Ratings based on 79 Verified Reviews

4.6 out of 5
87% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 21 May 2024
Thank you, Marcela. You’re the best.
Comment from Hotel Management
29 May 2024 by Nicolle H., Hotel Management
Dear William,Thank you very much for leaving us your ratings and message, which will be conveyed to Marcela. We greatly appreciate your preference and would like to remind you that it is always a pleasure to provide you with our services.
5 out of 5
by A verified traveler

Posted 5 Feb 2024
Excelente servicio, habitaciones muy amplias y cómodas
Comment from Hotel Management
9 Feb 2024 by Nicolle H., Hotel Management
Estimada Gabriela,Muchas gracias por habernos elegido para su estadía en La Paz y gracias por sus comentarios, que sin duda, son un aliciente para todo nuestro equipo.Nos alegra saber que disfruto de su estadía con nosotros y espero nos brinde la oportunidad de recibirla nuevamente en algún futuro cercano.
5 out of 5
by A verified traveler

Posted 21 Nov 2023
Marcela is the Best. Always goes out of her way to make sure that everything is perfect.
Comment from Hotel Management
15 Dec 2023 by Nicolle, Hotel Management
Dear William,Thank you very much for your ratings and comments, which we will pass on to Marcela. We are pleased to know that you enjoyed your stay with us and hope you will give us the opportunity to welcome you again in the near future
4 out of 5
by A verified traveler

Posted 23 Sep 2023
Ok
Comment from Hotel Management
27 Sep 2023 by Nicolle, Hotel Management
Gracias por sus calificaciones asignadas y esperamos nos bride la oportunidad de recibirlo nuevamente.
3 out of 5
by A verified traveler

Posted 23 Sep 2023
It was ok. Battle with lights all night. Card box was messed up and never was fixed. It was a little frustrating to be in the shower and the lights turning off on you constantly.
Comment from Hotel Management
27 Sep 2023 by Nicolle, Hotel Management
Dear William, I wanted to thank you for taking your time in providing your valuable feedback. I want to extend you our most sincere apologies regarding the problems of the card box. We feel encouraged to improve everyday in order to be able to provide the best possible service. Again, we sincerely apologize for the inconvenience.
5 out of 5
by A verified traveler

Posted 21 Apr 2023
Comment from Hotel Management
12 May 2023 by Maribel M., Hotel Management
Dear Mr. Dibari,Thank you very much for taking the time to leave us your rating. remember that we always wait for you at Home.Kind regards
4 out of 5
by A verified traveler

Posted 25 Jun 2021
A pool in La Paz was nice
2 out of 5
by A verified traveler

Mixed feelings about this hotel

Posted 15 Jan 2020 on Hotels
It was lovely hotel and the reception staffs are very kind and helpful for organising our tours and setting up mobile phones. However, we left our document bag at the hotel that contains a passport and credit cards and cash and other important paper documents. We realised that we left it at the hotel 3 hours after we checked out. We called the hotel asking for our document bag, but they could not find it anymore, so we lost it. We are very sure that we left it at the hotel, but they didn't take responsibility for losing our document bag, but instead they doubted we left it somewhere else...
Comment from Hotel Management
15 Jan 2020 by Asistente de Ventas, Hotel Management
Dear Mr. Joshua From the moment we found out about your lost bag, we immediately checked the room with our security staff, and they helped you by calling the other hotel in Tomarapi where you were before where you possibly left the bag at that hotel, we were surprised because they already knew what happened since you also contacted them thinking that they got lost in that hotel. We are very sorry for the loss and we reiterate again that the bag you indicate was not forgotten in the hotel. Casa Grande with 20 years of operation, we never had this kind of mishap. Best Regards, Mariela Vega
5 out of 5
by A verified traveler from Purcellville, VA

Posted 13 Jul 2019
Casa Grande is one if the nicest hotels i have stayed at. Impeccably clean, and very large rooms. The staff are unbeilevable nice and helpful. Gorgeous views from your room.
Comment from Hotel Management
3 Sep 2019 by Asistente de Ventas, Hotel Management
Dear Catherine, thank you very much for your comment we are glad to know that you stay was pleasant. we hope to have it again very soon. Best Regards. Mariela Vega CASA GRANDE SUITES
5 out of 5
by A verified traveler

Fantastic!

Posted 27 Jun 2019 on Hotels
The Casa Grande Hotels are beautiful! Their decor is modern and elegant, their service was impeccable and the bedroom spacious and comfortable. What impressed me the most was the variety of pillows, from soft, firm and down they had on top of the bed, for you to pick and choose the one one of your preference to sleep. Breakfast was complete and delicious! It’s a great hotel to stay!
Comment from Hotel Management
8 Jul 2019 by Asistente de Ventas, Hotel Management
Dear Martina, Thank you very much for selecting CASA GRANDE for your lodging needs. We are pleased to know that you have had a pleasant time while staying with us. Best Regards, CASA GRANDE SUITES
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