Ratings based on 248 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jan 2024
Our stay at this hotel was very nice. We enjoyed the amenities and their restaurant for dinner. Breakfast buffet was delicious. Will stay here again in the future.
by A verified traveler
Posted 9 Jan 2024
Great for family vacations.
by A verified traveler
Posted 25 Oct 2023
by A verified traveler
Buen Hotel Mal servicio de Alimentos
Posted 12 Oct 2023 on HotelsEl hotel es muy lindo, limpio y bien mantenido, la comida es terrible! El servicio de cocina es lento y de mal sabor todo sale sobrecocinado y sin ningun sabor
Con las comidas incluidas no puedes pedir nada de tomar diferente a los jugos artificiales que tienen disponibles o si no cobran cargo adicional
by A verified traveler
Posted 6 Sep 2023
I really liked the hotel, I loved the architecture, and I give thumbs up for the service but I definitely prefer a quiet night in my opinion the ambient of the Hotel should be more orientated to a place to enjoy the birds and nature the music was too loud
by A verified traveler from Fort Salonga
Posted 28 Aug 2023
Rooms were dated, towels were old and stained, there was a lot of rust and dirt in the bathrooms.
by A verified traveler
Posted 8 Aug 2023 on Orbitz
Very nice place.
by A verified traveler
Posted 9 Jul 2023
Great place to stay. Clean rooms and around the property. Very helpful and nice staff👍
by A verified traveler
Posted 2 May 2023 on Hotels
Comment from Hotel Management
6 May 2023 by señora Juliana, Hotel Management
Estimado viajero. Gracias por tu comentario y por haber elegido nuestro hotel. Estamos feliz de que hayas disfrutado de tu estancia y esperamos tenerte de nuevo como invitado en nuestras instalaciones.
by A verified traveler
Posted 20 Feb 2023
The good: the hotel has good facilities and a variety of entertainment options. The vast majority of the staff is very friendly.
The average: the rooms are standard, but could be better equipped. For example, the bathrooms could have better quality toiletries and include essentials such as shampoo. At the moment they only include a multipurpose soap.
The food is not bad, but could be better.
The bad thing: the service at the front desk was lousy and unfortunately damaged the whole hotel experience. The people in charge not only lack good customer service, but we suspect they are involved in illegal activities.
Our experience started when they forced us to pay VAT when we explained a thousand times that we are not residents of Colombia and we checked in with an international passport and we had the supporting documents proving that we do not reside in the country. They did not give us the exception because we did not have a stamp in our passport. Which does not prove our non-residence. They didn't bother to verify our documents, but made us pay the tax.
The worst: my husband sarcastically told the man with glasses at the reception desk (they don't use name tags), that he was going to pay with his "Colombian resident card", which annoyed him. Within 20 minutes my husband's card received 5 fraudulent charges that although we have NO proof, we believe that the man at the front desk is allegedly behind this scam.
Fortunately we only stayed one night at the h
