Ratings based on 618 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Clément Réceptionniste - Best Western Premier Masq, Hotel Management
Chère Tatiana,Nous vous remercions infiniment pour votre note parfaite ! Votre satisfaction est notre plus grande récompense, et nous sommes ravis que votre expérience parmi nous fut à la hauteur de vos attentes.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt pour un autre séjour mémorable au Best Western Premier Masqhotel.Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel
by A verified traveler
Posted 28 Mar 2024
The property was excellent, room facilities were perfect for a business trip.
Staff pleasant and professional.
Excellent breakfast
Comment from Hotel Management
30 Mar 2024 by Clément Réceptionniste - Best Western Premier Masq, Hotel Management
Dear Lee,Thank you very much for your positive feedback! We are delighted to hear that you had an excellent experience during your business trip at our property. It's wonderful to know that you found our facilities to be perfect for your needs and that you enjoyed our pleasant and professional staff, as well as our excellent breakfast. Your satisfaction is our utmost priority, and we look forward to welcoming you back on your next visit.Best regards,ClémentFront Desk - Best Western Premier Masqhotel
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by Clément Réceptionniste - Best Western Premier Masq, Hotel Management
Cher Samuel,Merci beaucoup d'avoir pris le temps de nous laisser une bonne note suite à votre séjour. Votre satisfaction est notre priorité absolue, et nous sommes ravis de voir que vous ayez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à la Rochelle.Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel
by A verified traveler
Posted 12 Dec 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by Clément Réceptionniste - Best Western Premier Masq, Hotel Management
Chère Audrey,Merci beaucoup d'avoir pris le temps de nous laisser une excellente note suite à votre séjour. Votre satisfaction est notre priorité absolue, et nous sommes ravis de voir que vous ayez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à la Rochelle.Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel
by A verified traveler
Posted 27 Nov 2023
Great hotel at La Rochelle. Good service.
Comment from Hotel Management
10 Dec 2023 by Clément Réceptionniste - Best Western Premier Masq, Hotel Management
Cher/Chère Reynel,Merci beaucoup d'avoir pris le temps de nous laisser une excellente note suite à votre séjour. Votre satisfaction est notre priorité absolue, et nous sommes ravis de voir que vous ayez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à la Rochelle. Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel
by A verified traveler
Posted 10 Oct 2023
Comment from Hotel Management
6 Nov 2023 by Clément Réceptionniste - Best Western Premier Masq, Hotel Management
Chère Betty,Merci beaucoup d'avoir pris le temps de nous laisser une excellente note suite à votre séjour. Votre satisfaction est notre priorité absolue, et nous sommes ravis de voir que vous ayez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à la Rochelle.Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel
by A verified traveler
Best option in La Rochelle
Posted 20 Sep 2023 on HotelsExcellent stay. Made better because of the staff, specially Maria in reception, she went out of her way to make our stay more pleasan. She got us to another room when the air conditioner wasn’t working, helped us with directions, even helped us to find a way to oackage our bikes, and always with a smile, thanks, Maria.
Comment from Hotel Management
20 Sep 2023 by Clément Réceptionniste - Best Western Premier Masq, Hotel Management
Dear Alejandro Jose,Thank you for your excellent feedback regarding your recent stay with us. We are delighted to hear that you had a wonderful experience, and we appreciate your kind words about our staff, especially Maria at the reception.It's fantastic to know that Maria went above and beyond to ensure your comfort and satisfaction throughout your stay. We take pride in providing exceptional service to our guests, and your recognition of Maria's efforts is greatly appreciated.Should your travels bring you back to our area, we look forward to welcoming you once again and providing you with another enjoyable stay.Best regards,ClémentReceptionist - Best Western Premier Masqhotel
by A verified traveler
Posted 10 Sep 2023 on Hotels
Great location next to the cathedral and perfect place to explore the city from
Comment from Hotel Management
12 Sep 2023 by Clément Réceptionniste - Best Western Premier Masq, Hotel Management
Dear Adam,Thank you for taking the time to leave us a review. We're delighted to hear that you enjoyed our location. We hope to have the pleasure of welcoming you back in the future.Best regards,ClémentReceptionist - Best Western Premier Masqhotel
by A verified traveler from St Helens
Posted 16 Aug 2023
Great location for a city break.
Comment from Hotel Management
7 Sep 2023 by Clément Réceptionniste - Best Western Premier Masq, Hotel Management
Cher Andrew,Merci beaucoup d'avoir pris le temps de nous laisser une excellente note suite à votre séjour. Votre satisfaction est notre priorité absolue, et nous sommes ravis de voir que vous ayez apprécié votre expérience parmi nous.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à la Rochelle.Cordialement,ClémentRéceptionniste - Best Western Premier Masqhotel
by A verified traveler
A nice hotel
Posted 10 Aug 2023 on HotelsLovely hotel although did find the dinner food offering confusing and didn't see anybody use it. Breakfast was fine although service area got crowded at times. Good choices. Service fine and room nice. Only gripe, which I think a number of guests had, was the room air con which was in error mode quite a bit. Bit annoyed with height of car park, which was very low. Couldn't raise the boot fully and scraped the paintwork. Overall though a nice experience. Location was perfect for sightseeing etc.
Comment from Hotel Management
12 Sep 2023 by Clément Réceptionniste - Best Western Premier Masq, Hotel Management
Dear Fernandez,Thank you for responding to our survey regarding your recent stay at our establishment.Your presence with us is very important, as are your comments. By letting us know what you enjoyed during your stay and how we can improve, you help us provide a superior experience, both for you and for other guests in the future. We hope you will visit us again soon.Once again, thank you for taking the time to complete our survey.Best regards,ClémentReceptionist - Best Western Premier Masqhotel
