Ratings based on 588 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
There was ample off-street parking available, which was great as I towed a trailer. Upside was a 2nd level room that was as expected; clean and all appliances functional.
The biggest surprise was encountering a full-on lobby and first floor makeover. Draped plastic sheeting throughout hid most signage. Painters working, noisy, and smell of fresh paint there. Any counter staff were displaced; they had to notice customers to then uncover their stations and complete transactions, like checking in, to receive a door key card.
I did not partake of breakfast offerings as a result of the work, wasn't conducive to a pleasant dining experience.
Should be nicer for next year.
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Eduardo,I'm pleased to hear you found our off-street parking convenient for your trailer and that you found your room to be as expected with functional appliances. We appreciate your understanding during our lobby and first floor renovations, as we strive to improve our facilities for our guests. Your feedback regarding the breakfast experience is duly noted, and we look forward to providing a more pleasant environment for all aspects of your stay in the future.
by A verified traveler
Posted 31 May 2024
The hotel is currently going through some renovations, which I can deal with. But it was certainly dirty/dusty, however this is temporary. The first room we were given hadn't been cleaned. The sheets were dirty, the garbage can was full and there was a little stank to it. Went down to the front desk to request a new/clean room and she was very apologetic and quickly gave us a new cleaner room.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Kyle,Thank you for sharing your feedback with us. We appreciate your understanding during our renovation period. We regret any inconvenience caused and we're glad our team swiftly addressed your concerns to provide you with a clean room. We hope to welcome you back to enjoy our improved facilities in the future.
by A verified traveler
Posted 29 May 2024
Friendly staff. Under construction, but not a big problem. Doors need maintenance. Card key gave me trouble.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Jill and Eric,We appreciate your kind words about our staff and understand your concerns. Your feedback on the construction, doors, and card key is valuable for our improvement. We apologize for any inconveniences caused and will address these issues promptly for a better guest experience.
by A verified traveler
Posted 20 May 2024
Nice!
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Christopher,We appreciate you taking the time to share your positive experience with us. It's great to hear that you enjoyed your stay. Your feedback is valuable to us, and we hope to welcome you back in the future.
by A verified traveler
Posted 18 May 2024
The property is undergoing renovations. It doesn’t look like they are anywhere close to being done. The price was way too high for the condition of the properly! It is a very noisy hotel. We could hear every sound in the hallway all night. The breakfast was ok for the makeshift area they were working with. All of the employees were very nice and polite!
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Rochelle, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We regret to hear that your stay was affected by the ongoing renovations and noise disturbances. We strive to provide a comfortable experience for all our guests and will take your comments into consideration for improving our services.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Anthony,We're glad to hear you stayed with us. Please feel free to reach out to us directly with any feedback from your stay. We hope to welcome you back soon!
by A verified traveler
Posted 4 May 2024
The hotel is being renovated. The ground floor is very dusty. The second floor was not as dusty, but there was a wall air freshener that was used to mask odors. The air freshener gave me a headache so we unplugged it and opened the window.
If I had known the hotel was in the middle of renovations I would not have stayed there. There was no warning before booking room.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Heidi,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address this with the appropriate teams for further improvement. Our aim is to provide a comfortable environment for all our guests, and we regret if your expectations were not met on this occasion. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 Apr 2024
People were friendly, clean
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Patricia,We appreciate your positive feedback regarding our friendly staff and cleanliness standards. Should you have any further comments or suggestions, feel free to reach out to our management team. We hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 21 Apr 2024
My home town, just visit family
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Michael,We appreciate your feedback regarding your recent stay. Guest satisfaction is very important to us, and we regret to hear that you did not fully enjoy your time with us. Should you wish to discuss your experience further, please do not hesitate to reach out to our management team directly. Your input helps us improve our services for all future guests.
by A verified traveler
Posted 7 Apr 2024
The staff was excellent!
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Sean,We are delighted to hear that you found our staff to be excellent during your stay. We pride ourselves on providing top-notch service to all our guests. Should you have any further feedback or require assistance, please don't hesitate to contact our management team directly. Thank you for choosing to stay with us!
