Ratings based on 986 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Stayed at this property in April for 3 nights. No complaints about the property other than the electricity going out for the morning of one of the days we were there in our building - seemed to be only our building after seeing air conditioners running on others. What we were not happy about is the fact that when we booked, we booked one room with four people, before arriving. We then decided to book a second room before arriving, and added one person, for a total of five people. We tried to move one of the four people from room one to the second room because it reduces the extra person fee of $40.00 per night, and bc the cost of the second room included two people even though the reservation had only one adult. At check in we were assured this was fine, and the hotel would take care of it, and the forms were executed with 3 people in one room and two in another. At check out the hotel charged us the $120 and had since refused to refund the money.
Comment from Hotel Management
20 May 2024 by Jose Torres, Hotel Management
Good morning,Dear Jonathan,Thank you for your comments, once again we mention what we talked about at Check In.Children's rates are based on the age you enter when booking, in this case a different age was entered than the age recorded in the passports, due to hotel policies it is counted as an additional pax.We understand the confusion you had when making the reservation, and therefore we suggest you consult with Expedia.com since you assured us that the age was entered correctly.In any case, we are always on the lookout to help you.
by A verified traveler
Posted 20 May 2024
The balcony overlooking the rainforest and volcano was wonderful. The trail around the grounds and the restaurant were also great. We also enjoyed the pool bar. The staff were friendly and personable. The lighting in the room was a bit off, but everything else was incredible.
by A verified traveler
Posted 20 May 2024
Beautiful property and the staff was so nice and accommodating. Jimmy at the bar poolside was especially very helpful and attentive to our needs. Will be coming back and recommending this place to others in the future.
by A verified traveler
Posted 15 May 2024
My second stay here. I love the tranquility and amenities of Lost Iguana.
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 13 May 2024
Was beautiful, clean, stunning views, excellent staff, the pool bar was awesome too!
by A verified traveler
Posted 13 May 2024
The property had a very luxurious resort feel. They shuttled us around on a golf cart. All the staff were very friendly and helpful.
by A verified traveler
Posted 10 May 2024
Great experience!
by A verified traveler
Posted 8 May 2024
I think this is my favorite place I have stayed in my life. Nothing beats waking up to the volcano view hearing and seeing all the animals around. The decor was perfection I did not want to leave. Food in restaurant was great and spa was outstanding. Cute gift shop, friendly staff. Trails around the property. You will not believe your eyes how peaceful and beautiful this area is.
by A verified traveler
Posted 8 May 2024
Great place
