Ratings based on 270 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from escondido
Posted 13 Apr 2024
Hostesses know the area well; gave good recommendations for sightseeing, restaurants and- in general, were more gracious than we expected.
Comment from Hotel Management
17 Apr 2024 by Erica, Hotel Management
Thank you so much :)Hope see you again
by A verified traveler
Posted 12 Nov 2023
Staff was kind and professional
Comment from Hotel Management
13 Nov 2023 by Erica, Hotel Management
Thank you Isabel!Hope see you again :)
by A verified traveler
Posted 11 Nov 2023
We had a little difficulty in finding the property on foot. I wish there had been a little hand drawn map on the website, it would be so easy, Google maps makes it hard. She sends a video which is great, but you're so trying to pay attention to codes, you fail to see/hear other pertinent info.. like it's in the first floor. The place was DARK and I guess we never tripped the lights to come on and had to use flashlights on our phones to find the door. All this could have been so much easier with very well thought out instructions written as well as the video. I had to re-watch the video for the code to get in, as the info brochure wasn't in the room at check in, but she made the room available early so we could stow our luggage, so she very accommodating!! It's a GREAT room with a GREAT location and a GREAT balcony. We thoroughly enjoyed it once we figured out how to heat the room during this cold snap! We would stay here again, it's so cute and inviting! Great caretaker!! Easy to work with!!
Comment from Hotel Management
13 Nov 2023 by Erica, Hotel Management
Thanks for your review :)For people who arrive after hours we thought we'd send easy video instructions. You actually arrived at lunch time, WITH THE RECEPTION CLOSED, and we did everything we could to make sure your room was ready and therefore make it easier for you to rest.We're sorry if you didn't like the easy code system; the alternative would have been to wait for the appropriate check-in time but you still preferred to enter independently so you chose to enter without the presence of the staff. Having said this, we are happy that you enjoyed your stay and wish you a good continuation.
by A verified traveler
Posted 16 Oct 2023
The hotel was within 10 minutes walk to the La Spezia station and a few minutes walk to the Main Street with many restaurants which was very convenient.
The staff was so helpful and friendly. They gave us clear instructions how to get to the hotel and many recommendations on how we can travel to the Cinque Terre.
The room was spacious and clean. The bed, the shower, everything is so comfy and made us felt like home. I personally think the actual room looked even nicer than the photo we saw online.
Considering the price, we chose to stay in La Spezia instead of Cinque Terre. We all agreed we made the right choice and would definitely recommend this place to our friends .
Comment from Hotel Management
3 Nov 2023 by Erica, Hotel Management
Thank you so much Wing! Your review is amazing and we are very glad you liked your stay! :)Hope see you again
by A verified traveler
Posted 9 Oct 2023 on Hotels
Very difficult to navigate 1 way back streets to get to hotel.
On arrival however, very lovely greeting
Room was clean and neat but our big disappointment was that it smelled very moldy/mildewy.
Biggest plus was location which was perfect - literally around the corner from the train station which took us to Cinque Terre
Comment from Hotel Management
13 Nov 2023 by Erica, Hotel Management
We regret this feedback because we put a lot of effort into ensuring excellent stays for our guests.We always send the coordinates in the morning to reach us for check-in, so that you have no problems arriving. The roads are narrow but following our links you can get there very well :)Regarding the smell we are very sorry. We don't remember which room I booked but they all have large windows for air circulation.Good continuation
by A verified traveler
Posted 9 Sep 2023
This property has been updated inside and is gorgeous. Each private room has everything you need and the mattresses were the most comfortable we had in Italy. The owners are very nice and willing to help with an early check-in and luggage storage. Definitely would come back.
Comment from Hotel Management
10 Sep 2023 by erica, Hotel Management
Thanks so much!Has been a really pleasure meet you and help you. You are a wonderfuls persons and hope see you again :)
by A verified traveler from covina
Posted 25 Jul 2023
Comment from Hotel Management
12 Aug 2023 by erica, Hotel Management
thank you so much
by A verified traveler
Posted 19 Jul 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by erica, Hotel Management
we are sorry about this review. We haven't any idea about what can be happenede during your stay but i can guarantee that always we try to do our best for our customers :)
by A verified traveler
Posted 24 Apr 2023 on Hotels
Comment from Hotel Management
25 Apr 2023 by erica, Hotel Management
Thank you so much for your feedback :)Has been a pleasure meet you!
by A verified traveler
Posted 5 Mar 2023
It is very quite and close to the main part of La Spezia. Everything is within walking distance.
Comment from Hotel Management
4 Apr 2023 by erica, Hotel Management
thyank you!!Hope see you again :)
