Ratings based on 455 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
14 May 2024 by Rodolfo GM. , Hotel Management
Dear JohnThank you for sharing your rating, we will work so that all our guests receive a vacation experience of 5. Best regards
by A verified traveler
Posted 19 Mar 2024
Food was terrible. We waited until 730pm to be checked in. The music was eh, the jacuzzi was not a jacuzzi but a barely warm pool. I will still with airbnbing and driving to the best local restaurants and nothing was infused with love in this experience. The tv was not smart and had no Netflix or any way to connect. Everything was mediocre at best. I was promised an extra night for the trouble and I still have not received this to make up for it.
Comment from Hotel Management
14 May 2024 by Rodolfo GM. , Hotel Management
Dear SheaWe are sorry that you did not enjoy your vacation like many of our clients, and your expectations are different from the services offered. Your comments always help us to improve our services. Kind regards.
by A verified traveler
Posted 27 Feb 2024
Celebramos el cumpleaños de mi esposo en el Grand Matlali Hills y fue la mejor decisión. La pasamos muy bien y Abraham hizo que nuestra última noche cerrara con broche de oro. Gracias Abraham! Mi esposo te agradece muchísimo ayudarle a terminar su celebración de una forma tan especial.
Comment from Hotel Management
5 Mar 2024 by Rodolfo GM. , Hotel Management
Estimado RicardoAgradecemos nos hayan seleccionado para celebrar importante fecha, nos complace hayan disfrutado sus vacaciones en nuestros bello desarrollo. Los invitamos a volver en su próxima visita a Riviera Nayarit, Saludos cordiales.
by A verified traveler from Las Vegas
Posted 23 Feb 2024
the resort is not near anything walkable. Dining options was limited to 1 place and that was the buffet. when trying to reserve the advertised restaurants, they were always closed. If you do not speak Spanish I would not recommend. you will just be frustrated.
Comment from Hotel Management
5 Mar 2024 by Rodolfo GM. , Hotel Management
Dear DennisWe appreciate the time to share your vacation experience, your opinions are important for continuous improvement. We invite you to return on your next trip to Riviera Nayarit, Mexico. Greetings
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
5 Mar 2024 by Rodolfo GM. , Hotel Management
Estimado Rene, lamentamos no hayas disfrutado tus vacaciones como la gran mayoría de nuestros huéspedes, nos gustaria saber mas de nuestras oportunidades de mejora, Saludos Cordiales.
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
14 May 2024 by Rodolfo GM. , Hotel Management
Thank you very much Raschel for sharing your excellent rating and we are pleased that you enjoyed your vacation in our beautiful hotel.We hope you visit us again in this beautiful port. Greetings.
by A verified traveler
Posted 5 Feb 2024
Comment from Hotel Management
14 May 2024 by Rodolfo GM. , Hotel Management
Buen dia NatashaAgradecemos tu calificacion y siempre estamos trabajando para la mejora continua. Los esperamos en su próxima visita a Riviera Nayarit. Saludos Cordiales.
by A verified traveler from Portland
Posted 7 Jan 2024
If you decided to book here call ahead to find out what is actually available - this was NOT worth the money the food is only a buffet, no activities, no in room service like refill of sodas. I dont drink but doubt that is even worth the money. I would NEVER stay here again all inclusive is a lie and false advertisement and this hotel should not be advertising this establishment as an l inclusive.. The stove didnt work so couldnt even make something since the limited buffet was VERY limited. Spent more time on the phone and in the office trying to figure oout why things w3e3rent working even asked to go back to my originial room King suite because they didnt even heat up the pool on the terrace that I paid an extra $200 a night for. This whole place was a scam. All inclusive does not mean you sleep and eat buffet. NEVER WILL STAY AGAIN- staff could care less as well so convos went no where
Comment from Hotel Management
29 Jan 2024 by Rodolfo GM. , Hotel Management
Dear WendyThank you very much for your opinion, which helps us improve, we regret any inconvenience caused by the charge of heating the water in your private pool, we would have liked you to inform us about your restaurant needs, our entire team of collaborators are always available to do something extra to meet the needs of our guests.Kind regards
by A verified traveler
Posted 1 Jan 2024 on Orbitz
Horrible stay don’t use this hotel. Everything sucks especially smell in the rooms and bathroom. Food was terrible causing food poisoning. Staff was not helpful especially the manager. Over charging for things
Comment from Hotel Management
22 Jan 2024 by Rodolfo GM. , Hotel Management
Dear RINUWe are sorry that you did not enjoy our services like the majority of our guests, as in most hotels any damage to rooms or areas has a charge, it saddens us that this charge for damage to the room upon departure you rate us all your vacation experience as bad. We invite you to visit us on your next trip to Riviera NayaritKind regards.
by A verified traveler from Lethbridge
Posted 24 Dec 2023
Comment from Hotel Management
22 Jan 2024 by Rodolfo GM. , Hotel Management
Dear JohnThank you very much for sharing your excellent opinion, we are pleased that you enjoyed your vacation in our beautiful hotel.Kind regards
