Ratings based on 689 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Even though the rooms were very nice and spacious, several items were not working (front door, light switches, outlets, etc)
Restaurant food was very generic and not too fresh
Comment from Hotel Management
11 May 2024 by Tania, Hotel Management
Hello Laura,We sincerely appreciate your feedback. When situations like these arise, we value your willingness to inform us so that we can provide a swift solution. Upon reviewing our records, we regret to find that we did not receive any reports during your stay. We apologize if the meal did not meet your expectations; we consistently update our menu to offer the finest options for our customers.We hope that despite the inconveniences, your visit was enjoyable, and we remain entirely at your disposalBest regards,Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 7 May 2024
The grounds of the property and the view are absolutely beautiful. However, the maintenance is lacking. For example, the private pool at our villa looks gorgeous from a far, but up close many tiles are missing/falling off. There are water marks all over the bathroom fixtures, cracks in the doors you can see through. Nothing truly "bad" or "wrong" to ruin a trip by any means, but for the price paid I expected more-expected it to look like the photos on the hotels website from any distance. Also the drinks at the pool are super weak and super expensive. $25 for two poorly made kamikaze shots for example.
Comment from Hotel Management
8 May 2024 by Tania, Hotel Management
Hello Luke,We are very glad that the stunning views of the Arenal Volcano and the gardens of the property were to your liking. We regret the inconveniences they had during their stay and we appreciate your comments as they allow us to improve and provide a better experience in your next visit.We hope see you soon and we remain at your total disposal.¡Pura Vida!Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler from E BOSTON
Posted 30 Apr 2024
by A verified traveler
Posted 29 Apr 2024
The staff was amazing, nice and helpful. Private pool and bathroom had droplets of blood, there was blood on the wall behind our bed. Received stained towels and sheets. The swim up bar is COVERED in BLACK MOLD. Had no WiFi 3/4 days I was there they claimed it was “down” but it still worked in the lobby, restaurant, and moldy swim up bar (everywhere but our room)
Comment from Hotel Management
8 May 2024 by Tania, Hotel Management
Dear Destiny,Each and every one of our guests holds immense importance for us. I've personally delved into the issue you raised, consulting with our housekeeping, maintenance, and reception teams. Surprisingly, none of them received any direct comments or complaints from you during your stay. Even our colleagues, who interacted with you and received positive feedback, were taken aback by this revelation.Our primary goal is to provide all our guests with an outstanding and memorable experience. We would have greatly appreciated if you had shared every detail with us during your stay so that we could have swiftly addressed any concerns and made improvements to enhance your experience.Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Blessings,Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 25 Apr 2024
We loved our stay at Hotel Mountain Paradise. What a beautiful view of the Volcano from high up in the hills above La Fortuna area. The staff was so nice and welcoming. We were upgraded to a better villa upon arrival which was such a kind gesture! Breakfast was awesome and included some typical food plus other hotel restaurant classics. The area around the hotel is wild and natural. We saw so much wildlife from just outside our door. Only problem is that we had a bat fly into our room on our last night - quite terrifying for us not used to that sort of thing. I would recommend this to everyone!
Comment from Hotel Management
25 Apr 2024 by Tania, Hotel Management
Hello Lukas!We are very happy and pleased that your stay has been gratifying and above all a unique experience. We are glad that our property and gardens were to your liking and that you enjoyed our food in the restaurant. Thank you for your comments and we hope you will come back soon, for us it will be an honor to receive you again.We remain at your total disposalTania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 22 Apr 2024
The room was clean and had a large bathroom. The only issue was that the room was the farthest room from the parking lot and one could easily get lost finding their way around the property and going up a hill with a bad knee did not help either. Other than that, the hotel is nice.
Comment from Hotel Management
27 Apr 2024 by Mountain Paradise Team., Hotel Management
Hello Alejandro. Thank you for your feedback about your recent stay. We're glad to hear that you found the room clean with a large bathroom.We apologize for any inconvenience you experienced due to the distance from the parking lot. We offer a golf cart service to assist guests with transportation around the property in cases of bad knees or to avoid getting lost. Your comfort and convenience are important to us, and we appreciate your understanding.We hope that despite this issue, you were able to enjoy your time at our hotel. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable experience.Pura Vida
by A verified traveler
Posted 18 Apr 2024
Gorgeous property with amazing views of Arenal Volcano. The rooms and bathrooms were very spacious and clean, also air conditioned. The pool area was lovely, and the restaurant had a nice breakfast buffet. I'll recommend this resort to friends and family, including families with kids.
Comment from Hotel Management
21 Apr 2024 by Tania, Hotel Management
Hello Arielle! Thank you very much for your comments and your visit. We are glad that you enjoyed your stay with us and that the facilities were to your liking as well as our food. We hope to see you again soon and we will be waiting for you.¡Pura Vida!Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
8 May 2024 by Tania, Hotel Management
Hola Aimee,Esperamos que su experiencia con nosotros haya sido positiva y que disfrutaran de su visita a nuestra hermosa propiedad. Paranosotros fue un placer servirle y esperamos que nos visiten pronto nuevamente.Quedamos a su total disposición.¡Pura Vida!Tania MoraCustomer ServiceHotel Mountain Paradise
by A verified traveler
Posted 14 Apr 2024
We really enjoyed staying here. The staff was amazing and everything surpassed our expectations.
Comment from Hotel Management
14 Apr 2024 by Mountain Paradise Team., Hotel Management
Hello Juan Carlos,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff went above and beyond to make your experience memorable. Providing exceptional service and exceeding our guests' expectations are top priorities for us, and we're delighted that we succeeded in doing so during your visit.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,
