Ratings based on 99 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Staff asking me to wait when my Uber is already there just to see if I took any drink from the fridge is a little weird. If I can pay you such an amount to stay in your hotel why you think I m interested in your drinks . I made it known to the receptionist that they have to device a way to check for it instead of asking someone to wait until you confirm a drink in the fridge.
Comment from Hotel Management
23 Apr 2024 by Mövenpick Hotel Ikoyi Lagos , Hotel Management
Dear Okwuchukwu,On behalf of us all here at the Mövenpick Hotel Ikoyi Lagos, allow me to thank you for taking to the time to provide your valuable feedback. Please accept our very sincere apologies for the inconvenience you experienced at check-out due to minibar confirmation. Kindly be assured that your valued feedback has been well noted and will further assist us in our quest to deliver a better-quality experience for you and all our guests. Once again thank you and we hope that you will be returning soon.With Best Regards, Simon & Team
by A verified traveler
Will keep returning to this hotel!
Posted 7 Mar 2024 on HotelsSecond time here and enjoyed my stay each time. Staff are superb and location was central to all my business locations. The only negative was recurrent power failures though restored within minutes.
Comment from Hotel Management
9 Mar 2024 by Movenpick Hotel Ikoyi Lagos, Hotel Management
Dear Chukwueloka, Thank you for the fantastic review of our hotel's facility and services! We put a lot of effort into ensuring that we deliver the standard of service and friendliness that you expect of us, so we are thrilled to hear that you enjoyed it.We are hoping to see you again soon. RegardsSimon & Team
by A verified traveler
Posted 20 Jan 2024 on Hotels
Comment from Hotel Management
23 Jan 2024 by Simon & Team, Hotel Management
Dear Thibo,Thank you for the positive score of our hotel. We are grateful that you took the time out to rate our facility and services. Be rest assured that we will keep doing our best to maintain the premium standard of service and friendliness which you expect of us. Looking forward to welcoming you back soon. Warm Regards
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Simon & Team, Hotel Management
Dear John,Thank you for the positive rating of our hotel. We are grateful that you took the time out to rate our facility and services. Be rest assured that we will keep doing our best to maintain the premium standard of service and friendliness which you expect of us. Looking forward to welcoming you back soon. Warm Regards
by A verified traveler
Posted 3 Jan 2024 on Hotels
Comment from Hotel Management
23 Jan 2024 by Simon & Team, Hotel Management
Dear Mark,Thank you for the positive score of our hotel. We are grateful that you took the time out to rate our facility and services. Be rest assured that we will keep doing our best to maintain the premium standard of service and friendliness which you expect of us. Looking forward to welcoming you back soon. Warm Regards
by A verified traveler from Ibadan
Posted 31 Dec 2023
I used to love this property when it was the southern sun. But it has gone down. For $200 a night it is not worth it, there are far better hotels in this area.
We were assigned a room and we could see a filthy back of a building, and could see people taking showers. We asked to be moved, the next room had broken sockets, looks nothing like the picture online. Everything worn out.
Anyways we chose to stay as we were not spending much time in the room. One morning we ordered tea and coffee to the room and it took 40 minutes. Last night I ordered fish soup, they brought me chicken soup, I sent it back and it took in total almost 2 hours and I had to cancel it as it was late to eat.
I had to call the duty manager as I saw under the bed, they had not cleaned under the bed for months, the dust, dirt and grime was unbelievable. I refused to move rooms as I saw this on the last night. I asked them to send a cleaner, they did their best but I advised them to deep clean that room once we left.
At check out I was given a bill for an airport transfer when I had my own company driver.
The whole experience was awful. I do not know what has happened since southern sun left. But they need to pay serious attention. I was so disappointed.
Comment from Hotel Management
31 Dec 2023 by Movenpick Hotel Ikoyi Lagos, Hotel Management
Dear Bridget,Thank you for taking the time to provide us with your very constructive feedback. We are indeed saddened by the fact that this time, we were not able to provide you with the standard of service which you expected of us. It is reviews like yours that further helps us to improve our efforts to deliver the best standard of service to our guests.Please be assured that all your comments and feedback notes pertaining to room service timing, housekeeping deep cleaning of rooms as well maintenance work has been taken into serious consideration and procedures have already been escalated to ensure that the health and safety of all our Guests remains of paramount importance.Happy to inform you that a planned renovation of our property which will improve the guest overall experience is well underway and we are committed to offering all our valued Guests the very best.Once again, we apologise for the poor experience, and look forward to welcoming you back soon. With best wishes for a happy and peaceful festive season,Simon and Team.
by A verified traveler
Very good
Posted 15 Dec 2023 on HotelsStaff are trained and couteous. Room is well cleaned and smells clean too. Overall i usually have a good time every time i am in Lagos for work. The only issue is the long wait for an order when dining in the room, please get more hands in the kitchen as it appears there are just a few people attending to over 200 guests
Comment from Hotel Management
17 Dec 2023 by Movenpick Hotel Ikoyi Lagos, Hotel Management
Dear Anonymous Guest,On behalf of us all here at the Movenpick Hotel Ikoyi Lagos, allow me to thank you for taking to the time to provide your valuable feedback. Please be assured that your observations about the long wait for your order has been well noted and will further assist us in our quest to deliver a better-quality experience for all our guests. Once again thank you and we hope that you will be returning soon.With Best Regards, Simon & Team
by A verified traveler
Showing its age
Posted 14 Jul 2023 on HotelsDated rooms that need a refurb. They are adequate for a short stay, but if I was given this room in a 4* hotel in most other countries I would have complained.
Comment from Hotel Management
14 Jul 2023 by GM, Hotel Management
Dear JenniferThank you for your valued observations following your stay. Please be assured that improvements to our guest rooms and facilities are planned.We hope to be of service to you in the future.RegardsSimon & Team
by A verified traveler
Posted 29 May 2023
Comment from Hotel Management
30 May 2023 by GM, Hotel Management
Dear DallasThank you for your valued feedback. Please be assured that the Movenpick team appreciate your patronage and your observations. RegardsSimon & Team
by A verified traveler from Boston
Posted 28 May 2023
Is ok
Comment from Hotel Management
28 May 2023 by GM, Hotel Management
Dear MubarakThank you very much for proving your feedback on your recent stay.We are pleased that we could deliver the service you deserve and expect.I hope to welcome you back in the future.RegardsSimon & Team
