Ratings based on 125 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
This is a substandard hotel, in my view. Although the outside of the premises and the reception area are ok, the condition of my room was poor. On entry, the room smelt bad, with this bad odour emanating from the bathroom. The wardrobe and fittings are old and tired, and the refrigerator in thenroon did not work (i pointed this out to the staff, but nothing was done). The beddings and towels were threadbare and tired, and the rather idiosyncratic choice of TV channels often didnt always work. There was a frustrating 2 day period when the WiFi was down and nobod seemed to know what to do about it. The staff were always polite, but not always able to help. Insuspect that this was once a fine hotel but it urgently needs investment and a facelift.
by A verified traveler
Posted 19 May 2024
Staff was amazing. The first week was nice the second week the hall is on the 6th floor so they had conferences 3 days in a row and very noisy we complain and after the second day they moved us. Second room had ants the fumigated the next night I had ants crawling all over me. Right after we complained we was moved back up to the 6 th floor. Again the staff was great.
by A verified traveler
Posted 16 May 2024
I liked the safety and security. Staff were also very helpful and prompt to our request.
by A verified traveler
Posted 21 Apr 2024
Everything
by A verified traveler
Posted 11 Apr 2024
Lack of good maintenance. There are inserts and ants crawling around in the room and bathroom
by A verified traveler from BIRMINGHAM
Posted 1 Apr 2024
Wifi not working.
Breakfast are included only for one person but in room are two.
I stayed 2 days but in second day not bringing anything from soup and shampoo.
But area are fine. Parking car are safe..
Thank you
by A verified traveler
Posted 31 Mar 2024
The outside looks great but the rooms themselves are outdated and old. The restaurant is pretty good and they actually have ICE that they will pass out with you having to order anything, which is amazing to say the least.
by A verified traveler
Posted 22 Mar 2024
Safe environment and great quality of service.
by A verified traveler
Posted 24 Jan 2024
Its was a great stay.
There was a very proffessionl front reception staff called Juliet, she was very professional..
by A verified traveler
Posted 17 Jan 2024 on Hotels
