Ratings based on 984 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
Though the front desk person let me know about potentially having to re-key my room key, it was inconvenient to do it 3 times before it worked correctly on my second day.
Getting to Super 8 was not well marked. For example which road to turn on. It shares driveways in/out with McDonalds and another business at the back of the parking lot which area should be repaved.
I was impressed with the handicap spaces and the ability if I wanted to access my room from the outside of the hotel.
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am happy to see it looks like you had a good stay with us. We hope you will come back and stay with us again in the future.
by A verified traveler
Posted 22 Jun 2024
This place is great for a super 8. Hope at the front desk went above and beyond to help work out a mix up!! I will be staying again and they need to give Hope employee of the month!
Comment from Hotel Management
24 Jun 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am happy to see that Hope went above and beyond for you, I will share your comments with her and I am sure it will make her day to know. We look forward to you staying with us again in the future.
by A verified traveler
Posted 15 Jun 2024
Refrigerator does work hardly at all
Comment from Hotel Management
17 Jun 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. Thank you for letting us know about the fridge in the room, I will have my maintenance look into and fix this issue. We look forward to you staying with us again in the future.
by A verified traveler
Posted 12 Jun 2024
Front desk was perfect. Nice facility
Comment from Hotel Management
13 Jun 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay at Super 8, your feed back is appreciated. I am happy to see that you felt are Front desk was perfect and we have a nice facility. I will share your comments with my team I am sure they will be happy to hear your feedback as well. We will look forward to your next stay with us.
by A verified traveler
Posted 12 Jun 2024
I stay in hotels ALOT and I felt like I was slumming it but paying for the Hilton. Super Dusty, not vacuumed. One remote for 2 TVs super Dark and dreary. No elevators so difficult with a bad hip to make it to the second floor. The guests next to my room began slamming their room door at 3 am and continued till 5 am to go in and out slamming the door every 5-10 minutes. No one said anything to them even though the check in desk was just down the stairs. We didn’t even want to try the breakfast. We just wanted to get out of there. There’s hotels across the street. I suggest you go there. They look newer and probably cost the same . We paid 185.00 for our king bed suite that looked like furniture from the 70s
Comment from Hotel Management
13 Jun 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. We use your feedback to know what we are needing improvements on and what we are doing right. Our guest satisfaction is our main priority and I do apologize for dissatisfaction of your stay. I will share these comments with my team and we will work on trying to prevent these issues in the future.
by A verified traveler
Posted 10 Jun 2024
Excellent front staff
Comment from Hotel Management
10 Jun 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am happy to see you found our front desk staff to be excellent, I will share this comment with them. Again thank you and we look forward to your next stay with us.
by A verified traveler
Posted 9 Jun 2024
Very clean and friendly staff!
Comment from Hotel Management
10 Jun 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am happy to see you found your stay to be clean and our staff to be friendly. I will pass your comments on to the rest of the staff. We look forward to you staying with us again in the future.
by A verified traveler
Posted 8 Jun 2024
Property was good. Checkin clerk was not overly friendly and more interested in her cell phone than guests in lobby
Comment from Hotel Management
10 Jun 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am happy to see the property was good, however saddened to see my desk clerk was more interested in their phone than my guests. Please rest assured we will take care of this issue. We look forward to you staying with us again in the future.
by A verified traveler from Twin Fallsi
Posted 6 Jun 2024
We had a terrible stay at the Super 8 last night. Passing through town and needed a couple hours of sleep. Rooms and hallways were filthy. Found a cheese stick in one of the beds. Stains on the top blankets. Rooms smelled like urine. Loud. Slept with a light on, too nervous of what might creep up on us in the night. Left after 5 hours and will never stay at a Super 8 again. Would have left sooner but were too tired to drive. Absolutely awful.
Comment from Hotel Management
10 Jun 2024 by Erin, Hotel Management
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham LaGrande. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room had not been cleaned up to our standard of cleanliness. I do sincerely apologize for this being your experience, please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
