Ratings based on 252 Verified Reviews

4.3 out of 5
85% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 6 May 2024
Very nice property, great choice for the area!!! Great renovation! Comfortable bed and pillows, lots of towels, coffee/tea and wine glasses!! Thankful we choose this hotel.
Comment from Hotel Management
7 May 2024 by Cinque Terre Gateway, Hotel Management
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
5 out of 5
by A verified traveler from miami

Posted 25 Apr 2024
Comment from Hotel Management
15 May 2024 by Cinque Terre Gateway, Hotel Management
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
5 out of 5
by A verified traveler

Posted 24 Oct 2023
Great hotel and location
Comment from Hotel Management
24 Oct 2023 by Cinque Terre Gateway, Hotel Management
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
3 out of 5
by A verified traveler

Posted 15 Oct 2023 on Orbitz
Kind of a strange place. Close to what you need in La Spezia, the train and the main street. Breakfast was just outside the building at a local place and was very good with friendly service. The rooms were clean and had some space, and the building itself gave a taste of living in the city. The strange...There wasn't anyone on the property to help. Communications were through whatsapp. That meant no iron or other amenities like that. There was a specialty coffee machine in the hall for a small fee, an ice machine, and candies in the common hall. Someone came to clean and that's all you'll see from the hotel. Guests talked to each other for help. Good place to stay for the Cinque Terre, but just don't expect a hotel experience
Comment from Hotel Management
17 Oct 2023 by Cinque Terre Gateway, Hotel Management
Thank you for taking the time to share your feedback. We appreciate your detailed review and are pleased to hear that you found our location convenient, enjoyed the local breakfast, and found the rooms clean and spacious, capturing the essence of city living.We would like to clarify that we are not an Hotel but rather a unique lodging experience, as detailed in our online listing. We apologize for any confusion regarding the expectations of a traditional hotel experience. It's true that our communication is primarily facilitated through WhatsApp, and we appreciate your understanding of this aspect.Regarding amenities, we understand your concern and would like to emphasize that our approach is to provide a more independent and self-sufficient environment for our guests. While we may not have on-site staff readily available, we strive to offer a range of facilities such as the specialty coffee machine, ice machine, and candies in the common hall to enhance your stay.We regret any inconvenience you experienced in obtaining certain amenities like an iron. However, as stated in our online listing, we do not provide irons in the guest rooms. The reason why it's beacuse We strive to create a safe and comfortable environment for all our guests. While irons can be useful for personal grooming, they also pose a potential safety hazard. We have chosen not to provide irons in the rooms to minimize the risk of accidents or fire hazards that could compromise the well-being of our guests.In order to accommodate our guests' needs, we do offer alternative options. We can provide information about nearby facilities that offer self-service ironing facilities.We apologize for any inconvenience this may cause, but we believe it is in the best interest of our guests' safety and comfortWe're glad to know that our location served you well for exploring Cinque Terre. Should you choose to stay with us again, we hope to provide a unique and comfortable experience that aligns more closely with your expectations.Thank you once again for your review, and we wish you pleasant travels ahead.
5 out of 5
by A verified traveler

Great location, but getting to room is challange.

Posted 5 Jul 2023 on Hotels
The room was wonderful, getting to the room was like an escape room game, code for garage, code for garage, find certain parking spots, find building, enter code, find correct staircase, enter code, find room, enter code...prize is the key. Once settled, great location, great room.
Comment from Hotel Management
5 Jul 2023 by Cinque Terre Gateway, Hotel Management
Thank you for your feedback on your recent stay at our property. We appreciate your positive comments about the room and its amenities. We understand that the process of reaching your room was a bit challenging, and we apologize for any inconvenience caused.We value your input and will take your comments into consideration to improve the accessibility and navigation within our property. Our aim is to provide a seamless and hassle-free experience for our guests.We are delighted to hear that you found our location to be great and enjoyed your stay once you were settled in. We hope that this positive aspect of your experience will encourage you to visit us again in the future.Thank you once again for sharing your feedback, and we look forward to welcoming you back to our hotel soon.
4 out of 5
by A verified traveler

Italy 2023

Posted 25 Jun 2023 on Hotels
If you can get over the “treasure hunt” you have to do to check in, the place is very well located and a great stay.
Comment from Hotel Management
28 Jun 2023 by Cinque Terre Gateway, Hotel Management
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
2 out of 5
by A verified traveler

Posted 6 May 2023
Location is good. No place to park. 4 floes up in a building with no normal sized elevator. Just a lift. Have to use 3 different code boxes to get in to building, the apartment area and then the room. No place for seniors or handicapped. Rooms are recently renovated and nice.
Comment from Hotel Management
7 May 2023 by Cinque Terre Gateway, Hotel Management
Thank you for taking the time to leave a review of your recent stay at our hotel. We are glad to hear that you found our location to be good and that you enjoyed our recently renovated rooms.We apologize for any inconvenience caused by the lack of parking, as well as the need to use multiple code boxes to access the building, apartment area, and room. We understand that this may be challenging for some guests, especially seniors or those with disabilities. However, we would like to clarify that our property is located in a historic building, and unfortunately, we do not have control over the building's design or infrastructure, including the elevator. As far as parking is concerned, we have repeatedly invited you to book a parking space, but you have never done so.Nonetheless, we appreciate your feedback and will take it into consideration as we continue to improve our guests' experiences. However, We believe we are highly capable as remarked by the vast majority of our guests and reviews of delivering the right level of service standards and your score review, we think does not reflect our real value.
4 out of 5
by A verified traveler

Posted 26 Apr 2023
Comment from Hotel Management
18 May 2023 by Cinque Terre Gateway, Hotel Management
Thank you so much for taking the time to write a such good review of your recent stay. We are delighted to hear that you enjoyed your time with us and that we were able to meet your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon.
3 out of 5
by A verified traveler

Posted 11 Apr 2023
Our flight to Florence was delayed so we missed the check in, which we dont understand why if its a property-like hotel the check in time in only til 10 pm. We had to check in the day before and the recepcionist told us we missed one day of breakfast since we didnt check in on time. I mean we paid in advance and yet they told us those were the policies. The place is fine but is in the third floor of a very old bulding, the elevator is so small and old, very complicated to handle with luggage
Comment from Hotel Management
11 Apr 2023 by Cinque Terre Gateway, Hotel Management
Thank you for taking the time to leave a review of your recent stay at Cinque Terre Gateway. We are sorry to hear that you experienced some difficulties with your check-in and the elevator during your stay.Regarding the check-in time, we understand that it can be frustrating to miss it due to flight delays. However, as a small property-like hotel, we do have limited staff available outside of our check-in hours. We apologize if this caused any inconvenience for you.In regards to the breakfast, we apologize for any confusion that may have occurred. Our policy is to provide breakfast for each day of your stay, but if you missed the first day due to a late check-in, unfortunately, we are unable to offer a refund for that missed breakfast.Regarding the elevator, we understand that it may be challenging to handle luggage in a small and old elevator. We apologize for any inconvenience caused by this and will certainly take your feedback into consideration as we work to improve our facilities.Thank you again for your feedback, and we hope that you enjoyed your stay in Cinque Terre overall.
5 out of 5
by A verified traveler

Posted 4 Apr 2023
The building looks old and we were a little concerned what we were facing. However the "Gateway Hotel" is really just a developed floor of the building. The rooms were very clean and modern and the host was a very friendly and helpful guy. It was also very close to the train station. I would highly recommend this hotel.
Comment from Hotel Management
23 Apr 2023 by Cinque Terre Gateway, Hotel Management
Thank you for sharing your experience at Cinque Terre Gateway. We are delighted to hear that you found the rooms clean and modern, and that our host provided you with friendly and helpful service. It's great to know that the location of our hotel allowed you to fully enjoy your visit to Cinque Terre. We are glad to have exceeded your expectations and provided you with a pleasant stay. Thank you again for the recommendation, and we hope to have the pleasure of welcoming you back in the future.