Ratings based on 150 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Checking in was stressed free as Elisa our host reached out and waited for our arrival to assist us with our luggage and car parking. Room were spacious,clean and comfortable. Elisa provided us with all the information to our Cinque Terra visit s and made it easy. Would definitely recommend. Thanks you Simon and Elisa for your warmth welcome.
Comment from Hotel Management
19 May 2024 by SimOne, Hotel Management
Dear guest, thank you for leaving a review.We are happy to read that you appreciated the work of our collaborators with their professionalism and availability and their excellent advice.We hope to have you back as our welcome guests soon, thanks again to the management.
by A verified traveler
Posted 28 Apr 2024
We loved this place! We traveled around Italy going to 4 cities and we wish we could have stayed here the whole time, or somehow brought it with us. Elisa is so welcoming and helpful, a wonderful host! Best place we stayed in Italy and a great value!
More like an Airbnb than what an American would traditionally expect for a hotel.
Comment from Hotel Management
1 May 2024 by SimOne, Hotel Management
Dear guest, thank you for leaving such a nice review, it's always a pleasure to receive certificates of appreciation.We hope to have you back as our welcome guest soon. Thanks again Elisa & Simone
by A verified traveler
Posted 1 Apr 2024
Our host Elisa was just amazing. She gave the whole trip a totally different meaning. Always answering our questions, suggesting the right places and being mote than generous with her recommendations and of course all with a genuine big smile. Thank you so much Elisa, we will definitely recommend you to our friends.
Comment from Hotel Management
5 Apr 2024 by elisa, Hotel Management
Dear Imad, thank you so much for the nice review! We are really happy to read your words, that you appreciate the structure, its location and our welcome!We look forward to seeing you soon Elisa!
by A verified traveler
Posted 20 Nov 2023
Alisa was Amazing host
Soo friendly greeting at door
room was clean and tolerant that other’s place do not offer or charge for
Beautiful view What ever room
But would say the street view over the town and
Mountain the best
And the room was very quiet
A definite go to
I will be back to stay longer very nice experience
Comment from Hotel Management
21 Nov 2023 by simone, Hotel Management
Thank you Debra for the nice review, we are really happy to have made your albeit short stay pleasant! Happy that you enjoyed the beautiful view from the window which has 3 double glazing to make you more comfortable during your stay. Come back and visit us soon, we are waiting for you!
by A verified traveler
Awesome!!
Posted 22 Oct 2023 on HotelsExcellent stay! Elise went above and beyond to make my stay amazing!! Thanks Elise
Comment from Hotel Management
24 Oct 2023 by elisa , Hotel Management
Hi Myra,Thank you for choosing us and being our guest, it is a pleasure to be of service to you during your stay. We are happy that you had a pleasant stay, come back and visit us soon!
by A verified traveler
Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
22 Oct 2023 by elisa , Hotel Management
Thanks for your feedback! Goodbye Elisa!
by A verified traveler
Posted 17 Oct 2023 on Hotels
Beautiful room, staff are very common and really close to that main station for transportation purposes. Definitely recommend, offloading is difficult, however if you have your own vehicle!
Comment from Hotel Management
18 Oct 2023 by elisa , Hotel Management
Thank you for the review you left, we are happy that you appreciated our structure, its location a stone's throw from the train station and the boat station and adjacent to the pedestrian center full of shops and restaurants.Our staff follows you from the moment of your arrival, even if you arrive by car, until your check out, to make you feel at home!Goodbye!
by A verified traveler from Toronto
Posted 15 Oct 2023
Elisa was a wonderful host - right from check in to check out, we had an amazing experience.
Elisa was very prompt with her responses, the room was clean, 5 min walk from Centrale station and the Square.
She gave us great recommendations on the restaurants, places to shop and explore the town in addition to guidance on our trip to Cinque Terra and Pisa.
Comment from Hotel Management
16 Oct 2023 by elisa , Hotel Management
Dear Vineet,thank you for the wonderful review, we are really thrilled that you had a pleasant stay and that you appreciated our property with its functional location, close to the train station, the city center and the harbour and that we gave you excellent culinary and tourist advice.We hope to see you again soon as our welcome guests!
by A verified traveler
Posted 8 Oct 2023
Great room and staff. Very well located near train station, shops and restaurants.
Comment from Hotel Management
9 Oct 2023 by Simone, Hotel Management
Dear guest, thank you for leaving a review. We are happy to read that you appreciated the structure with its functional location a stone's throw from the train station for the 5 Terre, the rooms with their services and the professionalism and availability of our staff with all their useful advice.We remain available, thanks to the Management.
by A verified traveler
Posted 5 Oct 2023
Perfect spot to stay if commuting by train, clean, spacisou and quiet (no noise from streets, but actually can hear some sound from corridor and upstairs at night time). Host very welcoming and helpful. Accident due to lift doors but host was responsive to first aid care request.
Comment from Hotel Management
7 Oct 2023 by elisa , Hotel Management
Dear guest, thank you for the review.We are happy to read your words and that you appreciated the location and comfort of the structure. Goodbye!
