Ratings based on 15 Verified Reviews
4.9 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Its a case of 5 stars for the hotel, 0 stars for the experience. The hotel will say it's off season, as a guest there's no such thing. Apart from the building site opposite that starts at 6:30am with trucks & diggers night 2 was an event. The event started late afternoon with night club volume music and by 9pm seemed to be never ending. A trip to reception assured me this would be over soon. When I asked what will you say when I return at 10pm they said that would not happen. At 10pm a manager told me the event wouldn't be ending anytime soon as it was a private hire. After much wrangling he offered a move to the rear of the hotel. So at 10.30pm having been in bed we had to pack up and move. This move did resolve the noise issue, pity they had not offered this earlier in the day or indeed at check in. The staff member said we would discuss this further at check out. The next morning of course, the staff member wasn't there. I was told by other staff at check out that events were the only way for this hotel to survive out of season and that was their main focus, hotel guests had to accept they were in an events hotel and they had no record of what had happened the previous night Don't know about you but I'd never stay in such a hotel outwith July/August unless you want to be an afterthought. Inspite of the hotels many great features and 2 very nice reception staff that were overruled by a manger definitely one to avoid and I have never given a hotel a negative review before.
by A verified traveler
Staff and decoration : 5 stars
Posted 22 Feb 2022 on HotelsThe decoration is awesome and the staff super welcoming. They gave us a visit of the restaurant, salon... and good advices for restaurants.
by A verified traveler
terrible service
Posted 2 Jan 2019 on HotelsThe hotel is splendid , the service very average and anti professional ,
When i arrived the check in was not available , and it was already 230 pm , i came back at 4 30 , still not available . they gave us a room finally at 530 , and upgraded it . however , i wanted a tea at the bar , and they said it was not possible as they were preparing the new year eve dinner.
the check out was more silly . first they said they were not paid fo the booking , and then after i called hotels.com , they said it was identified . no apologies .
the lady who checked us in said the breakfast was the following rate : buy 1 get one free , but at check out, it was not available , so had to pay all ,
by A verified traveler
Posted 4 Apr 2024
Staff extremly helpful and polite, trying to fulfil every wish.
Comment from Hotel Management
5 Apr 2024 by La Guitoune, Hotel Management
Hello MartinThank you for your feedback, we were delighted to welcome you and hope to have the pleasure of seeing you again soon.Kindest regards,The Guitoune Family
by A verified traveler
Posted 11 Dec 2022 on Hotels
by A verified traveler
Posted 10 May 2022 on Hotels
by A verified traveler
Posted 16 Apr 2022 on Hotels
by A verified traveler
Un séjour au top
Posted 7 Mar 2022 on HotelsSéjour fin Février 2022 donc un peu hors saison et pourtant un service parfait, un accueil très chaleureux et sympathique.
cet hôtel vous fait revivre dans un décors sixties mais avec le standard de confort actuel, de quoi vous créer de bons souvenirs.
Nous le recommandons à tous les visiteurs de la région.
by A verified traveler
Posted 15 Feb 2022 on Hotels
by A verified traveler
Fabuleux
Posted 29 Jan 2022 on HotelsSéjour superbe dans un cadre fabuleux et surtout un hôtel avec un charme rare avec une décoration résolument cinéphile.
