Ratings based on 992 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Nothing
Comment from Hotel Management
12 Jun 2024 by General Manager City Express By Marriott La Paz, Hotel Management
Dear Edgar,I am truly sorry about the inconveniences you experienced with the air conditioning in your room during your past stay, I will make sure to take the proper actions in order to improve it and of course to prevent this kind of situation from happening again, as a matter of fact we are changing all the AC systems within the next few months.Once again, I appreciate you taking the time to share your feedback and hopefully we can have the chance to have back as a guest on your next trip to beautiful La PazWe hope to welcome you again soon.
by A verified traveler
Posted 30 May 2024
The property was recently purchased by Marriott and as such, is in need of a major renovation. The renovation has begun however the property is in a very poor state : ice machine does not work, ( hot country), beds are hard, food is very poor and more. Marriott should shut the property down to protect the brand and complete the remodel then reopen.
Comment from Hotel Management
30 May 2024 by General Manager City Express By Marriott La Paz, Hotel Management
Dear Roger,Thank you so much for sharing your last experience with us. I am truly sorry for all the inconveniences for the renovation works at our hotel and the quality of our food, We are as a matter of fact working to improve our premises and services.Once again, I appreciate you taking the time to share your feedback and hopefully we can have the chance to have back as a guestSincerely:
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
9 Jun 2024 by Gerente General City Express By Marriott La Paz, Hotel Management
Hola María:Muchas gracias por tu amable aportación, lamento mucho que nuestras instalaciones y servicio no hayan cumplido con tus expectativas, ojalá pudieras compartirnos alguna información adicional de las áreas de oportunidad observadas para que podamos tomar las acciones correctivas necesarias y poder evitar este tipo de inconvenientes en el futuro.Esperamos tener la oportunidad de ser nuevamente tus anfitriones en tu próxima visita a esta hermosa ciudad.Cordialmente:
by A verified traveler
Posted 16 May 2024
Overall the place is good. Good breakfast and location. The rooms just needed a dresser and a safe. But overall, it was a good stay.
Comment from Hotel Management
17 May 2024 by General Manager City Express By Marriott La Paz, Hotel Management
Dear Victor,I would like to thank you for sharing your last experience with us, I will make sure to take the proper actions in order to improve our services.Once again, I appreciate you taking the time to share your feedback and hopefully we can have the chance to have back as a guest on your next trip to beautiful La PazWe hope to welcome you again soon.Sincerely:
by A verified traveler from Calgary
Posted 13 May 2024
Under renovation, dirty, noisy
Too much $ …
Comment from Hotel Management
14 May 2024 by General Manager City Express By Marriott La Paz, Hotel Management
Dear Ewa,Thank you so much for sharing your last experience with us. I am truly sorry for all the inconveniences and the noise for the renovation works at our hotel and, I will make sure to take the proper actions to prevent them in the future.Once again, I appreciate you taking the time to share your feedback and hopefully we can have the chance to have back as a guest in the near future.Sincerely:
by A verified traveler
Posted 27 Apr 2024
No refrigerator in the room, no ice machine on each floors. Porperty underconstruction and it’s loud.
Comment from Hotel Management
27 Apr 2024 by General Manager City Express By Marriott La Paz, Hotel Management
Dear Arvin,Thank you so much for sharing your last experience with us. I am truly sorry that our hotel facilities did not reach your expectations, we will keep on working in order to improve our services.Once again, I appreciate you taking the time to share your feedback and hopefully we can have the chance to have back as a guestSincerely:
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Gerente General City Express By Marriott La Paz, Hotel Management
Hola Enrique:Muchas gracias por tu amable aportación, que gusto saber que su estancia con nosotros fue placentera, continuaremos trabajando para mejorar nuestro servicio y atención, esperamos tener la oportunidad de recibirte de nueva cuenta en esta su casa.Cordialmente:
by A verified traveler from Canmore
Posted 9 Apr 2024
We chose this property for it's proximity to our diving centre. That was about the only good thing about it. We stayed a week and had no drawers so couldn't unpack. We were given 5 hangers. There were 3 of us and we were given 2 sets of (horrible) towels. Constantly had to ask for more; cleaning staff were lovely. Front desk staff ambivalent and not helpful at all; we asked for a water-side view a couple of times but they would just tell us to try the next day. The pool was cold and always packed at the end of the day; not sure if by hotel guests. Chairs at the pool are secured in place. No balconies, zero charm, way too expensive for what we got. If you must, stay here one night only; this was a terrible disappointment.
Comment from Hotel Management
9 Apr 2024 by General Manager City Express By Marriott La Paz, Hotel Management
Dear Michael,Thank you so much for your comments. I am truly sorry that our property and location did not reach your expectations and the inconveniences with the towels. I also like to inform you that we are going to have a renovation of our rooms and public areas within the next three months, in order to improve our services.Once again, I appreciate you taking the time to share your feedback and hopefully we can have the chance to have back as a guest on your next trip to beautiful La PazWe hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 8 Apr 2024
Welcoming staff
Comment from Hotel Management
9 Apr 2024 by General Manager City Express By Marriott La Paz, Hotel Management
Dear Cindy,Thank you for sharing your last experience at our hotel and your nice comments. I am really glad that our service, rooms and location were up to your expectations, I will make sure to share them with our staff.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely:
by A verified traveler
Posted 31 Mar 2024
Ok .
Comment from Hotel Management
1 Apr 2024 by Gerente General City Express By Marriott La Paz, Hotel Management
Hola Erick:Muchas gracias por habernos elegido como anfitriones durante su pasada visita a esta hermosa ciudad, que gusto saber que nuestras instalaciones y atención hayan cumplido con tus expectativas, continuaremos trabajando para mantenerlos y mejorarlos.Esperamos tener la oportunidad de recibirte de nueva cuenta en esta su casa.Cordialmente:
