Ratings based on 970 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Overall, the place was okay. It's definitely good to stay for a night, but not for multiple nights. Upon check-in, I had to sign a form saying there was a charge for smoking as this was a no-smoking building. However, as soon as we walked into the lobby, all we could smell was cigarette smoke. So, I thought that was a bit odd. One elevator was out of service and the bathtub didn't drain very well. We had to turn off the shower every couple of minutes to let the water drain and not flood the bathroom and the walls are paper thin, so I could hear everything that was going on in the room next door and they weren't very quiet, so I didn't really get much rest. The breakfast options are okay. The pancake machine wasn't working. However, they did offer Georgia grown peaches which was cool. They also had water available in the lobby which was nice as well.
by A verified traveler
Posted 26 May 2024
Upon entering the room it was cool (which was good). Upon further inspection of the room, I noted the coffee maker lid to be dirty. Once the lid to the coffee maker was removed the part where you pour water into was disgusting. It was apparent that it has not been cleaned or inspected. The tray beside the coffee maker was dirty with brown stuff (maybe coffee was spilled on it previously). We wanted some ice for our cups we brought from home and when I removed the lid to the ice bucket there was mold on it. Stuff on the wall that looked like smeared nasal drainage. Three pillows on each bed that is the size of a couch decor pillow. We brought our own. There wasn’t any noisy customers. There were no issues with checking in or out. Some of the breakfast items were not fresh. We went to a drive thru restaurant nearby for breakfast. The refrigerator in the room does not have a freezer in it. We brought protein shakes in our cooler with ice packs hoping we could freeze the ice packs for the trip back home. We stayed here about 2-3 years ago and it was excellent! I don’t know what has happened since then but we were very disappointed especially considering the amount we paid. There was a good amount of dust in the room and bathroom.
Comment from Hotel Management
27 May 2024 by Guest Services, Hotel Management
Front Desk:We are extremely sorry for the poor conditions you experienced on your stay. We will work with housekeeping staff and other key persons on bringing up the standards in future please forgive us. Thanks Marcella Cuffer Front Desk Clerk
by A verified traveler
Posted 26 May 2024
The Room was dirty. Dead bugs everywhere, carpet was disgusting. Stains on the wall. Furniture had stains. Molded ceiling tiles in the hallway, the blower in the bathroom was held together by duct tape. Will never stay at this hotel again.
Comment from Hotel Management
27 May 2024 by Guest Services, Hotel Management
We are extremely sorry for the conditions outlined in this report we are working on updating the hotel and hope you will reconsider not staying with us againMarcella CufferFront Desk Clerk
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 19 May 2024
Hard to find a parking space
Comment from Hotel Management
23 May 2024 by Vickie, Guest Services, Wingate by Wyndham, Hotel Management
Dear Rhonda,Thank you for the great recommendation! If there is anything we can do to assist in the future, please don’t hesitate to reach out to our team here at Wingate by Wyndham LaGrange.
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by helen, Hotel Management
We apperciate the feed back, glad you had a good stay with us. Thank you.
by A verified traveler
Posted 12 May 2024
The hotel is in need of some TLC. One of the elevators is out and by the reviews, it’s been out for a long time. There was black mold starting to grow in our bathroom shower. Someone needs to put some money into this place and do some major cleaning and upgrades. It has the potential to be great. The bed was comfortable and the staff were very kind and easy to speak with.
Comment from Hotel Management
15 May 2024 by Vickie, Guest Services, Wingate by Wyndham, Hotel Management
Dear Lindsay,Thank you for your comments regarding your stay. We strive to exceed all guests’ expectations. I am sorry we fell short of that for you. I will be using your comments with staff to make sure improvements are made.
by A verified traveler
Posted 10 May 2024
In desperate need of renovation. Dirty carpet in room, broken door safety lock, cracked tile, etc
Comment from Hotel Management
12 May 2024 by Vickie, Guest Services, Wingate by Wyndham, Hotel Management
Dear Ronald,We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.
by A verified traveler
Posted 7 May 2024
The property was in a good location.The room was OK, but the toilet in the bathroom was very low to the floor I've never seen a toilet that low. I'm a senior and have problems with my legs.It was very difficult for me
Comment from Hotel Management
8 May 2024 by Vickie, Guest Services, Wingate by Wyndham, Hotel Management
Dear Rena,Thank you for choosing to stay with us at Wingate by Wyndham LaGrange. We are happy to hear that you enjoyed your stay with us. I think next time a different room type (Accessible) would better suit your needs. We hope to see you back real soon!
