Ratings based on 9 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
I stayed in Executive Suite for 10 nights and I can say the hotel is better than some great brands in UK and Europe.
Free WiFi, Smart TV with YouTube connections.
Good hotel. Superb staff. Light 24/7 and secure environment.
Breakfast is good with more options but not that hot. They need to invest in plugged dinner warmer rather hot water ones they were using.
Another issue with breakfast is for one customer per room which is absurd. In most foreign hotels that I have stayed, breakfast is per number of guests in the room.
I had arguments with the manager almost every time with this issue.
They however used their discretion to allow my guests eat.
It’s just not right to have your guests embarrassed because of breakfast.
by A verified traveler
Posted 23 Apr 2024
Property is good for Nigerian standards.
by A verified traveler
Posted 8 Feb 2024
I truly like the quietness of the hotel and the staff professionalism. I enjoyed the 7 days spent at hotel.
Comment from Hotel Management
27 Feb 2024 by Management, Hotel Management
Dear Victoria,Thank you for your feedback! We are thrilled to hear that you enjoyed the quietness of our hotel and appreciated the professionalism of our staff. It was a pleasure having you stay with us for 7 days, and we hope to welcome you back for another enjoyable stay in the future.Best regards,
by A verified traveler
Posted 25 Jan 2024
I liked the quietness of the compound. All staff are very nice and helpful.
Comment from Hotel Management
25 Jan 2024 by Management, Hotel Management
Dear Victoria,Thank you for your kind words! We're delighted to hear that you enjoyed the peaceful atmosphere of our environment. Our team strives to provide excellent service, and we're thrilled to know that you found them to be nice and helpful. We appreciate your positive feedback and hope to welcome you back soon.
by A verified traveler
Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by Management, Hotel Management
Dear Esteemed Guest,Thanks a million for the stellar 10/10 review! We're thrilled you loved our service. Your satisfaction means the world to us.Best regards
by A verified traveler
Posted 27 Jul 2023
Nice and decent.
Comment from Hotel Management
30 Jul 2023 by Management, Hotel Management
Dear Ikechukwu,Thank you for your review! We're glad to hear that you had a nice and decent experience during your stay. If there's anything specific you enjoyed or any suggestions you'd like to share, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future for another great experience.
by A verified traveler
Posted 17 Jul 2023
Comment from Hotel Management
7 Aug 2023 by Management, Hotel Management
Dear Lilian,Thank you for the 5-star review! We're delighted you had a great stay with us. We appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Cute but overpriced
Posted 7 Jul 2023 on HotelsThe room was clean and comfortable. The staff was very polite. The kitchen was awful. Nothing on the menu was available. Breakfast was barely basic. Overall the room rate was more than it was worth. I will not be returning that's for sure. There are better hotels in the area for the rate they charge. I did not get value for money
Comment from Hotel Management
7 Jul 2023 by General Manager, Hotel Management
Dear Uzoma,Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered during your stay. We appreciate your positive comments about the cleanliness of the room and the courteousness of our staff. However, we understand your disappointment with the kitchen and the lack of available menu options. We apologize for any inconvenience caused. We also apologize for the basic breakfast experience you had.Please know that your comments are important to us, and we will take them into consideration as we work towards improving our services. We strive to provide value for money and we regret that we fell short of your expectations in this regard.We would like to assure you that your feedback has been shared with the appropriate team members so that we can address these issues and prevent any recurrence in the future. We hope that you would reconsider and give us another chance to provide you with a better experience should your travels bring you back to the area. Thank you again for your feedback, and we hope to regain your trust in the future.
by A verified traveler
Posted 24 May 2023
There was 4 large mold in the room with stuffy odor. I was told it is the only room tbey have available. I coukd not stay. I lost the $85 dollars I paid as there's no refund. #Sad
Comment from Hotel Management
24 May 2023 by Segun, Hotel Management
Dear Jon,Thank you for taking the time to share your experience. We regret to hear about the concerns you mentioned in your review. However, after thoroughly investigating the matter, we discovered that there seems to be a misunderstanding.We have cross-referenced our records and found that indeed you had a reservation with our hotel, but there was no check-in under your name during the specified dates. Furthermore, our occupancy for that period was reduced by one room due to a no-show arising from your reservation.While we understand that it can be disappointing to lose the non-refundable payment, we want to assure you that it was not related to any issue or conditions within our hotel room. It is possible that there may have been confusion regarding the property or a mistake made when booking.We take great pride in maintaining a clean and comfortable environment for our guests, and we have not received any reports or complaints regarding mold or stuffy odors in our rooms, and we encourage you to review your booking details and reach out to the correct establishment to address your concerns directly. We value the feedback of our guests and always strive to provide a comfortable and enjoyable stay.Thank you once again for bringing this to our attention, and we hope this clarifies any misunderstanding. If you have any further questions or require assistance, please feel free to contact us.Best regards,
