Ratings based on 732 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 19 Apr 2024
Wonderful staff, beautiful property
Comment from Hotel Management
21 Apr 2024 by General Manager, Hotel Management
Dear Susan,Thank you for staying with us at Casa Laguna Hotel & Spa. It brightens our day to know we were able to provide you with the stay you expect and deserve. We look forward to hosting you again. Warm Regards,Jordan HollandGeneral Manager
by A verified traveler from Mission viejo
Posted 19 Apr 2024
by A verified traveler from Los Angeles
Posted 17 Apr 2024
It’s a beautiful boutique hotel and the staff treats you like royalty. Small but beautiful rooms with very comfortable beds & bedding. Luxury
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Dear Robert,It's so good to hear that you enjoyed so much about your stay at Casa Laguna Hotel & Spa. Thank you for spotlighting our friendly service, comfortable accommodations, and lovely property overall. Your feedback is valued, and we look forward to welcoming you back for another fantastic time. Until then, we wish you well. Warm Regards,Jordan HollandGeneral Manager
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 5 Apr 2024
by A verified traveler
Posted 5 Apr 2024
This hotel property is beautiful and the staff were so very friendly. I cannot believe the price we paid for such a small and inefficient room. The photos were taken very intentionally to make it more spacious looking. It was very musty, dark and small… I had a hard time getting ready for a wedding in the room due to lack of space and light. The shower leaked constantly on the floor, which I believe is why it smelled musty. I feel like these “garden view” rooms should be represented more accurately and maybe priced lower, so that guests don’t have higher expectations than they should.
The food was good, and again, the staff was great! Most likely won’t return since we felt underwhelmed and overcharged.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Jennifer,Thank you for sharing your experience with us. We're pleased you found our property beautiful and our team friendly. However, we're disappointed to learn about the challenges you encountered with your room. Your feedback regarding aspects such as the lighting and the shower is concerning, and we apologize for any inconvenience. Our team will promptly address these issues to ensure we uphold our high standards. We hope the wedding was spectacular and that we will have the opportunity to exceed your expectations in the future.Warm Regards,Jordan HollandGeneral Manager
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 30 Mar 2024
Casa Laguna has a place in our heart. We have shared many special memories here including staying the night before we were married on Moss Point Beach back in 1998. The property is magnificent, the service excellent. We will continue to stay here when we travel to Laguna Beach.
Comment from Hotel Management
1 Apr 2024 by General Manager, Hotel Management
Dear Kellee,On behalf of all of us at Casa Laguna Hotel & Spa, we were honored to welcome you back once again. It is an absolute delight to hear that we are still managing to impress you after all of this time, and we cannot wait to see you for another memorable stay soon! Warm Regards,Jordan HollandGeneral Manager
by A verified traveler
Posted 23 Mar 2024
