Ratings based on 696 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
The location with a fantastic view of Vulcan Arenal.
The exceptional spa service.
Comment from Hotel Management
15 Jun 2024 by Tania, Hotel Management
Hello Murad,Thank you for your feedback. We are thrilled that you enjoyed our location with its fantastic view of Arenal Volcano and that you found our spa service exceptional.We hope to have the pleasure of welcoming you back soon for another relaxing experience.Best regards,Tania MoraCustomer ServiceHotel Mountain
by A verified traveler
Posted 15 Jun 2024
The staff was very kind and fun to talk to as well as the rooms which were beautiful and comfortable to stay in.
Comment from Hotel Management
15 Jun 2024 by Tania, Hotel Management
Hello Ren,Thank you for your kind words. We are delighted to hear that you found our staff to be friendly and enjoyable to talk to, and that you also appreciated the beauty and comfort of our rooms.We look forward to welcoming you back for another wonderful stay.Best regards,Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 12 Jun 2024
Beautiful property. Staff very helpful and friendly. Unique stay and exclusive area.
Comment from Hotel Management
14 Jun 2024 by Tania, Hotel Management
Dear Annelis,Thank you for your kind words! We are delighted to hear that you enjoyed the beautiful property and found our staff helpful and friendly. It’s wonderful to know that you appreciated the unique stay and the exclusivity of the area.We look forward to welcoming you back for another exceptional experience.Sincerely,Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 6 Jun 2024
Gorgeous property, cute and spacious room. Stellar service from all the staff, and the bartender even pointed out a monkey from the swim up bar! such a treat :) Buffet breakfast was a nice touch. My only complaint was the internet was not very reliable when I was there, but they were clearing working on fixing it so I can't fault them for that. Would stay again!
Comment from Hotel Management
7 Jun 2024 by Tania, Hotel Management
Hello Gaby!Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our property, the spacious room, and the stellar service from our staff it's great to know that our bartender made your experience special. We're glad you appreciated the buffet breakfast as well.We apologize for the inconvenience you experienced with the internet. Rest assured, we are actively working on improving it. We appreciate your understanding and are delighted to hear that you would stay with us again. We look forward to welcoming you back soon!¡Pura vida!Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler from Pensacola
Posted 23 May 2024
I have stayed here multiple times. Its always quiet and peaceful and the pool area is never crowded. I really want to give it a 5 star review but the breakfast food is horrible. The only plus side is my stay is very reasonably priced so next time i will just go out to eat. Besides that the place was perfect.
Comment from Hotel Management
27 May 2024 by Tania, Hotel Management
Hello Maragaret,We are glad to hear that your stay was pleasant, relaxing, and that the rate was affordable and worth it. We regret that the restaurant food did not meet your expectations and appreciate you letting us know, as it helps us improve the quality and your experience for your next visit. We look forward to welcoming you again on your next trip and remain at your complete disposal.Best regards,Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 10 May 2024
Even though the rooms were very nice and spacious, several items were not working (front door, light switches, outlets, etc)
Restaurant food was very generic and not too fresh
Comment from Hotel Management
11 May 2024 by Tania, Hotel Management
Hello Laura,We sincerely appreciate your feedback. When situations like these arise, we value your willingness to inform us so that we can provide a swift solution. Upon reviewing our records, we regret to find that we did not receive any reports during your stay. We apologize if the meal did not meet your expectations; we consistently update our menu to offer the finest options for our customers.We hope that despite the inconveniences, your visit was enjoyable, and we remain entirely at your disposalBest regards,Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 7 May 2024
The grounds of the property and the view are absolutely beautiful. However, the maintenance is lacking. For example, the private pool at our villa looks gorgeous from a far, but up close many tiles are missing/falling off. There are water marks all over the bathroom fixtures, cracks in the doors you can see through. Nothing truly "bad" or "wrong" to ruin a trip by any means, but for the price paid I expected more-expected it to look like the photos on the hotels website from any distance. Also the drinks at the pool are super weak and super expensive. $25 for two poorly made kamikaze shots for example.
Comment from Hotel Management
8 May 2024 by Tania, Hotel Management
Hello Luke,We are very glad that the stunning views of the Arenal Volcano and the gardens of the property were to your liking. We regret the inconveniences they had during their stay and we appreciate your comments as they allow us to improve and provide a better experience in your next visit.We hope see you soon and we remain at your total disposal.¡Pura Vida!Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler from E BOSTON
Posted 30 Apr 2024
Comment from Hotel Management
23 May 2024 by Tania, Hotel Management
Hola Brahian,Es un placer saludarte. Lamentamos mucho que tu estancia no haya sido como esperabas. Nos gustaría conocer más detalles sobre lo ocurrido para entender mejor la situación y así poder mejorar tu experiencia. Nuestra principal prioridad es asegurarnos de que nuestros huéspedes se vayan con una experiencia inolvidable y se sientan como en casa. Por favor, háznoslo saber para que podamos tomar las medidas necesarias.Quedamos a su total disposición.Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 29 Apr 2024
The staff was amazing, nice and helpful. Private pool and bathroom had droplets of blood, there was blood on the wall behind our bed. Received stained towels and sheets. The swim up bar is COVERED in BLACK MOLD. Had no WiFi 3/4 days I was there they claimed it was “down” but it still worked in the lobby, restaurant, and moldy swim up bar (everywhere but our room)
Comment from Hotel Management
8 May 2024 by Tania, Hotel Management
Dear Destiny,Each and every one of our guests holds immense importance for us. I've personally delved into the issue you raised, consulting with our housekeeping, maintenance, and reception teams. Surprisingly, none of them received any direct comments or complaints from you during your stay. Even our colleagues, who interacted with you and received positive feedback, were taken aback by this revelation.Our primary goal is to provide all our guests with an outstanding and memorable experience. We would have greatly appreciated if you had shared every detail with us during your stay so that we could have swiftly addressed any concerns and made improvements to enhance your experience.Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Blessings,Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
23 May 2024 by Tania, Hotel Management
Hola Daniela,Agradecemos el tiempo que han tomado para otorgarnos una calificación. Esperamos haber cumplido con todas sus expectativas y que su visita haya sido satisfactoria. Estamos deseosos de darles la bienvenida nuevamente y quedamos a su entera disposición.Saludos cordiales,Tania MoraCustomer ServiceHotel Mountain Paradise
