Ratings based on 371 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Not so clean and had some flies and insects in bedrooms
by A verified traveler
Posted 2 Jun 2024
My family loved our stay here. It was quiet and comfortable. The apartment was spacious and had 2 bathrooms and 2 nicely decorated bedrooms. Also provided was a bottle of still water and a bottle of carbonated water. The ceilings are a bit low so might be a problem if you are tall. There is also a small washing machine in the apartment with a drying rack which was very helpful. I didn't feel comfortable emailing a photo of my credit card so they sent me a link for online payment. The openow app for door entry was easy to use. The location is only a few minutes walk from between Redentore and Palanca vaporetto stations, and vaporetto #4.1/4.2 and #2 run every 12 minutes or so. You can't really get to the main city any other way so definitely get a pass. Check the tide forecast, we arrived at high tide and sidewalks were flooded. There is a small grocery store just a few steps away, a bakery, and several very good restaurants.
by A verified traveler
Posted 27 May 2024
Gorgeous, spacious room. Perfect for family with small children.
by A verified traveler from Toronto
Posted 19 May 2024
Wonderful hotel is great location. I will definitely go back!
by A verified traveler
Posted 4 Dec 2023 on Hotels
by A verified traveler
Posted 27 Sep 2023 on Hotels
We were very happy to be on the island of Giudecca. It is much quieter than "crazy" Venice but still had nice places to eat. Once we figured out the vaporettos it was easy to get over to the main island. LOVED our view of the canal!
by A verified traveler
Posted 10 Sep 2023
by A verified traveler
Posted 22 Aug 2023 on Hotels
by A verified traveler
It’s a scam; stay away
Posted 3 Aug 2023 on HotelsNot clean on arrival; then bathroom flooded which wasn’t sorted for 2 days. Multiple emails exchanged; the chap at the other end was beyond rude.
Information at time of booking was misleading. It’s not a luxury apartment.
Poor location; just stay elsewhere.
Not worth complaining to hotels.com as the customer means nothing to them; they are just a broker.
Comment from Hotel Management
5 Aug 2023 by Al Redentore di Venezia, Hotel Management
Dear Dr. Doger,Thank you for having stayed with us and for taking the time to leave your feedback.We always appreciate the guests' comments because it gives us the possibility to improve and deliver high level services to the people who decide to stay with us, but these have to corrispond to reality.There was indeed some dust on the floor in one of the rooms at your arrival; we immediately apologized and sent the maid to clean it up. As a compensation we offered the cleaning of your apartment during the stay, a service which is not included (and you refused it).When you reported the shower leak a member of our maintenance team came to the apartment to fix it, but you didn't allow him to enter. Poor location? The apartments are located on Giudecca island and the guests staying there are well aware of the position. Why make the reservation and then complain about the location? It is a clear and transparent information.We are not happy to respond this way, but we can't tolerate misleading information.In any case we take note of the mentioned points and we'll try to be more specific and clear in providing the information to avoid any kind of misunderstanding.Best regards
by A verified traveler from San Bernardino
Posted 29 Jul 2023
Property was great and close to everything.
