tranquil and isolated setting, we understand that access to nearby stores and restaurants may require transportation. We appreciate your feedback and will continue to explore ways to enhance the convenience for our guests, such as providing shuttle services.Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
by A verified traveler
Posted 28 Dec 2023
Comment from Hotel Management
17 Feb 2024 by Waraporn A, Hotel Management
Dear Florin,Thank you for sharing your feedback with us. We're delighted to hear that you had a great stay at Dusit Thani Laguna Phuket. Providing exceptional experiences for our guests is our top priority, and it's gratifying to know that we succeeded in making your time with us enjoyable.Should your travels bring you back to Phuket, we'd be honored to welcome you once again for another wonderful stay.Warmest regards,Waraporn AngsupasirikulManager - Total Quality Management
