Ratings based on 74 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bartlett
Posted 22 Jan 2024
Property is nice looking outside but my room is not well maintained. Safe is not working, when opened there are old phones, trash and tv remote control inside. They just give you 1 key and once you go out power is out, even accidental, you have to get somebody to open the door. The staff are courteous and helpful.
Comment from Hotel Management
24 Feb 2024 by Irene W, Hotel Management
Dear Mr. Ricardo, Warmest greeting from Sylavia Hotel & Resort Komodo, I would like to thank you for stay with us and share a review recent your stay with us i am glad to know that your enjoyed about our Hotel and the service of our staff to make your stay more memorable First and foremost, please accept our sincerest apologize for the inconvenience you have experienced during your stay. It is so much regret to learn that we found the point you have highlighted on your review which appear that we have fallen short certain areas of your experience. We do hope that we have another opportunity to regain your confidence with us and that you will give us another opportunity to better serve you in the future. Best Regards, Irene Wuwur E-commerce
by A verified traveler
Very lousy hotel
Posted 23 Dec 2023 on HotelsLousy, dirty, mosquito, cockroaches, towels ran out, lousy food
by A verified traveler
Posted 17 Nov 2023 on Hotels
by A verified traveler
Posted 30 Oct 2023
Read this til the end. When we arrived the AC was off, which is normal. We arrived at 6pm and turned AC on. It never cooled off. We sweat all night long. The next day when we came back after our all day tour, they had turned our AC off. We asked for a new room after they sent engineering to come check the AC. The next room was better. The last night we moved to a villa that was very cooled off and nice. We only got to stay in a cold room for one night out of three. They also argued with me about giving me a second key card to our room. Because we weren’t given a second key. The only key we had had to stay in a slot for electric to the room. When you pulled it out, the AC turned off. I said I needed a key so we could go to the restaurant and return to our room. He told me I could go to the restaurant and my husband could let me back in. I said no, we wanted to go eat dinner together. Who would let us back in? They followed me to my room and said “where is your husband” and I said he was in the room, the front desk man barged into our room and walked to the bed to argue with my husband about me wanting a second room key. What if he hadn’t been decently clothed? This hotel was a horrible experience.
Comment from Hotel Management
31 Oct 2023 by Irene W, Hotel Management
Dear Ms Asheley,Thank you very much for taking your time to wrairing the review on Expedia,I do apologizes for the inconvenience and will train our staff properly to well inform all the details during check in process. Our reception is open to forward all the need to ensure our guest stay comfortably. Thank you for staying and hope to see you and welcoming you again in the future.Best Regards,
by A verified traveler
Posted 21 Jun 2023 on Hotels
Nice hotel by a very nice and quiet beach good for swimming. Two pools bungalow style rooms. A bit difficult to get transportation to and from downtown in the evening. The bathroom smelled bad.
by A verified traveler from RANCHO CUCAMONGA
Posted 6 May 2023
Very friendly staff, and a great location on the beach! Love the cats on the property!
Comment from Hotel Management
13 Jun 2023 by Irene W, Hotel Management
Dear Lance,Warmest greetings from Sylvia Hotel & Resort Komodo, Thank you for taking the time to write a review on Expedia regarding your experience at our hotel. We are very happy to know that you enjoyed a pleasant holiday with us. Thank you for your good comments regarding with our services and our facilities that meet your expectations, our staff glad to hear that. Thank you for your stay with Sylvia Hotel & Resort Komodo and looking forward to welcoming you back soon for your next visit to Labuan Bajo. Regards Irene Wuwur (E-commerce)
by A verified traveler
Posted 26 Mar 2023
We stayed 2 nights because we wanted to have a relaxing break from our otherwise active holidays. It's been great to be able to roll to the beach and pool straight from our room. The room was quite clean, didn't feel very cosy though. We would also appreciate some more drinking water included in our stay. We only got a small half liter bottle per person a day. The staff was friendly, they even chopped a fresh coconut for us right off the tree. For an extra fee we rented a small kayak to go snorkel further from the shore which was nice. If you want to go to town this location is not convenient, you would have to rent a bike or get a cab which is expensive. But if you want to wind down and stay put with a book by the pool this is a suitable place for that.
Comment from Hotel Management
1 Apr 2023 by Irene W, Hotel Management
Dear Katerina,Greetings from Sylvia Hotel & Resort Komodo, Thank you for taking the time to share your recent experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we meet your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best RegardsIrene W- E-commerce
by A verified traveler
Posted 19 Aug 2019
The hotel is nice and the shuttle bus is good. But the restaurant is bad. I have experienced 2 times of missing orders for my dinner. It wasted over an hour until I went to the front desk to check.
by A verified traveler
Posted 15 May 2019 on Hotels
Comment from Hotel Management
15 May 2019 by Marcel, Hotel Management
Dear Natalie,
On behalf of the entire team, I would like to say thank you for staying with us recently. We highly appreciate your comment
Best Regards
by A verified traveler
Posted 25 Apr 2019
Comment from Hotel Management
17 May 2019 by Marcel, Hotel Management
Dear Guest,
On behalf the entire team, I would like to thank you for your recent stay with us. Deeply apologize if there was any inconvenient during your stay
Regards
