Ratings based on 104 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Mar 2024
Staff and the hotel were great. However being an adult only property, we were woken up by a baby and had to have breakfast with a family was not the quiet morning I was looking forward to. The staff explained its because the sister property was closed. This felt like their upgrade was my downgrade for what I paid for.
Comment from Hotel Management
11 Mar 2024 by Nuno Oliveira - Sales & Marketing Manager, Hotel Management
Dear M. Ami,We hope this message finds you well!Thank you for taking the time to share your feedback regarding your recent stay at our WHITE. We genuinely appreciate your input as it helps us improve and provide a better experience for all our guests.Firstly, please accept our sincere apologies for any inconvenience or discomfort you may have experienced during your stay. We understand that our adults-only policy is a crucial aspect of our guests' expectations and we deeply regret any deviation from that standard.Upon receiving your feedback, unfortunately, there was one booking that had to be moved from our sister property, and we sincerely apologize for this lapse in our usual standards. Once again, we apologize for any inconvenience you experienced and appreciate your understanding.Kind regards,
by A verified traveler
Posted 24 Feb 2024 on CheapTickets
A delightful hotel with wonderful staff, rooms, food, and incredible views. The magical sounds of the ocean crashing into the shore were the perfect lullaby. Sao Miguel is amazing and the people of the island are lovely. We came tired but left relaxed and energized. The entire staff at White Hotel was super friendly, welcoming, and made our stay memorable. Cannot recommend this hotel enough!
Comment from Hotel Management
26 Feb 2024 by Nuno Oliveira - Sales & Marketing Manager, Hotel Management
Dear M. Denise,We hope this message finds you well!We thank you for your preference in choosing WHITE for your stay in São Miguel, as we are delighted to hear that you had a positive experience with us.We look forward welcoming you again soon.Kind regards.
by A verified traveler
Posted 20 Feb 2024
Excellent service. Delicious breakfast. Beautiful view.
Comment from Hotel Management
26 Feb 2024 by Nuno Oliveira - Sales & Marketing Manager, Hotel Management
Dear M. Debra,We hope this message finds you well!We thank you for your preference in choosing WHITE for your stay in São Miguel, as we are delighted to hear that you had a positive experience with us.We look forward welcoming you again soon.Kind regards.
by A verified traveler
Posted 18 Feb 2024
From start to finish we loved our stay at the White Exclusive Villas. Sara welcomed us excellently, we felt immediately relaxed yet amongst nature. The breakfast was outstanding, we also had an evening meal there and we loved the food. When we come back to the Azores, we will stay here.
Comment from Hotel Management
26 Feb 2024 by Nuno Oliveira - Sales & Marketing Manager, Hotel Management
Dear M. Marcus,We hope this message finds you well!We thank you for your preference in choosing WHITE for your stay in São Miguel, as we are delighted to hear that you had a positive experience with us.We look forward welcoming you again soon.Kind regards.
by A verified traveler
A place that lives up to its positive reviews!
Posted 21 Dec 2023 on HotelsI stayed here for a solo trip, and I was extremely pleased. The hotel rooms have been recently renovated and are spacious and aesthetically pleasing. My hotel room was cleaned thoroughly everyday. My room (including most - if not all) opened out onto the deck overlooking the sea.
Breakfast was included with a nice selection.
Staff were friendly and super helpful every step of the way. Some nice additional touches include:
1) A cell phone was provided with my room to use during my visit. Daily suggested trip itineraries were texted to the phone.
2) Grey towels were provided for use at the hot springs.
3) Breakfast was packed for my early morning flight.
I definitely recommend staying here! The capital is only a 15 min taxi ride away.
Comment from Hotel Management
9 Jan 2024 by Nuno Oliveira, Hotel Management
Dear guest, We hope this message finds you well! All the Team is pleased to read your words and suggestions, as the comments of our guests allow us to continuously improve the service fulfilling your expectations and therefore, your experience. We are delighted to read you’ve had a positive experience with us.On behalf of the whole Team thank you once again for your time and preference. We truly hope to welcome you back at São Miguel in the near future.Kind regards,
by A verified traveler
Posted 15 Nov 2023
Absolutely beautiful property. Amazing customer service. They cater to your every need. I have never felt more relaxed. We will definitely be back.
Comment from Hotel Management
20 Nov 2023 by Andre Branco, Hotel Management
Dear Mr. Matthew,I trust this message finds you in good health.Our dedicated team puts in tremendous effort daily to ensure that our guests have remarkable stays. We are delighted to learn that your overall experience was satisfactory. Your positive feedback is greatly appreciated, and we will continually strive to improve our service.On behalf of the entire team, I extend our sincere thanks for your time and for choosing us.We genuinely hope to have the pleasure of welcoming you back to São Miguel in the near future.Kind regards,André BrancoSales Executive
by A verified traveler
Wonderful
Posted 24 Oct 2023 on HotelsWhat a fabulous experience! Staff, accommodations, restaurant - all excellent. Hope to go back someday…
Comment from Hotel Management
26 Oct 2023 by Leonor Manaças | Reservations Coordinator, Hotel Management
Dear Mrs. Jennifer,First of all, thank you for your preference and for taking the time to provide us with your feedback following your recent stay at WHITE Exclusive Suites & Villas.All our team works very hard every day to make our guest's stays remarkable and therefore, we are pleased to read that your experience was satisfactory overall.Thanks again for your comments and we look forward to welcome you again in São Miguel, remaining at your complete disposal for any further information or assistance you may require.We remain at your entire disposal to any additional question.Best regards,Leonor ManaçasReservations Coordinator
by A verified traveler
Posted 22 Oct 2023
One of the best hotels I have ever stayed at!
Staff is amazing.
Comment from Hotel Management
26 Oct 2023 by Leonor Manaças | Reservations Coordinator, Hotel Management
Dear Mr. Matthew,First of all, thank you for your preference and for taking the time to provide us with your feedback following your recent stay at WHITE Exclusive Suites & Villas.All our team works very hard every day to make our guest's stays remarkable and therefore, we are pleased to read that your experience was satisfactory overall.Thanks again for your comments and we look forward to welcome you again in São Miguel, remaining at your complete disposal for any further information or assistance you may require.We remain at your entire disposal to any additional question.Best regards,Leonor ManaçasReservations Coordinator
by A verified traveler
Posted 10 Oct 2023
Comment from Hotel Management
19 Oct 2023 by Leonor Manaças | Reservations Coordinator, Hotel Management
Dear Mr. Richard,First of all, thank you for your preference and for taking the time to provide us with your feedback following your recent stay at WHITE Exclusive Suites & Villas.All our team works very hard every day to make our guest's stays remarkable and therefore, we are pleased to read that your experience was satisfactory overall.Thanks again for your comments and we look forward to welcome you again in São Miguel, remaining at your complete disposal for any further information or assistance you may require.We remain at your entire disposal to any additional question.Best regards,Leonor ManaçasReservations Coordinator
by A verified traveler from RICHMOND HILL
Posted 6 Oct 2023
The view of the property was breathtaking . Staff were very friendly . Quality of breakfast was good but very careful with the serving portions. We were staying at junior suite , room was very small and very inconvenient, the side tables were a block , no drawer .
Bathroom too tight , generally I didn’t like the design of the room ,
Comment from Hotel Management
19 Oct 2023 by Leonor Manaças | Reservations Coordinator, Hotel Management
Dear Mrs. Leila,First of all, thank you for your preference and for taking the time to provide us with your feedback following your recent stay at WHITE Exclusive Suites & Villas.All our team works very hard every day to make our guest's stays remarkable and therefore, we are pleased to read that your experience was satisfactory.Thanks again for your comments and we look forward to welcome you again in São Miguel, remaining at your complete disposal for any further information or assistance you may require.We remain at your entire disposal to any additional question.Best regards,Leonor ManaçasReservations Coordinator
