Ratings based on 234 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jul 2023
by A verified traveler
Posted 9 Jul 2023 on Travelocity
Nice and clean,i love it.
Comment from Hotel Management
12 Jul 2023 by Hotel Bijagua, Hotel Management
Saludos Jessica, en Hotel Bijagua, agradecemos tu opinión, ya que nos ayuda a mejorar. Gracias por hospedarte con nosotros.
by A verified traveler
Posted 8 Jul 2023 on Hotels
Comment from Hotel Management
12 Jul 2023 by Hotel Bijagua, Hotel Management
Saludos William, para nosotros es muy importante tu opinion, nos ayuda a mejorar.Gracias por hospedarte con nosotros.
by A verified traveler
Posted 16 Jun 2023
Comment from Hotel Management
26 Jun 2023 by Hotel Bijagua, Hotel Management
Saludos Robert, gracias por hospedarte en Hotel Bijagua, agradecemos de antemano tu puntuacion y comentarios, para nosotros son muy importantes.
by A verified traveler
Posted 17 May 2023
Comment from Hotel Management
26 Jun 2023 by Hotel Bijagua, Hotel Management
Saludos Ignacio, gracias por hospedarte en Hotel Bijagua, agradecemos de antemano tu puntuacion y comentarios, para nosotros son muy importantes.
by A verified traveler
Posted 3 May 2023 on Hotels
I wasn’t expecting a negative response experience when I booked this stay but the entire property made me wish I had booked another place. First, the location is impossible to find independently. There is no sign on the street at all. The parking is incredibly difficult to maneuver in and out of. The room itself, smelled strongly of mold. There is no wifi signal in the rooms, and a weakest possible signal at the reception area. In our room, there was no AC, and the TV did not work. I asked the front desk on the first day if something could be done and I was told a technician would come; they never did. On the second day, I asked again and the receptionist came and changed batteries in the remote to get the AC working again (I don’t understand why this wasn’t tried the first night). We told her the dehumidifier was full and she said it was fine and left. The bathroom is cramped and musty, and the linens are thin. Overall, I would absolutely not recommend this place, and I’m glad we moved to another property for the second half of our stay in La Fortuna.
Comment from Hotel Management
4 May 2023 by Hotel Bijagua, Hotel Management
Saludos Rose, lamentamos que tu estadía no haya sido satisfactoria, sin embargo estamos trabajando para poder mejorar cada uno de los puntos indicados en tu comentario. Agradecemos de antemano tus comentarios, ya que los mismos nos ayudan a mejorar nuestros servicios. Saludos cordiales.
by A verified traveler from Liberia
Posted 2 May 2023
Great place!
Comment from Hotel Management
3 May 2023 by Hotel Bijagua, Hotel Management
Saludos Eugenia, nos complace que tu estadía haya sido de tu agrado, tus comentarios y puntaje es muy importante para mejorar nuestros servicios, saludos cordiales.
by A verified traveler
Posted 29 Apr 2023 on Hotels
Comment from Hotel Management
3 May 2023 by Hotel Bijagua, Hotel Management
Saludos Pablo, esperamos que tu estadía haya sido de tu agrado, tus comentarios y puntaje es muy importante para mejorar nuestros servicios.
by A verified traveler
Posted 11 Apr 2023
Stay Away from this place. First off, is virtually impossible to find as it has no sign, you go up and down and would never know where is at unless you ask and even so nobody knows. The room was dirty, the bathroom was dirty. One of our beds had no sheet, it smelled. The shower was dirty, had hairs, dirt, there was a used floss stick just sitting there. We had no internet, no wifi, TV didnt work, we couldnt even look at our ipads to watch something as it had no connection. The TV didnt even have local channels. There is no proper parking. The dinner that came with the room was of low quality, the breakfast was ok, one of my plantains had a hair..I had to send back and the cook looked at me as if she was insulted. Expedia you should not promote this hotel…thankfully our stay was short, one night, it was enough to wish to run away but we had to stay, it was late to find another place. If you dont want to waste your money or feel ripped off, then dont stay here.
Comment from Hotel Management
16 Apr 2023 by Hotel Bijagua, Hotel Management
Hola Wendy, lamentamos mucho que tu estadia no haya sido de tu satisfaccion. Con respecto al rotulo, el mismo si lo tiene, lo reconoces por medio del la rotulacion de nuestro restaurante Black Rock. Para lo del asunto de la habitacion, si tienes fotografias para nuestra verificacion, te agradezco que nos las hagas llegar via correo, para poder tomar medidas sobre el asunto, es importante que lo hubieras notiifcado el mismo dia, para poder resolverte el problema al instante. De igual manera con el asunto del "pelo " en tu desayuno. Con respecto a la cena incluida, te informamos que nuestra promocion de cena incluida, por 1 noche, para dos personas, es cena a la carta, asi que pudiste haber pedido lo de tu gusto, a la carta, en nuestro restaurante Black Rock, el cual tiene variedad de platos, tanto de mariscos, pastas, cortes de carne....De igual manera, agradecemos tus comentarios, para asi poder mejorar nuestros servicios. Saludos cordiales.!!
by A verified traveler
Posted 9 Apr 2023
The hotel sits in the back of the Black Rock bar and restaurant. Victor is the owner and is genuine and kind. What a lovely oasis nestled off the main road in La Fortuna. The pool is refreshing and quiet. There is an outdoor gym and bar area near the pool and a few quiet places to sit and talk with friends. The room was comfortable and had a sliding glass door/patio. We had an excellent view of the volcano. The hotel has a gate that is closed at night, though we felt perfectly safe walking around to the shops, bars, attractions, and grocery store next door. The Sloth Park is a 15-minute walk down the street. The busy downtown area of La Fortuna is a 20-minute walk.
We were warmly welcomed by Victor and all guests are presented with a refreshing fresh fruit smoothie upon arrival. We will stay there every time we are able to visit Costa Rica.
Comment from Hotel Management
16 Apr 2023 by Hotel Bijagua, Hotel Management
Hola Donna!, Nos complace que tu estadia haya sido satisfactoria, y que hayas disfrutado de la misma, te esperamos cuando quieras, y agradecemos tus comentarios positivos, eso nos motiva a seguir mejorando cada dia. Saludos cordiales!!
