Ratings based on 255 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Location was amazing! We enjoyed the veiw and the wonderful rainstorms. It was right next to the waterfall which we would also recommend.
by A verified traveler
Posted 20 May 2024
The spa was great and the food aka breakfast was awesome staff very friendly and helpful
by A verified traveler
Posted 14 May 2024
Just a heads up that there is no TV here. The room was very big and had kitchen facilities. Breakfast was outstanding and the staff was wonderful
by A verified traveler
Posted 14 May 2024
Beautiful cabin, polite staff, nice quiet stay!
by A verified traveler
Posted 9 May 2024
We really enjoyed our stay at this place! It was clean, quiet, and had everything we needed for a short stay. They have AC which works well and the staff were very helpful and accommodating! Would definitely recommend this place
by A verified traveler
Posted 2 May 2024
Super simple room, and the pool was a little chilly. But that was my only complaint. I had a car rental so it was easy but other guests said it was a little isolating, but it is the most beautiful, quiet and affordable place. Beautiful views close to the falls!!
by A verified traveler
Posted 2 May 2024
We a very nice stay.
by A verified traveler from Deer Park
Posted 30 Apr 2024
The cabin had a mold everywhere, old and outdated. The area around the cabin didn't have any flowers, just bare forest. Breaksast was terrible, eggs with american toast and american hot dog.There were dogs that enjoyed hot dogs. Below the lodge you can hear barking dogs all day, gladly dogs were sleeping during the night. Cabin had poor lighting and glass door by the bed that has no privacy. Bring earplugs because when it rains, the metal roof make alot of noise. Otherwise it is very quite place at the bottom of Chato vulcano. We did hike from the Lodge and it is poorly guided, berly any sings, easily to get lost and last sign is in the wrong direction. Make sure you have GPS and a map. It was very difficult hike but pretty. I was disappointed that we couldn't get closer to the volcano lake - that is a diffrent hike and we didn't have time and energy to do it again.
by A verified traveler
Posted 29 Apr 2024
The property was good ..They were making improvements which it really needed ..We were disappointed that the restaurant was only open for breakfast and the outside bar not open at all, they are missing out on alot of added revenue ...they didnt offer any water , sodas etc...and had a huge refrigerator behind main desk ...We arrived by shuttle so we had to use Uber everyday to go to La Fortuna to eat ..If you stay here you should have a rental just for that purpose ,since it is 3 miles to town ..We will definitely have a rental next time we go ..I will say the Villas looked really nice ..We bought drinks and such in town to bring back to room as it did have a small refrigerator ..No Microwave though if you need to heat something up ..This place has so much potential ,i hope they get restaurant and bar open ..We would stay here again with a rental car..
by A verified traveler
Posted 29 Apr 2024
Las instalaciones son muy tranquilas, el hotel cuenta con piscina, tuvimos una estadia agradable. Tiene estacionamiento propio, el desayuno es bueno y el personal es amable.
