Ratings based on 997 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The view from our room was wonderful. We truly enjoyed being in our room and how easy it was to access the beach. However the rest of the property was out of sorts due to the construction. The staff was very nice, especially the bell staff.
by A verified traveler
Posted 24 Apr 2024
We enjoyed our stay at this beautiful hotel, the only reason I gave it 4 stars was it was under construction
Comment from Hotel Management
25 Apr 2024 by Norm H., Hotel Management
Dear Judith,Thank you so much for your review and feedback. We can't wait to welcome you back once our reimagination of the resort is complete.Kind regards
by A verified traveler
Posted 21 Apr 2024
We had a very nice room right on the water and the staff was excellent. I understand that they are under renovation, but I believe that since they have not maintained the beachside resort atmosphere, there should be a rate reduction. The Splash bar and restaurant are not inviting.
I'm not a complainer but had to express our disappointment.
Comment from Hotel Management
22 Apr 2024 by Norm H., Hotel Management
Thank you so much for your feedback and review. I apologize for the issues you experienced during your stay. As part of our continued commitment to our valued guests, we have begun an exciting property-wide transformation! This transformation will build upon our celebrated legacy established in Laguna Beach over the past 75 years, inviting you to create memories for generations to come. Upon completion, Surf & Sand Resort will emerge entirely reimagined, with brand new luxurious guest rooms, gorgeous bathrooms, state of the art technology, new air conditioning and heating systems, updated finishes throughout the property, a new pool deck, and an awe-inspiring arrival experience complete with an ocean view lobby and lounge. Would love to speak to you about your stay in more detail. Feel free to reach out to me at any time. Thank you again for the feedback and we look forward to welcoming you back soon.Kind regards.
by A verified traveler
Posted 25 Mar 2024
Ughhh there’s STILL construction going on. Our view was half ocean/half under construction building with scaffolding and tarps. The entrance is inconvenient and small. We were staying at the big end property up the street (highly recommend) 2 years ago and Surf and Sand was under construction back then! Shouldn’t be charged so much for a place under construction! Not to mention the whooping $45 a night to PARK along all the other ridiculous resort fees and CA special taxes.
Comment from Hotel Management
26 Mar 2024 by Norm H., Hotel Management
Thank you for taking the time to leave a review and for your valuable feedback. As part of our continued commitment to our valued guests, we have begun an exciting property-wide transformation! This transformation will build upon our celebrated legacy established in Laguna Beach over the past 75 years, inviting you to create memories for generations to come. Upon completion, Surf & Sand Resort will emerge entirely reimagined, with brand new luxurious guest rooms, gorgeous bathrooms, state of the art technology, new air conditioning and heating systems, updated finishes throughout the property, a new pool deck, and an awe-inspiring arrival experience complete with an ocean view lobby and lounge. Would love to speak to you about your stay in more detail. Feel free to reach out to me at any time. Thank you again for the feedback and we look forward to welcoming you back soon.Kind regards.
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Norm H., Hotel Management
Thank you so much for your review. Hopefully we can welcome you back soon.
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Norm H., Hotel Management
Thank you for the great review. We hope to see you again soon.
by A verified traveler from Omaha
Posted 3 Mar 2024
Right next to the ocean! What a delight
Comment from Hotel Management
4 Mar 2024 by Norm H., Hotel Management
Thank you for your great review. See you again soon!
by A verified traveler
Posted 6 Feb 2024
Very peaceful if your looking for somewhere to relax.
Comment from Hotel Management
6 Feb 2024 by Norm H., Hotel Management
Dear Jose,Thank you for your review! We appreciate your kind word and glad you had a great stay.Kind regards,
by A verified traveler
Posted 31 Jan 2024 on Travelocity
Absolutely my favorite hotel right now! Amazing views from the room! Look out the window and the ocean is right there unobstructed. Bed comfortable, bathroom nice, and pool very clean and relaxing. The best part about this place is their staff. The customer service is top notch! Everyone to valet, maintenance, front desk, you name it, all employees were so nice, attentive, professional, and friendly. Made for a wonderful vacation.
Comment from Hotel Management
6 Feb 2024 by Norm H., Hotel Management
Dear Austin,Thank you for your feedback and your great review. So glad to hear you had a wonderful time. We hope to welcome you back soon.Thanks again,
by A verified traveler
Posted 15 Jan 2024
The view was outstanding.
The restaurant was exhalant.
Comment from Hotel Management
16 Jan 2024 by Norm H., Hotel Management
Thank you for the review and feedback. Glad you enjoyed the view and restaurant. See you again soon.
