Ratings based on 120 Verified Reviews

4.4 out of 5
74% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

More spectacular than photos show!!

Posted 29 Apr 2023 on Hotels
This was a spontaneous trip ,traveling with my elderly father . It was amazing to see this Hacienda plus the amazing food drinks and spa . It was tough for him to see everything gravel and cobble stone but non the less it was beyond spectacular. A must see and visit . The front staff ( gentleman) was so informative. I will be back for more time in this gem of a place.
4 out of 5
by A verified traveler

Posted 1 Jul 2022 on Hotels
Beautiful location and an incredible space! Excellent customer service. The sounds of the peacocks and birds chirping is the only noise here — incredibly serene. We visited during the weekdays so book your trip during non peak times to enjoy the calm and peacefulness of this luxury spa.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 Dec 2020
5 out of 5
by A verified traveler

Posted 7 Oct 2020
the place is wonderful, the service is excellent and the spa gives you a lot of peace and tranquility the people in charge of doing the massages are wonderful
5 out of 5
by A verified traveler from Tepatitlán

Posted 11 Aug 2020
Great location and the staff was great! We loved it all
5 out of 5
by A verified traveler

Lalo and Carlos are Awesome !!

Posted 5 Aug 2019 on Hotels
Great stay. Lalo and Carlos are awesome.
5 out of 5
by A verified traveler

Amazing and relaxing experience!

Posted 10 Jul 2018 on Hotels
A fabulous hotel and spa. The surroundings are well kept and the whole ambiance is so romantic and inspiring. The breakfast at the restaurant was so delicious, but dinner could have been better. Overall I give it an A.
5 out of 5
by Allan

Posted 7 Jan 2018 on Hotels
Great hotel we only stayed one night andthe hotel is designed for longer stays
4 out of 5
by Marshall

Its high rating well-deserved

Posted 4 Dec 2017 on Hotels
Upon arrival we were given a room that was below the junior suite we had reserved and paid for in advance. We stayed in that room because it was late. The next day we complained and they upgraded us to a master suite which was fantastic. The property is amazing, the service top-notch.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Aug 2017 on Hotels
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