Ratings based on 989 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Great staff, clean rooms
Comment from Hotel Management
20 May 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay at Super 8, we appreciate your feedback.I am very happy to see you had a great stay with us.We look forward to you staying with us again in the future.
by A verified traveler
Posted 18 May 2024
Comfortable beds
Comment from Hotel Management
20 May 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay at Super 8, we appreciate your feedback.I am very happy to see you had a great stay and found our beds to be comfortable.We look forward to you staying with us again in the future.
by A verified traveler
Posted 3 May 2024
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Comment from Hotel Management
7 May 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. We are happy to see you had a great stay and we look forward to you staying with us again in the future.
by A verified traveler
Posted 29 Apr 2024
Upon arrival the receptionist was on a call and didn’t even acknowledge we had arrived. Once the call ended we were attended to and assigned our room. Upon entering the room we noticed there were no towels in the bathroom. We hd to go to the front desk to get towels. The mattress was pretty uncomfortable but we managed for the two nights we were there. Overall experience was manageable but not top notch.
Comment from Hotel Management
30 Apr 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback.I am saddened to hear the desk clerk did not acknowledge your arrival until after she had ended the call she was on and that our housekeeping staff missed stocking the room with towels, I do apologize. Here at Super 8, we continuously strive to meet your needs and expectations and I will address these concerns with my staff to prevent any other future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 28 Apr 2024
horrible service, the lady at the front desk is rude and doesn't like to her job!
Comment from Hotel Management
30 Apr 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am very sorry to hear this was your experience in dealing with that desk clerk, I do apologize for her rudeness and her horrible service. Please rest assured I will be speaking to her about your experience and this will not be happening again. Here at Super 8, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 28 Apr 2024
Nice experience
Comment from Hotel Management
30 Apr 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8, we appreciate your feedback. I am very happy to see you had a nice stay and we look forward to you staying with us again in the future.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Erin, Hotel Management
Thank you for taking the time to review your stay with us at Super 8. I am happy to see you had a wonderful stay with us, and we look forward to having you stay with us again in the future.
by A verified traveler
Posted 5 Apr 2024
Issues with cleanliness, and HVAC in room
Comment from Hotel Management
8 Apr 2024 by Erin, Hotel Management
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham LaGrande. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear there was cleanliness and HVAC issues with your room. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 30 Mar 2024
The room wasn’t clean and there are con webs in every corner of the room. The chair is stained and dirty. The room was smelly. There were hairs on the blanket. Will never stay there again.
Comment from Hotel Management
1 Apr 2024 by Erin, Hotel Management
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham LaGrande. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not cleaned up to standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 30 Mar 2024
We had to ring the bell multiple times before a worker came to help us. She did not apologize or acknowledge that we had to wait. The quality of the hotel does not match the price.
Comment from Hotel Management
1 Apr 2024 by Erin, Hotel Management
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham LaGrande. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had to ring the bell several times before the desk clerk came to the desk to assist you. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
