Ratings based on 358 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
OKish
Posted 18 Jul 2023 on Hotelsthe good: very friendly staff, good location however be aware that the beach is full of rocks that can be dangerous to children if there are waves. the sea is beautiful, very clean water.
5* for the lady who greets guests at dinner, incredible attitude and genuine, loved meeting her daily!
the bad: room and the furniture is more like a 3 star hotel (although it has some ingenious features like a location for bags under the closet, AC that runs on low when not in the room). the hallways look really bad (no lights or broken lights, broken ceiling). Walls are paper thin, you can hear everything above and next to you, we were lucky that we didn't have noisy guests near us.
the food: there's a lot on offer (maybe too much) however the quality of ingredients is questionable, we tried many things and some tasted bad or were very bland. the coffee is simply bad, worse then supermarket coffee - not uncommon in Croatia (we asked for coffee from the bar at an extra price and it tasted exactly the same). The juices at the machine are simply horrible, my suggestion is to remove these altogether.
With all this said, there was something OK to eat every day. If management would focus more on quality and less on quantity I'm sure the guests would appreciate it.
Comment from Hotel Management
20 Jul 2023 by Jasmin Trumić, Hotel Manager, Hotel Management
Dear Jan, thank you for choosing Valamar Sanfior Hotel & Casa. We are sorry to read your stay was not up to your expectations. Every comment is appreciated and helps us to improve our service. We took your comments seriously and we will do our best to make improvements. We are hoping to have the chance to welcome you again. Kind regards from Rabac, Jasmin Trumić Hotel Manager
by A verified traveler
Posted 11 Apr 2023 on Hotels
Comment from Hotel Management
12 Apr 2023 by Jasmin Trumić, Hotel Manager, Hotel Management
Dear Ivana, Thank you staying at Valamar Sanfior Hotel & Casa and for sharing your experience with us. It always gives us great pleasure to hear our guests are happy and taking home nice memories.We hope to welcome you at Valamar Sanfior Hotel & Casa again. Kind regards, Jasmin Trumić Hotel Manager
by A verified traveler
Posted 5 Feb 2023
Comment from Hotel Management
7 Mar 2023 by Jasmin Trumić, Hotel Manager, Hotel Management
Dear Matija, thank you for your positive review. It was a pleasure having you as guests at Valamar Sanfior Hotel & Casa and it would be an honor to welcome you here once again in future. Warm regards, Jasmin TrumićHotel Manager
by A verified traveler
Posted 28 Jan 2023 on Hotels
Comment from Hotel Management
30 Jan 2023 by Jasmin Trumić, Hotel Manager, Hotel Management
Dear guests, Thank you very much for your positive review. Our team is happy that you had a wonderful time in Rabac and that you enjoyed your stay at the Valamar Sanfior Hotel & Casa. We are glad to welcome you again. Best regards, Jasmin Trumić Hotel Manager
by A verified traveler
Posted 27 Oct 2021 on Hotels
Comment from Hotel Management
28 Oct 2021 by Jasmin Trumić, Hotel Manager, Hotel Management
Dear Ana, Thank you for being our guest and thank you for sharing your positive experience of Valamar Sanfior with other readers. Best regards, Jasmin Trumić Hotel Manager
by A verified traveler
Posted 20 Jan 2020 on Orbitz
Very clean, food nothing special. Suite with two twin bed - there is only one twin bed and sofa.
by A verified traveler
Posted 3 Oct 2019 on Hotels
Lovely view from hotel we had a balcony room.
Service good, food good value for the money we paid.
1 hour drive from Pula airport.
Comment from Hotel Management
6 Nov 2019 by Valamar Sanfior, Hotel Management
Dear Hazel, Thank you so much for your amazing review. We are thrilled to know that our hotel is meeting your expectations. Please be advised that we are already looking forward to welcome you back in the hotel for your next stay.
Kindest Regards, Zoran Rajković – General Manager
by A verified traveler
All amazing, but balcony not child friendly
Posted 13 Sep 2019 on HotelsPerfect for families - has got it all you need to relax with children. Amazing staff, children activities, food is versatile and great, good vines (abut pretty expensive).
Good pools, and very close nearby beaches.
One thing that was a bit of a worry - the balcony is designed with a big gap between the floor and the fence in such a way that a child's foot can very easily slip into the gap! If you have small children, be very careful and watch them when on the balcony! They won't fall, but could hurt themselves easily.
Comment from Hotel Management
14 Sep 2019 by Valamar Sanfior, Hotel Management
Dear Andreja, thank you very much for your review and your compliments. Regarding balconies rest assured that all our balconies are safe for children according risk and safety regulations. We are open all year around, so please visit us during winter time. Regards, Zoran Rajković - General Manager
by A verified traveler
Posted 13 Jul 2019
Comment from Hotel Management
13 Jul 2019 by Valamar Sanfior, Hotel Management
Thank you for 5 out of 5! Come back soon. WR, Zoran Rajković - General Manager
by A verified traveler
Childrens hotel
Posted 7 Jul 2019 on HotelsThe hotel is ideally suited for families with younger children.
The catering arrangements ,self service, are rather frenetic and if you leave say your coffee for a couple of minutes it is cleared away. Do not be late for breakfast as they start clearing away very early.
If you want fresh orange juice with breakfast or coffee with dinner you have to pay extra ,this surely could be added into the total bill.
Not really a hotel for couples and after a stroll in the evening nothing else to do.
Comment from Hotel Management
8 Jul 2019 by Valamar Sanfior, Hotel Management
Dear Geoff, thank you for staying with us. We are sorry to know that Valamar Sanfior had not met all your expectations. We forwaded your comment to food and beverage department in order to make our service better. We will do our best to extend the breakfast and dinner time so the guest will have more time to enjoy their meal. In Valamar we offer variety of hotels and resorts that offer different concepts suitable for everyone. You can choose between this variety of conceps which is the most suitable for you. Many greetings from Rabac. Zoran Rajković - General Manager
