Ratings based on 43 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 22 Feb 2024
First, the view from our room was worth the stay—gorgeous! The hotel was good. Staff had limited English but that’s to be expected off the beaten track. The meals that came with “full board” were quite limited, and we would go a la Carter next time. Room was a little stuffy, and it was a little noisy in the evening with the window open. The thermostat didn’t do anything, so a bit of air conditioning was not an optio.
by A verified traveler
Good but not that good
Posted 7 May 2023 on HotelsThe Hotel is a tourist trap, every add on is very expensive. The spa is a particular rip off because the outdoor pool is closed its the only pool available for 60 euro per couple for 2 hour session. No Thanks!
The breakfast was good but the evening meals were poor. Very disappointing that the outdoor swimming pool was closed, its hardly a 4 star hotel without this. We paid for a superior room but the room was also a disappointment. I had tried to contact the property directly 3 times before our stay and had no response. It was a lovely view from the small balcony. The room got made up daily and was cleaned nicely. The terrace bar was reasonable and the staff were nice. We did get a kettle and some plates and cutlery from the helpful staff. Overall it was a ok place to stay but pricey for what you get, and we don't want to return here again. Out of our 12 night holiday in Andalucía we stayed in 5 hotels this was the only one that was disappointing.
Comment from Hotel Management
23 Jun 2023 by General Manager, Hotel Management
Dear T, good morning.We would like to extend you our gratitude for the time you have taken to public your impressions regarding your recent stay in our Hotel, as well as for choosing us in la Sierra de CazorlaIt is only through our clients valuable observations that we are able to identify our shortcomings and give them a proper supervision. We are sorry that our gastronomic offer did not get your expectations.We would like to thank you for your observations regarding some areas and services of the hotel towards the improvement of our services. We have shared your comments with the departments involved in order for them to correct their shortcomings making us able to achieve the adequate level of satisfaction of our clients.Thank you once again for making us aware of these circumstances; we sincerely hope to have the pleasure of welcoming you again in the near future, so we can change the bad memories that your stay might have left you.Kind regards,Antonio Rojas General Manager
by A verified traveler
Posted 21 Apr 2022
Great location and service. The room decor was quirky and parking was difficult, due to high season. Staff was great. Having drinks at the veranda with a great view of the olive fields and Sierra de Cazorla was an unforgettable experience. Great jumping point for hikes and visits around Jaén
by regina
Posted 26 Oct 2014 on Hotels
by James from Vancouver
Posted 19 Apr 2014 on Hotels
Nice, but not terrific
by A verified traveler
Una estancia perfecta en la Sierra de Cazorla.
Posted 19 Oct 2023 on HotelsLa estancia ha sido perfecta. La habitación era amplia y muy cómoda , al igual que los colchones. El aseo con ducha de chorros y bañera de estilo. Y muy limpio todo. El personal del hotel muy amable, tanto en recepción como en el comedor. El desayuno buffet muy completo y la cena buena. Y para guinda, un spa muy completo en el que nos pudimos relajar después de nuestras excursiones por la Sierra de Cazorla. Muy recomendable!! Nosotros repetiremos seguro !!!
Comment from Hotel Management
2 Nov 2023 by Antonio Rojas, Hotel Management
Muchas gracias por sus comentarios
by A verified traveler
Posted 10 Oct 2023
El trato inmejorable la atención muy buena y buena comida
Comment from Hotel Management
2 Nov 2023 by Antonio Rojas, Hotel Management
Muchas gracias por sus comentarios
by A verified traveler
Posted 17 Sep 2023
Mejor de lo esperado, personal muy amable, buenas vistas, limpieza y acogedor, si decido volver por la zona, volveremos a repetir sin dudarlo.
Comment from Hotel Management
2 Nov 2023 by Antonio Rojas, Hotel Management
Muchas gracias por sus comentarios
by A verified traveler
Posted 26 Aug 2023
I don't speak english
by A verified traveler
Posted 16 Jun 2023
Las comidas dejan mucho que desear y las habitaciones no son cómodas
Comment from Hotel Management
23 Jun 2023 by Director General, Hotel Management
Estimado Salvador, buenos días.Muchas gracias por su valoración.Lamentamos que el servicio de restauración no haya sido de su agrado. A diario elaboramos un menú diferente compuestos por varios primeros platos, segundos platos y postre (a elegir una opción).Nos habría gustado conocer su malestar durante su estancia ya que estoy convencido que habríamos solucionado las mismas in situ activando los protocolos establecidos al respecto.Cordialmente.Antonio RojasDirector General
